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Agenda

ITM/TEC and TSM Integration User Group Presentation Sean Sperry and Jerry Saulman, Global Response Team July 25, 2007 – Twin Cities User Group. Agenda. ITM Monitoring Solutions from OPAL ITM Monitoring of TSM Server Processes TEC Integration with TSM. ITM Monitoring Solutions from OPAL.

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Agenda

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  1. ITM/TEC and TSM IntegrationUser Group PresentationSean Sperry and Jerry Saulman, Global Response TeamJuly 25, 2007 – Twin Cities User Group

  2. Agenda • ITM Monitoring Solutions from OPAL • ITM Monitoring of TSM Server Processes • TEC Integration with TSM

  3. ITM Monitoring Solutions from OPAL OPAL OPAL Storage Solutions for ITM (SAN, etc.) OPAL Solution for Reporting Third section Summary

  4. OPAL http://catalog.lotus.com/wps/portal/topal • IBM Tivoli Open Process Automation Library • Downloadable integrated extensions for IBM service management applications • Features RSS Feeds for automatic notification of updates to the catalog.

  5. ITM Monitoring Solutions from OPAL OPAL OPAL Storage Solutions for ITM (SAN, etc.) OPAL Solution for Reporting Third section Summary

  6. OPAL Solutions • Akara SAN over Sonet appliance Monitoring Solution using the ITM 6.1 Universal Agent • The Solution provides the capability of monitoring Akara SAN over Sonet appliances using the ITM 6.1 Universal Agent • The Solution provides the capability of monitoring an Akara SAN over Sonet appliance. Akara was recently purchased by Ciena Corporation, so information about Akara producst should be made on the Ciena website (www.ciena.com). The monitoring solution uses the ITM 6.1 Universal Agent. The Akara Monitoring solution uses the SNMP data provider to extract useful metrics about the health of your Akara appliance. This provides you with useful data about the performance and availability characteristics of your Akara appliance including: • Configuration information • Vftp information • Sonet statistics • DSX3 information • Buffer information • SPath statistics • and more... • The collected information can be used to perform trending analysis on your Akara appliance. The Universal Agent will run on ALL platforms supported by the Universal Agent (Windows, AIX, Solaris, Linux, and HP/UX systems) and can remotely monitor the Akara appliance via SNMP v1. • This solution works with the OMEGAMON and ITM 6.1 infrastructure. It will run on any platform version that is supported by the Universal Agent including Windows, AIX, Solaris, HP/UX, and Linux.

  7. OPAL Solutions • EMC CLARiiON Storage Monitoring Solution using the ITM 6.1 Universal Agent • The Solution provides the capability of monitoring EMC CLARiiON storage hardware using the ITM 6.1 Universal Agent. • The Solution provides the capability of monitoring EMC Storage hardware. The solution uses the Universal Agent SNMP data provider to remotely monitor EMC CLARiiON storage hardware. Monitored metrics includes: • Ports • Links • Firmware Level • Sensor information • Trap information • and more... • The collected information can be used to perform trending analysis on your EMC CLARiiON Storage hardware. The Universal Agent will run on ALL platforms supported by the Universal Agent (Windows, AIX, Solaris, Linux, and HP/UX systems) and can remotely monitor the EMC CLARiiON storage hardware via SNMP v1. • This solution works with the OMEGAMON and ITM 6.1 infrastructure. It will run on any platform version that is supported by the Universal Agent including Windows, AIX, Solaris, HP/UX, and Linux.

  8. OPAL Solutions • HP Hardware Monitoring Solution using the ITM 6.1 Universal Agent • The Solution provides the capability of monitoring HP Storage, UPS, and Sever hardware using the ITM 6.1 Universal Agent. • The Solution provides the capability of monitoring HP server and storage Hardware. The solution uses the Universal Agent SNMP data provider to remotely monitor HP hardware. This includes newer HP hardware and some Compaq Hardware. Monitored metrics includes: • Cluster configuration and status • Storage configuration and status including slots, chassis, power, fan, etc. • Server configuration and health • NIC information • SCSI information • IDE information • UPS information • Windows monitoring • and more... • The collected information can be used to perform trending analysis on your HP and Compaq hardware. The Universal Agent will run on ALL platforms supported by the Universal Agent (Windows, AIX, Solaris, Linux, and HP/UX systems) and can remotely monitor the Compaq hardware via SNMP v1. • This solution works with the OMEGAMON and ITM 6.1 infrastructure. It will run on any platform version that is supported by the Universal Agent including Windows, AIX, Solaris, HP/UX, and Linux.

  9. OPAL Solutions • McData Fibre Channel SAN Switch, Monitoring Solution using the ITM 6.1 Universal Agent. • McData Fibre Channel SAN Switch, Monitoring Solution using the ITM 6.1 Universal Agent. • The Solution provides the capability of monitoring McData Fibre Channel SAN Switches. The solution provides monitoring for McData ED-5000 and ES-1000 Switches and other Fibre Channel Switches running McDATA Enterprise Operating System(TM) firmware. The solution uses the Universal Agent SNMP data provider to remotely monitor McData switch. Monitored metrics includes: • Transmission Rates (Sent/Received) • Product Number/Serial Number • Uptime • Firmware Level • Link Failures • Class 2 and 3 Frames • Synchronization timeouts • Signal Loss • and more...

