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Making Shared Services Work for Your Bottom Line

Making Shared Services Work for Your Bottom Line. General Services Conference: Always On and Making I t Work April 4, 2014. Thinking Outside of the Box. Unique position to utilize expertise and core competencies

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Making Shared Services Work for Your Bottom Line

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  1. Making Shared Services Work for Your Bottom Line General Services Conference: Always On and Making It Work April 4, 2014

  2. Thinking Outside of the Box • Unique position to utilize expertise and core competencies • Create partnerships with local governments, agencies, and non-profits outside of the General Services and/or County purview. • Help Meet Community Climate Action Goals

  3. PACE: The Foundation Provides residential/commercial property owners with financing for energy improvements. • Services: • Marketing/Education/Outreach • Process contracts • Provide resources • Quality Assurance • Training • Tool Lending Library

  4. Energy Watch: The Foundation Provides resources for municipalities, government, non-profits, and business owners wanting to make energy efficiency improvements. • Services: • Energy audits • Technical assistance • Consultation • Rebates and incentives • Financing options

  5. Windsor PAYS®: A New Start • Act as Certification Agent for Pay As You Save: incorporates single and multifamily residences • Services: • Customer Service delivery • Act as gatekeeper, manage contracts • Verification of work to satisfaction of customer • Education/Outreach  

  6. Healdsburg Electric Dept: Going Local • Existing residential energy efficiency and rebate program for electric utility. • Services: • Customer Service • Free walk-thru energy assessments • Marketing/Education/Outreach • Attend monthly power agency • meetings

  7. Shared ServicesBudget Impact Energy and Sustainability Budget

  8. Staffing: Making It Go PACE 8 full-time employees Billing – through financing applications, 4% for administration SCEW 2 full-time employees Billing – administration and expenses Windsor PAYS Lead person – 5 hours per week Billing – By project plus expenses Healdsburg Electric Department Lead person plus intern - 5 hours per week Billing – Time and materials

  9. Customer Service is Key! • Assess and develop knowledge and expertise • Provide tools and programs • Identify resources within General Services • Develop great products/expertise • Establish core competencies • Build on strengths • Establish partnerships and create relationships • Consider behavioral aspects when hiring

  10. Benefits: Shared ServicesGoing External to the Community The Community as a whole benefits from shared services creating a better bottom line for everyone. • Common Green House Gas reduction goals • Education opportunities - being informed and making educated decisions • Clear explanations • Variety of options to make upgrades • Reduces/minimizes confusion

  11. Benefits: Shared ServicesGoing External to Local Governments/Agencies/Non-Profits Local governments, agencies, and non-profits gain from shared services creating a better bottom line as they serve the community. • Expertise/knowledge available • Reduce duplication - freeing resources • Marketing/Education/Outreach • Access to resources • Keeps economy local

  12. Benefits: Shared ServicesGoing External to General Services • Income supporting budget • Profits earned - increasing income • Keeps people employed • Possible to practice and increase knowledge/expertise, enabling department to handle larger projects • Provides access to data • Marketing and outreach opportunities beyond immediate programs • More open relations between residents and County government • Establishes collaborations - resulting in stronger relationships between County General Services and other public entities

  13. The Bottom Line: Economy, Ecology, and Environment • Promote and deliver solutions… and do it well! • Lead by example • Best practices • Provide education and tools • Establish partnerships and create relationships • Future opportunities VALUE to the Community!

  14. Thank you! Sonoma County Energy & Sustainability Division 2300 County Center Drive, Suite A105 Santa Rosa, California 95403 Jane Elias Program Manager- Energy Independence Program (707) 565-6483 Jane.Elias@sonoma-county.org www.sonomacountyenergy.org

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