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Patient Experience Body of Knowledge Policy & Regulatory Domain Team

www.theberylinstitute.org. Patient Experience Body of Knowledge Policy & Regulatory Domain Team. September, 2012. Policy & Regulatory Domain Team Introductions. Reminder: Process/Our Role. PX Body of Knowledge Domain Teams Identified Volunteers confirmed Team Chairs Identified. June 2012.

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Patient Experience Body of Knowledge Policy & Regulatory Domain Team

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  1. www.theberylinstitute.org Patient Experience Body of KnowledgePolicy & Regulatory Domain Team September, 2012

  2. Policy & Regulatory Domain TeamIntroductions

  3. Reminder: Process/Our Role • PX Body of Knowledge Domain Teams Identified • Volunteers confirmed • Team Chairs Identified June 2012 • Content Framing • Domain teams will meet virtually to brainstorm content central to their topic • Outcome is content outline that could support a 3-4 hour learning module • Content development will be supported by “cross-pollination” by team chairs who will meet monthly to update one another on progress. • All content suggestions will also be made available for comment to participants • Modules will be revisited for priority order to support course development July – Sept 2012 • Course Development • Course development will begin in order of priority determined • Courses will be designed, piloted and rolled-out once available • Alternative venues for delivery will be determined and implemented • With course development initial testing frameworks will be formed for certification, this will include requirements, tests, recertification requirements and grandfathering Oct – Dec 2012 • Course Roll-out and Certification Planning • Course development will continue as needed in early 2013 • Continued development of certification test development • Full complement of courses available by end of Q1 2013 • Initial offering/Pilot of Certification exam targeted for Fall 2013 2013

  4. Policy & Regulatory Domain Development • Content Framing • Domain teams will meet virtually to brainstorm content central to their topic • Outcome is content outline that could support a 3-4 hour learning modules • Content development will be supported by “cross-pollination” by team chairs who will meet monthly to update one another on progress. • All content suggestions will also be made available for comment to participants • Modules will be revisited for priority order to support course development July – Sept 2012 Understanding of the policy and regulatory issues that influence or impact patient experience efforts.

  5. Sections

  6. Regulatory History Learning Objective: Understand how the driving forces behind improving patient experience impact regulation and policy development.

  7. Mandates Versus Recommendations Learning Objective: Identify differences between mandated versus recommended reporting requirements and how each influence regulation & policy development.

  8. Translating Policy Into Practice Learning Objective: Develop skills to monitor and respond effectively to changes in healthcare and patient experience policy.

  9. Metrics and Measurement Domain Development Example from another domain team…thank you John Murray! • Content Framing • Domain teams will meet virtually to brainstorm content central to their topic • Outcome is content outline that could support a 3-4 hour learning module • Content development will be supported by “cross-pollination” by team chairs who will meet monthly to update one another on progress. • All content suggestions will also be made available for comment to participants • Modules will be revisited for priority order to support course development July – Sept 2012

  10. Sections Example from another domain team…

  11. Data Elements Example from another domain team…

  12. Next Steps • PX Body of Knowledge Domain Teams Identified • Volunteers confirmed • Team Chairs Identified June 2012 • Content Framing • Domain teams will meet virtually to brainstorm content central to their topic • Outcome is content outline that could support a 3-4 hour learning module • Content development will be supported by “cross-pollination” by team chairs who will meet monthly to update one another on progress. • All content suggestions will also be made available for comment to participants • Modules will be revisited for priority order to support course development July – Sept 2012 • Course Development • Course development will begin in order of priority determined • Courses will be designed, piloted and rolled-out once available • Alternative venues for delivery will be determined and implemented • With course development initial testing frameworks will be formed for certification, this will include requirements, tests, recertification requirements and grandfathering Oct – Dec 2012 • Course Roll-out and Certification Planning • Course development will continue as needed in early 2013 • Continued development of certification test development • Full complement of courses available by end of Q1 2013 • Initial offering/Pilot of Certification exam targeted for Fall 2013 2013

  13. QUESTIONS?Thank you team!

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