Caribbean Confederation of Credit Unions

1. 56th Annual International Convention  Panama 2013 Theme: The Credit Union Difference: Members Matter Most Caribbean Confederation of Credit Unions Servant Leadership Marie D. Tumolo, Ph.D., MBA Director, Praecedo Consulting Visiting Professor, St. George’s University marie@praecedoconsulting.com mtumolo@sgu.edu

2. What Leaders Really Do • Set direction • Vision and strategies • Align people • Communication and direction • Motivate and Inspire • Coaching, feedback, recognition 6/24/2013 From: Kotter, J. (2001) "What Leaders Really Do" Harvard Business Review

3. Types of Leaders Directive Transformative Charismatic Transactional Authentic Servant

4. What is Servant Leadership? • Desire to serve others • Intentional acts to: • Ensure others’ highest priority needs are met • Grow as persons: become healthier, wiser, freer, more autonomous, more likely to become servants themselves • positively affect least privileged in society • Consciously nurturing: • mature growth of self, other people, institutions, and communities • builds a better society • Serve something beyond or greater than oneself • higher purpose • Serving, not helping • Altruism, not ego

5. Characteristics of Servant Leaders Spears, Larry C. (2010) Character and Servant Leadership: Ten characteristics of caring, effective leaders. Journal of Virtues and Leadership 1(1 ), 25-30 Listening Empathy Healing Awareness Persuasion Conceptualization Foresight Stewardship Commitment to growth of people Building community

6. Seven Pillars of Servant Leadership Community Customers Employees Character Putting Others First Communication Collaboration Systems Thinking Moral Authority Foresight Sipe, J.W. & Frick, D. M. (2009). Seven Pillars of Servant Leadership: Practicing the Wisdom of Leading by Serving. New Jersey: Paulist Press Strategy Culture

7. Elements of the Seven Pillars Sipe, J.W. & Frick, D. M. (2009). Seven Pillars of Servant Leadership: Practicing the Wisdom of Leading by Serving. New Jersey: Paulist Press

8. Who are Some Servant Leaders?

9. Organizations Practicing Servant Leadership Airlines • people work hard, have fun and are always looking for ways to serve • diverse and inclusive workplace…all associates have opportunity to do their best, follow the highest ethical standards, reach their potential and contribute to our success Herman Miller • employee participation and ownership… serious about both people and business…creating great places to work • valuing people, doing the right thing and treating others with respect

10. Why This Model of Leadership? • It’s profitable • It resonates with people • It provides meaning

11. Forces Driving the Need for Servant Leaders • Disillusionment with existing institutions and traditional leadership models • Scandals – in government, religion, business • Secularism/fundamentalism • Changing ideas of community • World wide recession • Dual income families • Social media

12. Does Servant Leadership Fit? • Credit unions • Exist to serve members’ needs • Are committed to members’ education • Are involved in the community • CCCU • Serves 1.9million members

13. Pros and Cons of Servant Leadership Cons Pros • Difficulty knowing followers’ needs • Divergent needs of followers • Balancing own needs • Time and effort • Provides meaning to your work • Satisfying • Generates loyalty • Encourages open communication • Better outcomes

14. What Kind of Leader are You Now? • Do you focus on people or on tasks? • Do you involve others in decisions and use their suggestions? • Do you set challenging goals and have high expectations? • Are you: • Directive • Supportive • Participative • Achievement-oriented

15. What is Your Leadership Style? Handout

16. Leadership Styles Lipman-Blumen, Jean (1996) The Connective Edge: Leading in an Interdependent World. San Francisco: Jossey-Bass

17. Should You be a Servant Leader? • Who will I serve? • How will I identify their needs? What does it mean to serve? What is my calling? How am I going to act on it?

18. Strategies of the Servant Leader Set goals Practice systematic neglect Listen Use language to create meaning Practice values of honesty, responsibility, love Don’t stop growing Withdraw and relax Tolerate imperfection Be your own person Accept everyone

19. Vital Skills of the Servant Leader • Communication • Listening, open, interested, persuasive • Relational • Empathetic, warm, respectful, mutual • Power • Able to use and deal with, decisive • Accountability • Self and others

20. Creating Servant Leader Organizations • Mission • Who does the organization serve? • How does the organization serve them? • Vision • Future state meets the needs of all served • Values • Espoused and in action • Honesty, integrity, participation, service • Systems and processes • Alignment

21. “Change always begins with the individual” Robert Greenleaf

22. Sources Greenleaf, Robert H. (1996) On Becoming a Servant Leader. San Francisco: Jossey-Bass Inc. Sipe, James W. & Frick, Don M. (2009). Seven Pillars of Servant Leadership: Practicing the Wisdom of Leading by Serving. New Jersey: Paulist Press Spears, Larry C. (2010) Character and Servant Leadership: Ten characteristics of caring, effective leaders. Journal of Virtues and Leadership 1(1 ), 25-30 Center for Servant Leadership www.greenleaf.org