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Business English

Business English. Unit 1. Introduction. My name’s Nikita Willy I’m in customer service department I’m the South East Asian customer service manager So, I look after customer service in South East Asia I report to Laurent Smith, the customer service manager

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Business English

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  1. Business English Unit 1

  2. Introduction • My name’s Nikita Willy • I’m in customer service department • I’m the South East Asian customer service manager • So, I look after customer service in South East Asia • I report to Laurent Smith, the customer service manager • She’s in charge of the customer service department

  3. Introduction • My name’s Laurent Smith • I’m the department manager in customer service department • I manage a small team of four people • We’re responsible for customers in Asia • We look after fifteen countries altogether

  4. Introduction • I have direct contact with customers • I deal with problems all the time • I often deal with difficult customers • I have a difficult boss, as well!

  5. Match them • Responsible for • Report to • In charge of • Manage • Direct contact • Look after • Deal with • Melapor ke • Berurusan dengan • Bertanggung jawab atas • Bertanggung jawab atas • Merawat • Hubungan langsung • Mengatur

  6. Match them • Responsible for • Report to • In charge of • Manage • Direct contact • Look after • Deal with • Melapor ke • Berurusan dengan • Bertanggung jawab atas • Bertanggung jawab atas • Merawat • Hubungan langsung • Mengatur

  7. Match them • Responsible for • Report to • In charge of • Manage • Direct contact • Look after • Deal with • Melapor ke • Berurusan dengan • Bertanggung jawab atas • Bertanggung jawab atas • Merawat • Hubungan langsung • Mengatur

  8. Notice the use of is, am, and are • I’m an export manager • He’s in charge of the department • We’re responsible for ten countries • I’m not in charge • She isn’t in the office • They aren’t in my team

  9. Fill the gaps with these form of be aren’t they’re • Bob and Mary ………. In marketing department, but ………. In finance • I’m not in charge of the department. John ……… the manager. ………. My boss • My name is Winnie, ………. In customer service. Sally is my partner. ………. Responsible for nine countries • My team ………. Big – only three people. We …… in charge of Hong Kong which ………. A big country • Are • Is • I’m • He’s • Isn’t • We’re • They’re • Aren’t • Isn’t is He’s I’m We’re isn’t are isn’t

  10. Fill the gaps with these form of be aren’t they’re • Bob and Mary ………. In marketing department, but ………. In finance • I’m not in charge of the department. John ……… the manager. ………. My boss • My name is Winnie, ………. In customer service. Sally is my partner. ………. Responsible for nine countries • My team ………. Big – only three people. We …… in charge of Hong Kong which ………. A big country • Are • Is • I’m • He’s • Isn’t • We’re • They’re • Aren’t • Isn’t is He’s I’m We’re isn’t are isn’t

  11. I’m Kevin Alinsky • I have a secret job – a part-time job • I work for an airline company • There are about seven people who do this job, so I’m not the only one • We check the services in the plane we fly in • When I travel on business, I take the plane and check the quality of the service in the plane • After my flight, I write a report. It doesn’ttake long And, in return, my flight is free. I don’t pay • This is good for me because I need to travel a lot with my job as a trainer. • I don’tlike paperwork

  12. Underline the correct verb • I work/works for an oil company • He work/works with me • We check/checks the quality of the service • She doesn’t/don’t work in this office • I write/writes a monthly report • It doesn’t/don’t take long • They doesn’t/don’t pay me • She have/has an assistant • I don’t/doesn’t have an assistant • He don’t/doesn’t like paperwork • They travel/travels a lot

  13. Underline the correct verb • I work/works for an oil company • He work/works with me • We check/checks the quality of the service • She doesn’t/don’t work in this office • I write/writes a monthly report • It doesn’t/don’t take long • They doesn’t/don’t pay me • She have/has an assistant • I don’t/doesn’t have an assistant • He don’t/doesn’t like paperwork • They travel/travels a lot

