Welcome

1. Welcome Marin Management CALIFORNIA GENERAL MANAGERS Thursday, April 6, 2006

2. Congratulations Again to our Sales Achievement Award Recipients • Sharon Coley, Salesperson of the Year • Eric Gebhardt, Sales General Manager of the Year • Wes Rowland, volume account sale and management (focused-service) • Sharon Coley, volume account sale and management (full-service) • Hampton Inn & Suites, Crescent City, Market Share Growth (new suburban hotel) • Bay Landing Hotel, Market Share Growth (new urban hotel) • Days Inn, Fremont, Market Share Growth (renovated or re-branded hotel) • GuestHouse Inn & Suites, Santa Clara, Market Share Growth (existing hotel)

3. Today’s Topics • New Accounting Guide • Hotel-specific Accounting Information Guides • HR Central • Admin Central • Safety and security programs • Daily Report procedures and …

4. Today’s Topics • California legal compliance • Guest speaker from Expedia.com • Sales Central audits by general managers • General managers’ break-out groups and forum • Overview of (non-sales) Team Site • Announcements

5. New Accounting Guide • To be posted on Team Site this month • Contains some new information and policies • Is applicable to all hotels using off-site accounting • Is accompanied by your hotel’s Hotel-specific Accounting Information Guide

6. Hotel-specific Accounting Information Guide • Will be available on Team Site in a couple days • Complete it and e-mail the Word document to your regional manager and JRM by April 30 • Note the section 7061 on variances from MMI’s accounting practices

7. Some Basic Financial Controls • All purchases (except food and beverage products) are made by signed Purchase Order or other form of contract. • GMs cannot approve or direct for payment their own expense reimbursement. • No pass-through expenses to a subordinate’s expense report. • No petty-cash transactions at the front desk and …

8. Some Basic Financial Controls • The regional manager must approve petty cash reimbursement. • The regional manager must approve the reimbursement of the manager’s account. • The regional manager must approve discretionary expenses above the budget--if no budget, last year. • House banks are always dead-on.

9. HR Central • Purposes • Hotel resource for HR management and legal compliance • MMI resource for monitoring compliance with our best practices • As a resource in the event of claims and disputes • Used for current and past employees--two contact files per location

10. HR Central Used for all employee information, such as… • SS number • Emergency contact(s) • Participation in medical plan • Salary and wage • Home address • Full- or part-time status • Driving requirements • Training requirements for the position • Etc.

11. HR Central Used for all employee past events, such as… • Hire date • Orientation completion • Completion of training • Recording leaves and vacations taken • Disciplinary actions • Commendations and awards • Complete performance reviews • Salary or wage changes • Promotions, demotions and transfers • Etc.

12. HR Central How to get started: 1. Confirm your account has been set up. 2. Go to http://hr.hotelpros.biz. 3. Enter current and recent past employees in the two contact files. 4. Enter immediate past events. 5. Enter all recent events. 6. Notify Allison and your regional manager when done.

13. HR Central Reminder KEEP YOUR HR CENTRAL PASS CODE ABSOLUTELY CONFIDENTIAL.

14. Short Subjects • Coming soon: Admin Central • Trip Advisors (www.tripadvisors.com) • Blogs

15. Safety & Security Welcome Joseph Hourigan Republic Indemnity

16. Safety & Security THE MMI BASICS OF SAFETY AND SECURITY Lee Bridgmon

17. Safety & Security Our safety goal: No one gets hurt because of something we did or should have done.

18. Safety & Security • OSHA-required Injury & Illness Prevention Program (IIPP)--it’s Section One of MMI’s Safety Manual--but it must be location-specific.

19. Safety & Security • Safety inspections: As scheduled on the inspection checklists on Team Site and on file for our review. • Safety meetings: See the topics and standards in the IIPP. E-mail to the regional manager and Allison monthly.

20. Safety & Security • Safety bulletin board: Large and well-located. Post with safety meeting minutes and safe practices. See all the posting materials available on Team Site. • Sorry, no master keys.

21. Safety & Security • Your emergency response bag • Three levels of safety training, quizzes and certification: • All Safety Committee members • Managers-on-duty • All employees

22. Welcome Our Special Guest Speaker Ash Kapur

23. Daily Report Procedures • Prepared by the night auditor. • Use the standard MMI form and whatever the accountant needs. • Preferably, e-mail them to the regional manager and operations coordinator as a PDF file before 9:00 A.M. • Do not change the formula cells.

24. Daily Report Procedures • E-mail corrections when needed. • When out of balance, find it without false adjustments to the guest ledger or accounts receivable. • Verify the accuracy of the guest ledger and accounts receivable no less than weekly.

25. Revenue Management Resources HOTELIGENCE AND MARKET VISION Michael Obester Vice president of administration

26. California Legal Compliance • Proposition 65: • New signs (no mention of tobacco--see Team Site) • Guest directory • Vendor notification • Annual employee acknowledgment sign-off • Employee Handbook

27. California Legal Compliance • ServSafe certification for any food service. Try www.nraef.org • 2006 California labor posters • On-duty meal break compliance

28. Monitoring Sales Central(or Delphi)for Sales Success • Ctrl-C to count the total number of contacts. • Review the quality of the contact information. • Review the important page-2 fields. • Check the destinations page. • Check for recent history records--frequency and quality.

29. Monitoring Sales Central for Sales Success • Run a Sales Success Profile report on important accounts and prospects. • Most important: Make sure there is a scheduled sales event for every active contact. • Run a Sales Success Profile report for the entire database, measure your progress and set goals.

30. Discussion Groups and Forum GM Break-out Discussions and Forum

31. Team Site’s non-Sales Resources

32. Summary: When You Get To Your Hotel ... • Check that your basic financial controls are in place. • When available, finish and submit your Hotel-specific Accounting Information Guide by April 30. • Coordinate with Allison your start-up on HR Central. • Set up your IIPP, safety inspections, safety bulletin board, safety meetings and emergency response bag. and …

33. Summary: When You Get To Your Hotel • Start safety training, testing and certification. • Check Trip Advisors often. • E-mail your daily reports in PDF format. • Audit your A/R and guest ledger balances. • Confirm the five compliance points of Proposition 65. • Get ServSafe certified. and …

34. Summary: When You Get To Your Hotel • Check for your 2006 California labor poster. • Review your on-duty meal-break compliance. • Monitor Sales Central or Delphi daily--set progress goals. • Check and use Team Site often.

35. Drive Safely Thank you California general managers!