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IMPACT SOURCING: raising the profile/Raising the bar

IMPACT SOURCING: raising the profile/Raising the bar. Nish Acharya World bpo forum June 3, 2014. The business case for impact sourcing: Session overview. A definition & metrics for impact sourcing Impact sourcing and the global technology company The startup / subcontractor

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IMPACT SOURCING: raising the profile/Raising the bar

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  1. IMPACT SOURCING:raising the profile/Raising the bar Nish Acharya World bpo forum June 3, 2014

  2. The business case for impact sourcing:Session overview • A definition & metrics for impact sourcing • Impact sourcing and the global technology company • The startup / subcontractor • Spanning the globe for a variety of impact sourcers

  3. Entrepreneurs' welcome: opportunities for scale • Strong ecosystem for success • Strong availability of capital – government, philanthropic & corporate • Large pool of management talent – existing it industry’s worldwide • Multiple industry verticals could utilize rural bpo partners • World bpo forum 2013: energy, education, public sector • Still significant opportunities in local language and non-verbal tasks • Multiple cities still untouched by it industry • 400 cities globally with over 1 million POPULATION • Expected global investment in infrastructure – airports, broadband, internet.org • ECOSYSTEM FOR SOCIAL IMPACT INVESTORS • LEGAL AND ACCOUNTING INFRASTRUCTURE FOR SOCIALLY CONSCIOUS COMPANIES • GROWTH OF IMPACT INVESTING AND PATIENT CAPITAL WORLDWIDE

  4. challenges to scaling impact sourcing • Business challenges • TRAINING model works at 100% placement – no ability to individually place • Companies must still spend on retraining all new hires – a 6-18 month program • Not enough research about the size of the business verticals that impact sourcing can support • Policy challenges • Most impact sourcing jobs are for college graduates • Public education remains poor and falling behind • infrastructure investment not keeping up • Cultural challenges • Bringing western office environments to RURAL PARTS OF EMERGING MARKETS • Workplace diversity: gender, ethnicity, religion

  5. Impact sourcing: the next five years • Position impact sourcing as a job-creation strategy • Greater research by companies about the verticals that impact sourcer’s can serve • Greater integration with public policy to spur investment in education & infrastructure • Utilize big trends and opportunities • GLOBAL PHILANTHROPY INITIATIVES LIKE India’s corporate social responsibility initiative • United nation’s post-2015 development agenda (post-mdg) • Utilize current global business climate • Use current down-turn to build capacity of finishing schools • Recruit it management for impact sourcing opportunities • Greater success by existing players • Move impact sourcing from philanthropy to mainstream • Show significant job-creation in tough environments

  6. Moderator: Nish Acharya Speakers: • Kartik Kilachand, Board Member, head Held High • Pumela Salela, Board Member, Global Sourcing Council • Dan Lang, Senior Vice President, Worldwide Customer Relations, Sutherland Global Services • Sarah Troup, Associate Director, Portfolio Management & Organizational Performance, The Rockefeller Foundation

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