GMS Tourism Workshop SUBREGIONAL SUPPORT FOR VOCATIONAL TRAINING FOR SMALL AND MEDIUM TOURISM HOSPITALITY SECTOR IN THE

1. GMS Tourism Workshop SUBREGIONAL SUPPORT FOR VOCATIONAL TRAINING FOR SMALL AND MEDIUM TOURISM HOSPITALITY SECTOR IN THE GREATER MEKONG SUBREGION 12 – 13 February 2009, Phnom Penh, Cambodia Delegates U Htay Win Director Ministry of Hotels and Tourism Nay Pyi Taw U Aung Chin Deputy Director/ Principal School of Tourism Training , Yangon Directorate of Hotels and Tourism

2. Introduction for Myanmar Tourism Industry • Location-South East Asia • Total land area-677,000 sqkm (261,228 sq miles) • Borders – India, Bangladesh, China, Laos, Thailand, Andaman Sea, Bay of Bengal. • Total length of coastline: 2216 kms (1385 miles) • Climate: Tropical Tourism friendly climate

3. Major River System • Ayeyarwady-2170km(1350miles) with navigable distances: 1500 km (930 miles) • Chindwin-Approximately (600) miles with navigable distance 180 km (110 miles) in dry season, 610 km (380 miles) during the monsoon) • Thanlwin (Salween)- 2816 kilometers (1749 miles) with navigable distance 160 km (100 miles) • Mekong River is very important river for Myanmar and Laos because of it was flow along the border line between the two countries.

4. Basic Legislation Framework of Tourism Industry in Myanmar • Ministry of Hotels & Tourism was formed in 1993. • Myanmar Hotels & Tourism Law was promulgated in 1993. DHT under the Ministry of Hotels & Tourism is responsible to provide trainings and conduct courses to improve the quality; raise the standard of hotel and tourism industry; and to disseminate systematically technical knowledge relating to tourism. • DHT cooperates with local and regional organizations towards tourism capacity building.

5. Aims • This regional workshop aims to discuss the situation of Vocational training in the tourism sector and more particularly in the hospitality industry and elaborate possible solutions to address the lack of qualified staff that is key to providing good services to all target markets and spread the qualitative image of the destination.

6. Scope of Presentation • Situation of Vocational training; private / public schools • Identification of needs for staff qualitative (what skills, where) and quantitative • Existing programs (process to elaborate curriculum, national one or ad Hoc?) and resources, accreditation schemes; • Possible strategies what needs to be improved in particular to target SMEs and poor people • Role of the private sector • Institutional, structural ad financial mechanisms • what are the areas of cooperation with neighboring countries

7. Situation of Vocational Training Private, Public School

8. Overview of Tourism HRD • School of Tourism Training (STT) • Hotels and Tourism Training Centre (HTTC) • The Mandalay Hotels and Tourism Training Centre (MHTTC) • National Management College (NMC) (Diploma in Tourism Study and Management)

9. School of Tourism Training(STT) • (formerly TGTS) Tourist Guide Training School established by the Myanmar Hotels & Tourism Services under the authority of Ministry of Hotels & Tourism. • conducted the first tourist guide course in 1992. • To date, 38 tourist guide courses + (46) Tourism Management and other courses.

10. VISION of STT • To train competence in the tourism services. • To acquire knowledge and understanding on principles and practices of the tourism business and industry. • To enhance skillful professionals for systematic development of hotel and tourism industry. • To upgrade the present status to Tourism Institute.

11. Certificate Courses at STT

12. Tourism Course Contents • Competency and presentation skills of tourism resources • Knowledge of related tourism departments for the facilitation of travel within the country • Management skills for tourism industry • Awareness of tourism out comes esp. within GMS and ASEAN and neighboring India and China , etc. and global trends.

13. Resource Persons • Principal + Teaching staff of STT • Teaching Resource Persons from the Ministry of Hotels and Tourism (rules and regulations etc.) • Tourism related Ministries / Departments (customs, immigration, culture, social welfare, police force etc.)

14. Certification / Licensing • Certified by the Directorate of Hotels and Tourism. • License Test for Tour Guide.

15. Hotels & Tourism Training Centre HTTC (Yangon)

16. Objectives of HTTC (Yangon) • To train for development of competency of (4) hotel divisions of labour • To upgrade skills of the divisions of labour • To contribute to productivity, officency and development of hotel and industry vis as vis tourism. • To disseminate best practices. • To upgrade to Hotel Institute.