  10. ITM Monitoring Solutions from OPAL OPAL OPAL Storage Solutions for ITM (SAN, etc.) OPAL Solution for Reporting Third section Summary

  11. TSM Monitoring Solution • The Tivoli Storage Manager Monitoring Solution uses the ODBC Data Provider to capture metrics data from Tivoli Storage Manager tables. • 78 tables in the Tivoli Storage Manager database • 867 metrics or columns available in these 78 tables • All of these metrics are captured, and the user can modify the amount of data returned based on their specific requirements.

  12. ITM Solution Implementation • Requires TSM ODBC connection (Windows) • UA running on Windows box with mdl file containing sql queries • Data returned to TEMS • Customize view of data in TEPS • Install UA on the Windows box with ODBC connection

  13. Import the MDL file from the OPAL solution //APPL SS2 //NAME ADMINS S 300 AddTimeStamp Interval=300 //SOURCE ODBC TSM user=admin pswd=admin //SQL Select ADMIN_NAME,CONTACT from ADMINS //ATTRIBUTES ADMIN_NAME D 64 CONTACT D 128 //NAME Client_Schedules_Missed S 300 AddTimeStamp Interval=300 @ Client Schedules Missed //SOURCE ODBC TSM user=admin pswd=admin //SQL select count(*) as CSM from events where LENGTH(domain_name)IS NOT NULL and status='Missed' //ATTRIBUTES CSM C 12 //NAME C_Schedules_Failed S 300 AddTimeStamp Interval=300 @ //SOURCE ODBC TSM user=admin pswd=admin //SQL select count(*) as CSF from events where LENGTH(domain_name) IS NOT NULL and status='Failed' //ATTRIBUTES CSF C 12 //NAME Scheduled_Nodes_empty_info S 300 AddTimeStamp Interval=300 @ Scheduled_Nodes_empty_info //SOURCE ODBC TSM user=admin pswd=admin //SQL select count(*) as AWEC from associations where node_name in (select node_name from nodes where contact IS NULL) //ATTRIBUTES AWEC C 12 //NAME Administrative_Schedules_Successful S 300 AddTimeStamp Interval=300 @ //SOURCE ODBC TSM user=admin pswd=admin //SQL select count(*) as ASC from events where LENGTH(domain_name) IS NULL and status='Completed' and result=0 //ATTRIBUTES ASC C 12

  14. Universal Agent ODBC • Customize the KUMENV file to set the odbc data provider to be in use *----------------------------------------------------------------- * * UA Startup automatic start DP options * * (ASFS,APIS,FILE,SOCK,HTTP,SNMP,POST,ODBC,SCRP) * *----------------------------------------------------------------- * KUMA_STARTUP_DP=odbc • Install the ODBC connection on the Windows box (proxy?) (make sure the admin and password info are put into the mdl file) • FIX the mdl file (a WHERE clause is miscoded as AND)

  15. Importing MDL • After placing file in METAFILES directory, kumpcon import SS2 • That creates the cat/atr files, populates the TEMS to which the agent is connected and TEPS

  16. Universal Agent Fine Points • Make sure to install support for the UA at the TEMS and TEPS (and any remote/hub TEMS). • When working with remote TEMS environment, briefly point the UA at the hub TEMS to copy the cat/atr files so that you don’t get 209 errors when viewing the data at the TEPS. This involves changing the communication protocol to point at the IP address of the hub TEMS and then restarting the UA, then change it back to the appropriate Remote TEMS and restart the UA again.

  17. Dashboard Creation • Create a new workspace for the TSM Admin dashboard in ITM. • Associate the node with the TSM server on it and the proxy with that workspace (to cover all potential interests) • Begin crafting dashboard • Turn on historical data collection for those metrics for which you would want (for instance) to see the last 24 hours of data

  18. TSM Admin Dashboard

  19. Situation Creation • Create situations to cover the integration with TEC/trouble ticketing solution to eliminate the human interaction requirement (someone observing problem) • RED – YELLOW – GREEN

  20. TEC Integration • Best practices would integrate TEC with ITM and integrate ITM with Trouble Ticketing solution to generate data points about failures

  21. TSM Monitoring and Futures • Reporting vs. Monitoring • Many customer choose to use third party reporting tools with TSM • Tivoli Operational Reporting • TSMManager • Servergraph • Bocada • Most reporting tools also have monitoring capabilities and means of alerting on specific errors • See A Brief Introduction to TSM Operationsfor further details and best practices on configuring operational reporting and what to monitor in TSM • TSM 6.1 will introduce IBM-provided dashboard for TSM management

  22. Sources of TSM SQL Queries • The Opal Solution provides examples of TSM queries which are useful for getting started. • Database and Recovery log • Volumes • Schedules • Data Backed up and restored. • Drives • SQL queries can be gleaned from other sources. • TSM Operational Reporting • Create / update a report and pull SQL from TSM Activity Log • Technote on TSM SQL Reporting • http://www.redbooks.ibm.com/abstracts/tips0010.html?Open

  23. Questions?

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