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Today’s Presentation

Today’s Presentation. The City of Baltimore Water and Wastewater Systems Challenges facing the City The Strategic Planning Initiative So Where Are We Now?. Background of City of Baltimore Bureau of Water and Wastewater. More than 1,800 employees Water

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Today’s Presentation

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  1. Today’s Presentation The City of Baltimore Water and Wastewater Systems Challenges facing the City The Strategic Planning Initiative So Where Are We Now?

  2. Background of City of Baltimore Bureau of Water and Wastewater • More than 1,800 employees • Water • Distribution of 226 mgd to 1.8 million people through the metropolitan area • Wastewater • Collection, treatment and disposal of 240 mgd of wastewater from a service population of 1.6 million

  3. Bureau Organization

  4. Drinking Water System Overview

  5. Wastewater System Overview Add WW Map

  6. Wastewater System OverviewTreatment Facilities • Back River WWTP • Patapsco WWTP • Approximately 240 MGD • Total Service Area • 390 square miles • 3,100 miles of pipe

  7. Management Issues • Politics • Workforce • Evolving leadership team • Aging workforce • Lack of succession plan • Culture of Silos of Information • Absence of documented technical and financial analysis

  8. Major Issues • Low income population • Economic situation • Regulation driven investment requirements: • SSO Consent Decree negotiation and price • Covering or UV for finished water reservoirs • Enhanced nutrient removal • Stormwater • Lack of macro-level information for negotiation with regulators

  9. Taking the First Step to Meet These Challenges • Develop a comprehensive strategic plan utilizing the Effective Utility Management framework

  10. Strategic Planning Input External stakeholders City management Customers Employees

  11. Strategic Planning Input (cont’d) Existing Plans City of Baltimore Strategic Plan Department of Public Works Strategic Plan

  12. Strategic Planning Input (cont’d)Benchmarking • Available public data • Comparable organizations • Size • Geography • Demographics • Services • Key Measures – Attributes • Processes – Attributes and Keys

  13. Strategic Planning Input (cont’d)EUM Assessment - Attributes Product Quality Customer Satisfaction Employee/Leadership Development Operational Optimization Financial Viability Infrastructure Stability Operational Resiliency Community Sustainability Water Resource Adequacy Stakeholder Understanding/Support • Attribute champions identify and report on: • Measures • Current Performance • Improvement Actions • Senior Management Review

  14. Strategic Planning Input (cont’d)EUM Assessment - Keys • A Keys to Management Success team evaluates performance on: • Leadership:13 sub –issues • Strategic Business Planning: 18 sub-issues • Organizational Approaches: 10 sub-issues • Measurement:7 sub-issues • Continual Improvement Management Framework: 10 Sub-Issues

  15. Strategic Planning Inputs

  16. Strategic Planning Process Foundation Workshop • Who:Senior Management Team • What: • Vision, values, and mission • Critical analysis of Ten EUM Attributes • Attribute by Attribute analysis: • Critical success factors • Attribute goals - Specific Baltimore • Measures important to internal & external leadership (Utility management, Department of Public Works, City Council, Mayor, etc.) • Strategy ideas • Discussion of other EUM Keys to Management Success: • Leadership • Measurement • Organizational approaches • Continuous improvement framework • Outcome:Vision, Values, Mission, Attribute Teams

  17. Strategic Planning Process Strategy Workshops • Who: Attribute Teams • What: • Attribute measures • Attribute strategies • Senior management review and input • Outcome: Collectively the enterprise level strategic plan

  18. Strategic Planning Process Implementation Planning • Who:Attribute Teams • What: • Who? • What? • When? • How much? • Senior management review • Outcome:Time phased implementation plan

  19. Strategic Planning Process Business Unit Planning • Who:Employee teams for each business unit • What: • Business unit role in achieving Attribute goals • Business unit • Mission • Attribute goals • Key measures • Strategies • Implementation plans • Outcome: • Business unit strategic plans

  20. Strategic Planning DocumentKeep it Simple

  21. Benefits of EUM Based Strategic Planning Effective Communication – across departments at various levels Committed Team Enhanced stakeholder focus Improved decision making Well directed strategies focusing on the ten Attributes Predictable results All Leading to a More Effectively Managed Utility and Improved Performance

  22. So Where Are We Now? • Strategic Planning Effort Goes on Hiatus • Bureau Head Resigns • Director of Public Works Resigns • Now What? • New Director of Public Works • New Bureau Head • New Bureau Chief Financial Officer • Filling vacant Division Head positions • Reignite strategic planning effort later this year

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