17. LIST OF COURSES FO 101 – Front Office Operations HK 201 – Housekeeping Operations FS 301 – Food & Beverage Service FP 401 – Food & Beverage Production SM 501 – Hotel Accounting (Supervisory) OF 601 – Oriental Food / Cookery LG 701 – Hotel English LG 702 – Restaurant English LG 703 – Tourism English LG 704 – Hotel English (Advanced) LG 705 – Restaurant English (Advanced) LG 706 – Tourism English (Advanced) MT 801 – Hotel Management Development I MT 802 – Hotel Management Development II HC 901 – Basic Computer and Fidelio System

18. Hotel Course Contents • Competency Based Trainings with the available resources • Upgrading of national standards to the minimum regional competency standards • Follow the best practices of the GMS /ASEAN region

19. RESOURCES The library, which is available for use by all course participants, consists of technical books on hotel and tourism, books on history, culture, arts, architecture, Buddhism and product knowledge of Myanmar, and discipline wise training films and slides. For language studies, there are books on French, English and Myanmar languages. The training center also has a language laboratory to give opportunities for trainees to practice their language skills. There are 16 booths in the laboratory and each booth has a cassette and a headset for a student to practice separately or being monitored by language instructor. Hotel and Tourism Training Centre Baiyoke Kandawgyi Hotel Co.Ltd. Kanyeiktha Road, Mingalar Taung Nyunt TSP, Yangon, Myanmar. Fax No: (951) 280412 Tel No: (951) 249255-9, 282255, 282327, 283925 Email – kphbctr@kandawgyipalace.com.mm

20. Hotels & Tourism Training CentreHTTC (Mandalay)

21. Basic Courses • Hotel Front Office operations ( Basic Level) • Hotel Housekeeping Operations ( Basic Level) • Food & Beverages( Service) ( Basic Level) • Food & Beverages( Production) ( Basic Level) • Supervision & Control ( Supervision Level)

22. Resource persons of HTTC (Mandalay) • Principal • Advisor • Chief Instructor • Guest Lectures

23. National Management CollegeDiploma in Tourism Study Management (DTSM)

24. Objectives • To develop tourism HR at post-graduate level • To contribute tourism knowledge for sustainable tourism development • To upgrade to Fulltime Course • To establish Tourism College, University, Institute

25. DSTM Course Contents • To increase knowledge of tourism and awareness of the impacts of tourism • To understand development and management of tourism with success models • To create awareness of the regional, global trends in tourism and the sustainability • To have knowledge of the GMS Millennium Development Goals and make assessments • To develop interest for case studies on the impact of tourism on the communities and formulate model strategies.

26. Tourism Study and Management • DTSM initiated under the joint cooperation of Ministry of Education and Ministry of Hotels and Tourism • Orientation Courses ( Training to the Trainers ) at Yangon University from March 2004 to March 2005 • 30 trainers from Yangon University and Yangon Institute of Economics professors, lecturers, tutors from Post- graduate course • Two semesters, Part Time

27. Course Modules (DTSM) First Semester -The overview of the travel Industry - Role of the Government in Tourism - Hospitality and Related Services - Transportation Services - Communication English for Tourism Second Semester - Travel Agencies - Tourism Development - Aspects of Myanmar - Economics and Management of Tourism - Communication English for Tourism

28. Teaching Staff Qualified (30) University Resource Persons recruited from Orientation Course * Professors, Lecturers of Different Disciplines * Resource Persons as Guest Speakers from Ministry of Hotels and Tourism and Ministries, Departments concerned

29. Tourism Situation (Arrivals , Rooms etc.)

30. Identification of needs for staff qualitative and quantitative • To bridge set up between human resources and fast growing tourism industry • To strengthen collaborative HR network ( Mekong Institute) • To conduct train the trainer programs to overcome lack of qualified trainers • Inadequate training facilities (qualitative, quantitative) • To prioritise tourism education and training • To source more financial and technical the existing needs • To develop training resources (tool box) and conduct photos with selected • to develop a web portal for GMS tourism training for information sharing

31. Existing Programs • Ministry’s monitored schools, training centres, courses (certificates and diploma) • Curriculum reviewed in the hotel and tourism courses - minimum competency standards (6 Divisions of Labour, 32 Job Title , 242 units of competencies) • Matching of standards and existing curriculum underprocess. • Accreditation - Tourism Professional Board - Tourism Certification Board Chairperson: Director General, Directorate of Hotels and Tourism with members Principal / Tourism related Departments (Education, Labour etc.)

32. Possible Strategies to target SMEs and poor people • To propose train the trainers programmes within GMS • To prioritise HRD within GMS • to organize trainings and workshops in the secondary destinations with existing available resources. • To mobilize more trainers from available sources • To encourage private sector participation in involving the local people with basic training in tourism related services.

33. Role of the Private Sector • Non governmental vocational (eg: hospitality, cooking schools) short courses and hotels related subjects • Ad hoc basic • Affiliated Schools

34. Areas of Cooperation • ASEAN , GMS , ACMECS • Neighboring countries • UNESCAP (APPETIT) • Dialogue Partners

35. Conclusion This subregional workshop aims to bring together key stakeholders (tourism responsible authorities, stakeholders as well as those from education sectors, private sector, representatives of international organizations and donor countries and agencies ADB, WB/IFC, AFD, GTZ and SNV. This regional workshop aims to discuss the situation of Vocational training in the tourism sector and more particularly in the hospitality industry and elaborate possible solutions to address the lack of qualified staff that is key to providing good services to all target markets and spread the qualitative image of the destination.