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Hiring, staffing, training and timing: Meeting your needs and going beyond the University mission

Hiring, staffing, training and timing: Meeting your needs and going beyond the University mission. Margaret Landsparger Michigan Technological University June 24, 2008. Information to impart . About Michigan Tech Resnet at Michigan Tech Our hiring process

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Hiring, staffing, training and timing: Meeting your needs and going beyond the University mission

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  1. Hiring, staffing, training and timing: Meeting your needs and going beyond the University mission Margaret Landsparger Michigan Technological University June 24, 2008

  2. Information to impart About Michigan Tech Resnet at Michigan Tech Our hiring process Changes we have made to our training schedule The retention rate of Resnet at Michigan Tech University Missions and are we meeting them Process University of Minnesota is taking regarding student employment Student Success Outcomes

  3. What is Michigan Tech? Engineering based 6000+ Students, 3:1 male to female In Houghton, Michigan City population of 7500 Average Snowfall of 208 inches Houghton is one of the best 100 places to live, according to "The 100 Best Small Towns In America”, by Normal Crampton. It is farther to travel from Houghton to Detroit than it is from Detroit to Washington, DC, or Louisville, Kentucky.

  4. Resnet @ Michigan Tech Directors Analysts Engineers Network Administrators Resnet Coordinator 8-10 Student Employees 2000 Residence in halls and 200 in University owned apartments

  5. Hiring Process Written test General Networking questions TCP/IP and DNS Finding MAC addresses on various platforms Troubleshooting techniques Router connections

  6. Interview the Top Customer Service Dealing with customers Communication skills File Sharing Why they want to work for Resnet

  7. Student Training Changed things up • Used to do Fall training • 3 days of training • Onslaught of 2200 students Like pushing them off a dock and telling them to swim.

  8. New Training Schedule As Spring Semester Starts • 2-3 days of training • Newbies then paired with returning student • Later in the semester newbie's sent out on their own When Fall comes, we have no newbies!

  9. Spring Semester Schedule Come the end of the semester, all consultants are ready for the fall rush. Newbie now confident to work shift alone. Newbie working side by side with returning consultant. Week 13: Week 5: Week 12: Week 11: Week 14: Week 7: Week 6: Week 10: Week 3: Week 8: Week 2: Week 4: Week 9: Week 1:

  10. Retention • Consultants: Not highest paid students on campus • Students don’t leave before graduation • Opportunity to practice what they have learned • Fun place to work

  11. Fulfilling our goals or the University’s?

  12. The University Mission “…promote the welfare and intellectual progress of students.” California State University, Northridge “…development as adults committed to high ethical standards and full participation as leaders in their communities.” Duke University “We prepare students to create the future.” Michigan Technological University “…to integrate the intellectual, spiritual, ethical and social development of our students.” University of Detroit Mercy “…to sustain a collaborative learning and research community that supports the personal development of its members....” University of Richmond “The University actively facilitates learning through the preservation, discovery, synthesis, and dissemination of knowledge.” Marshall University “…dedicated to educating the whole person, to professional formation, and to empowering leaders for a just and human world.” Seattle University

  13. Student Employees: Creating Meaningful Educational Experiences University of Minnesota NACAS/NASPA Webcast September 27, 2006

  14. Student Success Outcomes University of Minnesota instituted Student Success Outcomes. Incentive to do a good job and improve skills. Students liked the dialogue with their supervisor. • Assessments completed shortly after employment starts, mid-semester and at end of each semester. • Supervisor assessment and self assessment.

  15. Job Performance vs. SSO Assessment In general, supervisors with 10 or more students spent less time together. Mid-year assessments had a great impact.

  16. Other benefits Opportunities to meet on a regular basis More timely feedback Identify confidence issues and training needs Two way feed back Open lines of honest communication Improve consistency

  17. How’s it going for Tech? Not fully implemented yet.

  18. Thank you for joining me The End

  19. Questions?

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