  14. Underline the correct verb • I work/works for an oil company • He work/works with me • We check/checks the quality of the service • She doesn’t/don’t work in this office • I write/writes a monthly report • It doesn’t/don’t take long • They doesn’t/don’t pay me • She have/has an assistant • I don’t/doesn’t have an assistant • He don’t/doesn’t like paperwork • They travel/travels a lot

  15. Speak out! • I’m Jessica foster • I work for Context Interior • Our product is wallpaper • I work in design department • I’m a design manager • Jessica Foster • Context Interior • Wallpaper • Design • Design manager

  16. Speak out! • I’m Simon Fenn • I work for MaxVid • Our product is Big TV screen • I work in marketing department • I’m a marketing manager • Simon Fenn • MaxVid • Big TV screen • marketing • marketing manager

  17. Speak out! • I’m Cindy Cliff • I work for TD Consulting • Our service is management consulting • I work in export consulting department • I’m an export consultant • Cindy Cliff • TD Consulting • Management consulting • Export consulting • Export consultant

  18. Speak out! • I’m Gary Sneijder • I work for Hyundai • Our product is car • I work in design department • I’m an interior designer • Gary Sneijder • Hyundai • Car • Design • Interior designer

  19. Speak out! • I’m Lee Soijin • I work for Nang Yang • Our service is goods delivery • I work in marketing department • I’m an sales representative • Lee Soijin • Nang Yang Express • Goods delivery • Marketing • Sales representative

  20. Speak out! • I’m Jessica foster • I work for Context Interior • Our product is wallpaper • I work in design department • I’m a design manager • I manage a small team of 4 designers • Jessica Foster • Context Interior • Wallpaper • Design • Design manager • 4 designers

  21. Speak out! • I’m Simon Fenn • I work for MaxVid • Our product is Big TV screen • I work in marketing department • I’m a marketing manager • I manage a small team of 5 sales supervisors • Simon Fenn • MaxVid • Big TV screen • marketing • marketing manager • 5 sales supervisors

  22. Speak out! • I’m Cindy Cliff • I work for TD Consulting • Our service is management consulting • I work in export consulting department • I’m an export consultant • I manage a small team of 3 assistants • Cindy Cliff • TD Consulting • Management consulting • Export consulting • Export consultant • 3 assistants

  23. Speak out! • I’m Gary Sneijder • I work for Hyundai • Our product is car • I work in design department • I’m an interior designer • I manage a small team of 2 assistants • Gary Sneijder • Hyundai • Car • Design • Interior designer • 2 assistants

  24. Speak out! • I’m Lee Dong Guk • I work for Nang Yang • Our service is goods delivery • I work in marketing department • I’m a sales representative • I manage a small team of 5 salesperson • Lee Soijin • Nang Yang Express • Goods delivery • Marketing • Sales representative • 5 salesperson

  25. Speak out! • I’m Jessica foster • I work for Context Interior • Our product is wallpaper • I work in design department • I’m a design manager • I manage a small team of 4 designers • I’m responsible for designing new products • Jessica Foster • Context Interior • Wallpaper • Design • Design manager • 4 designers • Design new products

  26. Speak out! • I’m Simon Fenn • I work for MaxVid • Our product is Big TV screen • I work in marketing department • I’m a marketing manager • I manage a small team of 5 sales supervisors • I’m responsible for looking after the company’s website • Simon Fenn • MaxVid • Big TV screen • marketing • marketing manager • 5 sales supervisors • Look after the company’s website

  27. Speak out! • I’m Cindy Cliff • I work for TD Consulting • Our service is management consulting • I work in export consulting department • I’m an export consultant • I manage a small team of 3 assistants • I’m responsible for visiting important clients • Cindy Cliff • TD Consulting • Management consulting • Export consulting • Export consultant • 3 assistants • Visit important clients

  28. Speak out! • I’m Gary Sneijder • I work for Hyundai • Our product is car • I work in design department • I’m an interior designer • I manage a small team of 2 assistants • I’m responsible for finding new interior design • Gary Sneijder • Hyundai • Car • Design • Interior designer • 2 assistants • Find new interior design

