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Implementing i-tiva Connect at UWE– a systems librarian’s perspective

Implementing i-tiva Connect at UWE– a systems librarian’s perspective. Ian Collins. Outline. Procedural Technical Problems & usage. Procedural issues. Why buy i-tiva Connect? Being multicampus Managing existing services User IDs and PINs. Why ?.

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Implementing i-tiva Connect at UWE– a systems librarian’s perspective

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  1. Implementing i-tiva Connect at UWE– a systems librarian’s perspective Ian Collins

  2. Outline • Procedural • Technical • Problems & usage

  3. Procedural issues • Why buy i-tiva Connect? • Being multicampus • Managing existing services • User IDs and PINs

  4. Why? ‘To integrate the i-tiva Connect inbound messaging system into the library’s Unicorn management system to allow users to phone up and renew their books using automated functionality 24 hours a day, 7 days a week…..enhancing the level of service that can be provided in an economical manner ‘

  5. Procedural issues • Why buy i-tiva Connect? • Being multicampus • Managing existing services • User IDs and PINs

  6. Technical issues • Installation – Local IT services and Talking Tech • Connecting – SIP2 • Maintenance

  7. Unicorn server Unicorn UK SIP2 US SIP2 Port 5104 Port 7001 Port 7002 Port 7003 Self Issue Bath Self Issue UWE Self Issue Bath-Spa Self Issue UWE i-tiva UWE .…etc .…

  8. Problems • Organising ourselves • Initial support arrangements • Smaller ongoing issues; • Option numbers • Main menu • Differentiating users by charging library • Lessons

  9. i-tiva renewal statistics

  10. Renewals by method June 04 – June 05

  11. Contact Ian Collins ian.collins@uwe.ac.uk

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