Total Quality Management: Morehead State University Physical Plant

1. Total Quality Management: Morehead State UniversityPhysical Plant Presented by: Misti Johnson Rick Wagoner Terry White IET 619: Total Quality Control November 16, 2006

2. Morehead State University Physical Plant Division of Administration and Physical Services Physical Plant is located in the W.H. Rice Building.Physical Plant is located in the W.H. Rice Building.

3. Mission Statement Physical Plant's mission is to maintain and improve university facilities, grounds, and environment and to supply appropriate services in the most efficient and economical manner; promoting a safe, clean, aesthetically pleasing campus environment, in support of Morehead State University's students, faculty, and staff.

4. Vision Statement To make sure our�support services are of the highest quality and clearly focused on the needs of our students and the regional community, To make sure our personnel are highly qualified, enthusiastic, and involved professionals dedicated to student success,

5. Vision Statement To make sure our organizational structure and processes are effectively aligned to produce the highest quality experience for the students throughout their academic careers, To make sure that we effectively plan for the future through a dynamic Strategic Planning process where resources are solidly linked to specific Action Plans, and

6. Vision Statement To make sure that internal decisions are consistent with state-wide objectives as articulated through the Council on Higher Education.

7. Goals and Objectives Provide and improve building maintenance, utilities and skilled trades support to departmental programs necessary to meet the facility needs of University programs. Provide a safe, clean, aesthetically pleasing interior environment conducive for faculty, staff, and students to conduct various education activities.

8. Goals and Objectives Provide a safe, clean, aesthetically pleasing grounds and exterior campus environment. Provide quality service and support in all areas of assigned responsibility, both to the Division and to all areas of the university.

9. Goals and Objectives Utilize all resources available to the Office of Physical Plant in the most efficient and economical manner. Comply with external and internal controls and regulations. Recruit, develop, and promote protected class individuals.

10. Plant Departments Building Maintenance Building Services Energy Conservation Engineering Services General Services Heating & Water Facilities Landscaping/Grounds The Physical Plant is broken down into 14 departments.The Physical Plant is broken down into 14 departments.

11. Plant Departments 8. Motor Pool 9. Pest Control 10. Purchasing 11. Recycling 12. University Golf Course 13. Warehouse 14. Work Control Center

12. Management Style/Techniques Open-door, total contribution management style Provides necessary training programs Internal customers provide input Suppliers are valued as tools for continuous improvement The Physical Plant has the necessary management backing to ensure a successful quality program. This along with the open-door, total contribution management style makes an excellent basis for continued success in the future. The necessary training programs are in place, the internal customers are given the freedom to provide input, and suppliers are valued as excellent tools for continued improvement which all lead to a high level of quality satisfaction perceived by the external customers of the Morehead State University Physical Plant.The Physical Plant has the necessary management backing to ensure a successful quality program. This along with the open-door, total contribution management style makes an excellent basis for continued success in the future. The necessary training programs are in place, the internal customers are given the freedom to provide input, and suppliers are valued as excellent tools for continued improvement which all lead to a high level of quality satisfaction perceived by the external customers of the Morehead State University Physical Plant.

13. Providing Quality Service and Support Receives the overall support of their management team�a key to any TQM program Continual Improvement: Employee Training Programs Inspection and Audit Programs The Physical Plant and the University work together to ensure quality. The Physical Plant and the University work together to ensure quality.

14. Quality Improvement Techniques Employee Picnics Campus Safety Walks Audits and Inspections Employee Training Programs SPC/SPQ Tools: Check Sheets Information Gathering Forms

15. Building Maintenance Self-Appraisal The Building Maintenance Self Appraisal� form is used to ensure that the Plant personnel have the proper instruction, resources, and training to do their job. The Building Maintenance Self Appraisal� form is used to ensure that the Plant personnel have the proper instruction, resources, and training to do their job.

16. Building Chart

17. Mechanical Room Inspection Report

18. Generator Inspection The campus is divided into four geographical maintenance zones consisting of three to five maintenance workers in each zone. The HVAC technicians are divided the same way. For example, this check sheet, the Generator Inspection Form.The campus is divided into four geographical maintenance zones consisting of three to five maintenance workers in each zone. The HVAC technicians are divided the same way. For example, this check sheet, the Generator Inspection Form.

19. Generator Inspection: Zone 2 This is an inspection form for the Generator Inspection in Zone 2, with the specific buildings for that zone listed on the check sheet.This is an inspection form for the Generator Inspection in Zone 2, with the specific buildings for that zone listed on the check sheet.

20. Valve Operation Check Sheet

21. Valve Operation Check Sheet

22. HVAC Systems Report: Zone 1

23. Strengths and Weaknesses Strengths: Management Support Existing Quality Program Weaknesses: No formal TQM system

24. Continued Viability: Existing System Existing Strengths: Priority commitment to students, campus, and facilities Quality above quantity Quantity above quality relates to doing as many jobs as possible, just getting them done, rather than focusing on quality. Quantity above quality relates to doing as many jobs as possible, just getting them done, rather than focusing on quality.

25. Continued Viability: Outsourcing Outsourcing Concerns: Lowered commitment to students, campus, and facilities Quantity above quality Profit is the bottom line Loss of current jobs Quantity above quality relates to doing as many jobs as possible, just getting them done, rather than focusing on quality.Quantity above quality relates to doing as many jobs as possible, just getting them done, rather than focusing on quality.

26. Continued Viability: Solutions Develop and implement a formalized TQM system Continue to listen to customers Continued training Treating vendors as partners Utilize other quality improvement techniques Use better: Documentation TQM tools Tracking of work processes Communication of TQM concerns

27. References Plant, ND. Morehead State University Physical Plant. Retrieved on September 7, 2006 from http://www.morehead-st.edu/plant/. Thacker, Todd, 2006. Interview. Conducted by Terry White on September 8, 2006

28. Total Quality Management: Morehead State UniversityPhysical Plant Any Questions?