  29. Speak out! • I’m Lee Dong Guk • I work for Nang Yang • Our service is goods delivery • I work in marketing department • I’m an sales representative • I manage a small team of 5 salesperson • I’m responsible for doing market research • Lee Soijin • Nang Yang Express • Goods delivery • Marketing • Sales representative • 5 salesperson • Do market research

  30. Speak out! • I’m Jessica foster • I work for Context Interior • Our product is wallpaper • I work in design department • I’m a design manager • I manage a small team of 4 designers • I’m responsible for designing new products • I report to product development manager • Jessica Foster • Context Interior • Wallpaper • Design • Design manager • 4 designers • Design new products • Product development manager

  31. Speak out! • I’m Simon Fenn • I work for MaxVid • Our product is Big TV screen • I work in marketing department • I’m a marketing manager • I manage a small team of 5 sales supervisors • I’m responsible for looking after the company’s website • I report to general manager • Simon Fenn • MaxVid • Big TV screen • marketing • marketing manager • 5 sales supervisors • Look after the company’s website • General manager

  32. Speak out! • I’m Cindy Cliff • I work for TD Consulting • Our service is management consulting • I work in export consulting department • I’m an export consultant • I manage a small team of 3 assistants • I’m responsible for visiting important clients • I report to senior export consultant • Cindy Cliff • TD Consulting • Management consulting • Export consulting • Export consultant • 3 assistants • Visit important clients • Senior export consultant

  33. Speak out! • I’m Gary Sneijder • I work for Hyundai • Our product is car • I work in design department • I’m an interior designer • I manage a small team of 2 assistants • I’m responsible for finding new interior design • I report to design manager • Gary Sneijder • Hyundai • Car • Design • Interior designer • 2 assistants • Find new interior design • Design manager

  34. Speak out! • I’m Lee Dong Guk • I work for Nang Yang • Our service is goods delivery • I work in marketing department • I’m an sales representative • I manage a small team of 5 salesperson • I’m responsible for doing market research • I report to marketing manager • Lee Soijin • Nang Yang Express • Goods delivery • Marketing • Sales representative • 5 salesperson • Do market research • Marketing manager

  35. Speak out! A: Where do you work? B: I work in Berlin A: What company do you work for? B: I work for Vekoma A: What does your company do? B: we make rollercoaster • Berlin • Vekoma • Make rollercoaster

  36. Speak out! A: Where do you work? B: I work in Shanghai A: What company do you work for? B: I work for Phoenix A: What does your company do? B: we make bicycle • Shanghai • Phoenix • Make bicycle

  37. Speak out! A: Where do you work? B: I work in Milan A: What company do you work for? B: I work for Federal express A: What does your company do? B: we deliver goods • Milan • Federal Express • Deliver goods

  38. Speak out! A: Where do you work? B: I work in Kyoto A: What company do you work for? B: I work for Yaskawa A: What does your company do? B: we make robot • Kyoto • Yaskawa • Make robot

  39. Speak out! A: Where do you work? B: I work in Paris A: What company do you work for? B: I work for Total A: What does your company do? B: we sell oil • Paris • Total • Sell oil

  40. Match them • Offer goods/service • Sell abroad • Create/draw • Make • Help/give information • Build/put in • Transport/send • Design • Supply • Deliver • Manufacture • Install • Export • advise

  41. It’s time for eating out

  42. What would you like to eat? • I’d like to eat apple pie with fresh cream

  43. What would you like to eat? • I’d like to eat roast chicken

  44. What would you like to eat? • I’d like to eat roast beef

  45. What would you like to eat? • I’d like to eat fried haddock

  46. What would you like to eat? • I’d like to eat fried cod

  47. What would you like to eat? • I’d like to eat grilled salmon

  48. What would you like to eat? • I’d like to eat fruit salad

  49. What would you like to eat? • I’d like to eat chips, mashed potato, and rice

  50. What would you like to eat? • I’d like to eat mixed vegetables and strawberry with cream

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