Introduction of ISO 9001:2000 for ILP Labuan

1. Introduction of ISO 9001:2000 for ILP Labuan By Ismawi B. Ismail Pengerusi Pasukan QMT Institut Latihan Perindustrian Labuan

2. ISO Names Means • IOS: International Organization for Standardisation. (in English) • OIN: Organisation Internationale de Normalisation. (in French) • Later, it was decided at the outset to use a word derived from the Greek “isos”, meaning "equal". whatever the country, whatever the language, the short form of the organization's name is always ISO. ISO is a network of the national standards institutes of 157 countries, on the basis of one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.

3. Why standards matter • raising levels of quality, safety, reliability, efficiency and interchangeability. • making a positive difference, not just to engineers and manufacturers for whom they solve basic problems in production and distribution, but to society as a whole. • making the development, manufacturing and supply of products and services more efficient, safer and cleaner. “They are useful to industrial and business organizations of all types, to governments and other regulatory bodies, to trade officials, to conformity assessment professionals, to suppliers and customers of products and services in both public and private sectors, and, ultimately, to people in general in their roles as consumers and end users.”

4. ISO Brand • For governments, International Standards provide the technological and scientific bases underpinning health, safety and environmental legislation. • For consumers, conformity of products and services to International Standards provides assurance about their quality, safety and reliability. • For everyone, International Standards can contribute to the quality of life in general by ensuring that the transport, machinery and tools we use are safe. • As a non-governmental organization, ISO has NO legal authority to enforce their implementation.

5. ISO 9001(9000 families) • ISO 9000 has become an international reference for quality requirements in business to business dealings. • The standards that have earned the ISO 9000families a worldwide reputation are known as “generic management system” standards. • "Generic" means that the same standards can be applied to any organization, large or small, whatever its product (services) in any sector of activity, and whether it is a business enterprise, a public administration, or a government department. • ISO 9000is concerned with "quality management". This means what the organization does to enhance customer satisfaction by meeting customer and applicable regulatory requirements and continually to improve its performance in this regard

6. ISO Activities • At its simplest, "conformity assessment" means checking that products, materials, services, systems or people measure up to the specifications of a relevant standard. • ISO itself does not carry out conformity assessment. However, in partnership with IEC (International Electrotechnical Commission), ISO/IEC guides and standards are used by organizations which carry out conformity assessment activities.

7. SIRIM, ISO & ILJTM SIRIM QAS (Quality Assurance Services) International Sdn. Bhd: • a company incorporated under the Companies Act 1965, is a wholly owned subsidiary of SIRIM Berhad. • is the leader in Malaysia, provides a very comprehensive range of certification, inspection and testing services that conform to national and international standards and guides. • a provider of certification, inspection and testing. SIRIM QAS International Sdn. Bhd. have been accredited by both national and internationally for:- (1) ISO 9001, QS-9000 and ISO 14001 by the United Kingdom Accreditation Service (UKAS), a UK National Accreditation Body. (2) ISO 9001 and ISO 14001 by the Department of Standards Malaysia (DSM), the Malaysian National Accreditation Body.

8. ISO Policies For ILJTM • Committed to provide a quality service as skill training provider which can be achieved through continuous value added activities to secure and enhancing an effective quality management system so that can meet the customer necessity.

9. ISO Implementation Objectives • 15 distinctive objectives to be accomplished. • Focus on daily, periodic and yearly plan. • As a promise to meet customer demands and requirements. • Safeguarding core business as advertised. • Protecting national interest and Malaysian citizenship rights. • Expanding potential skill for individual, group, community and organization. • Securing quality, promoting efficiency and protecting customer legitimate rights. • An pledge/oath to carry out duty responsibly. • Refuting misconception among public.

10. Things To Digest • To implement ISO 9001:2000 successfully, all instructors, staff and management team should:- • Recognize and understand the importance of ISO for organization • Understand well about each scope of work • Proactive and fulfill any duties related to work which involving ISO documentation. • Seek advice and refer to the qualified personnel for any problems exist. • Always refer printed record, minutes of meeting, memo or any official document available for reference. • Accomplish work without any delay, excuse or any unacceptable reasons. • Update related document and arrange it in order • Good communication and proper working ethics between personnel should be practiced. • Be able to comprehend and restate contents of ISO (use 5W1H concepts)