Chapter 5, Section 2

1. Chapter 5, Section 2 The Guest Cycle

2. The Guest Cycle

3. Components of the Registration Record • Guest name and billing information • Intended method of payment • Planned length of stay • Any special needs or preferred room location • Guest telephone numbers • Guest signature

4. Section 5.2 Quiz • The _____ _____ usually contains information such as a guest’s planned length of stay and intended method of payment. • Pre-arrival, arrival, _____ and departure are the four stages of the guest cycle.

5. Section 5.2 Quiz 3. During this stage of the guest cycle, front office employees can find out whether guests were satisfied with their stay and encourage them to return. • Arrival • Pre-arrival • Departure

6. Section 5.2 4. What stage of the guest cycle begins when the guest first sees the hotel’s sign and parking lot? • Departure • Arrival • Pre-arrival

7. Section 5.2 Quiz 5. What type of records do properties use to create history files? • Current registration records • Expired registration records • Future registration records