“ The end of software and the rise of the world’s most successful application utility .”

1. “Theend of softwareand theriseof the world’smost successfulapplication utility.”

2. The Old Way Of Running SoftwarePre-Utility Automation • Buy the software • Buy the hardware • Engage consultants • Customize and implement • Train and support users • Upgrade, update, maintain Software license costs constitute less than 10% of your total cost of ownership. Source: Gartner Group

3. With Salesforce.comSoftware is Delivered as an Application Utility • No software • No hardware • No dedicated staff • Instant deployment • No-hassle upgrades, updates, and maintenance… Net-native applications are less than ¼ the total cost of ownership of enterprise software. Source: Forrester Research

4. 1 In essences, we serve as your surrogate CTO, managing the complexity of CRM And you become the beneficiary of over four years of development and $100 million investments On Demand

5. Salesforce.comMaintains the hardware infrastructure

6. Contact, Account, Opportunity Management Data Management Services Currency Conversion Service Purchasing Rules And Orders Customization Services/Scenarios Dynamic Language Delivery Service Bill Presentation Commerce Service Campaign Management /ROI Knowledge Base Management Document Store Text Search Salesforce.comManages the software complexity SAP Browser Peoplesoft Wireless Devices User Interfaces CE Device Blackberry Oracle Extranet PalmPilot HTML Intranet Outlook Siebel HTTP SOAP Intellisync NLI XML APIs Application Server Web Services Java OS Solaris/Linux/Oracle9i

7. Salesforce.comDelivers the application across various devices Custom Applications Online Offline Wireless Sync Integration

8. 1 Salesforce.comAnd provides end to end support • Training • 15 classes are offered each week, taught by a live instructor online. The classes cover all aspects of the product from sales to administrator fundamentals. • Support • Our support team is available to answer one off questions and resolve technical issues. • Account Management • The account management team is there to assists your company with best practices and user adoption.

9. 1 This model of deliveringSoftware as Services allows us to…

10. Reduced Upfront RiskCRM on demand reduces complexity and improves customer success >90% Successful Implementations Breakeven Value to Customer Risk Net Value Time Go Live Date ~ 1 Months

11. Lower Total Cost of OwnershipSalesforce.com removes the hidden costs associated with CRM software • Saleforce.com all but eliminates the hidden costs associated with implementing CRM. • Costs of maintaining an enterprise CRM application are spread over 7,000 companies.

12. To take advantage of new functionality you have to go through a re-implementation. which drains resources and creates added risk. • Evaluate Vendors • Purchase Software • New Hardware Requirements • Implementation • Consulting Engagement S3 Deliver Better Long Term ValueCRM that grows with your business With salesforce.com, we have 3 major releases each year. New functionality is seamlessly pushed out to our 100,000 users over night. There is no software to install, no re-implementation. Functionality With traditional software, the upgrade cycle is once every couple years. When evaluating CRM, lets assume both products start with comparable functionality. 2006 2004 2005 Salesforce.com Traditional Software

13. S3 Release – June ‘03 These incremental upgrades can have a significant impact on your business • Shared Document Library • HTML Rich-Media Emails • Microsoft Outlook Edition • Integrated Team Selling • Business Process and Workflow Manager • Executive Opportunity Alerts • Email Stationery and Brand Templates • Custom Activity Types • Personalized Offline briefcase • Dynamic click-through tracking on email • Department folders • Robust document search • Expanded report filtering • Smart totaling on reports • Smart averaging on reports • Opportunity-based Offline briefcase • Activity-based offline filters • Expanded campaign reporting • Partner-account relationship reports • Expanded Import Wizard • Self-service super-users • Self-service hyperlink support • Solution attachments • Expanded merge capabilities • Lead auto-defaulting capabilities • Complete account activity report • New Contact-Activity report • Flexible data reporting in opportunity activities • Account hierarchy case reporting • Bring all Accounts owned Offline • Reports on HTML email results • Enhanced online lead capture • Contact information updating • $10M in Data Center Investment • sforce Client/Service Application Builder • Salesforce.com Integration Server Powered by TIBCO • New Data Security Console • Local Database Mirroring • New Xeon servers • Dedicated pool of API servers • New load balancers • New layer 3 switches • New SSL processing hardware • New intrusion detection systems • Granular opportunity sharing • Free Developer Edition • Microsoft .NET support with Visual Studio toolkit • Sun partnership and Java toolkit • BEA Weblogics toolkit and support • Borland JBuilder toolkit and support • Borland C#Builder toolkit and support • Control ability to view executive reports • Nested Sharing Groups • Determine sharing of list views • Limit ability to retrieve data via wireless • Control accounts taken offline • Designate user access to lead import • Enforce data quality by hiding QuickCreate • Brand Template edit controls • Authorize users to create HTML Templates • Team Selling sharing controls • Document access controls • New Recycle Bin Controls • Connectors to accounting packages • Connector to quoting packages • Major API enhancements • New Setup Wizards • New Business Needs Advisor • Virtual CRM Advisor • Quick Start Guide • 1000+ hours of usability testing • Redesigned look and feel • Best practice email templates • One-click sign-up for new editions • Updated CRM rollout guide • Redesigned tip sheets • Publish our internal solutions to our users • Bulletin board for developers • Improved usability after 100 more hours of usability testing • Ability to view support inquiry status online • More user-friendly invoices • Robust online order center • Campaign cloning • Upward sharing now automated • Default teams now automated • Common groups now automated • New Sync All Contacts Option • Simplified 3rd party campaign integration • Self-service wireless edition trial • Updated online help • Free training classes expanded to 34 each week • New best practice web seminars • New customer welcome web seminars • Simplified calendar feature • New Flash tutorials • Five new Flash QuickTours • 7 new API code samples • Expanded search capabilities • User adoption reports • Personal Edition S3

14. 1 Has Salesforce.com’s model been validated by the marketplace?

15. Exponential Customer Growth7,000 companies use salesforce.com today

16. World Class CustomersMeeting the standards set by enterprise customers Manufacturing Technology Services Financial Services Pharma / Insurance Telecom Transport / Retail Food Media Construction / Real Estate

17. CRM Technology Leadership Awards • Editors’ Choice: Online CRM PC Magazine, November 2002 • 2 Five-Star Ratings PC Magazine, April, 2002 and 2001 • Best CRM Solution Codie Awards, April 2002 • CRM Technology of the Year InfoWorld, Jan 2002 • 3 Deploy! Awards (get logo) Infoworld 2001, 2002, 2003 • The Future of SoftwareGartner Group, March 2001

18. 1 In SummarySalesforce.com technology model provides… • World Class CRM • Reduced Upfront Risk • Instant Deployment • No IT Headaches • Faster Time to Value • Lower Total Cost of Ownership • End to End Training and Support • Ongoing, Seamless Upgrades

19. If you have any questions or want to discuss next steps, feel free to give me a call. Harry Joiner (678) 795-0900 Harry@reliablegrowth.com