Maximize Your Network Investments

1. Maximize Your Network Investments Delivering Results To Support Your Business Plan Prepared By:Tom WallaceDave Paruti December, 2008

2. About T.A. Wallace & Associates, Inc. • We Integrate Network Technologies Into Client Infrastructures • Improve Employee Productivity • Enhance Patient/Customer Service • Control/Reduce Costs. • T.A. Wallace Characteristics • Independent: No Vendor or Supplier Affiliation • Experienced: Delivering Results for Clients Since 1995 • Ethical: Adheres To STC Code of Ethics • Industry Consolidation & New Technology = Opportunity & Complexity • Determining the right solution can be confusing and even counter-productive. • We work for you and with your staff to navigate the environment and develop TCO price/performance analysis. • We analyze your requirements, develop a plan & design the best combination of service and equipment elements to accomplish your objectives. • We implement the recommendations “on-time and on-budget” and measure the results against ROI Model.

3. Our Consulting Practices • Strategic Consulting • PBX & Voice Over IP (VoIP) Assessment & Design • Integrated WAN & Equipment Design • Video Conferencing and Collaboration Analysis & Design • Virtual Private Network (VPN) for Remote Associates • Call Center & Contact Center Design • Wireless Services Analysis • RFP Development & Analysis • Contract And Price Negotiations • Network Infrastructure Assessment • Ensure that your bills reflect the rates and features in your contracts. • Make recommendations for infrastructure improvement and cost savings in your network communications environment. • Project Management Service • Augment your staff and manage the deployment of recommendations. Accelerate benefit realization and measure results. • Provide on-going staff support on a daily, monthly, or annual basis. StrategicConsulting

4. Phased Process To Support Clients You & TAW InfrastructureAnalysis StrategicConsulting ProjectManagement DetermineEngagement Goals Assess & AnalyzeEnvironment DevelopPlan DesignSolution ImplementPlan MeasureResults We analyze your requirements, develop a strategic plan with you and design the best combination of network elements to accomplish your objectives.We don’t stop with the recommendation- we will implement it “on time, on budget” and measure the results.

5. Unified Communications Converged IP De-Centralized TDM Opportunity To Align Infrastructure & Business Plan • Strategic Network Migration Plan to Operations & Patient Services • Develop a standardized architecture to improve productivity and collaboration. • Existing communications environment may not effectively support your mission or future desired capabilities.. • We can assist your IT organization in selecting the most cost effective IP solution for the long term looking at TCO and ROI. Converged networks and unified communications reduce costs and improve customer service. Developing A Strategic Network Migration Plan • Two Step Migration From TDM to Converged IP to UCS Enables: • More Gradual Investment • Moderate Process Change & Elimination of Culture Shock • Appropriate Benefit Realization

6. Case Study- Hospital Group • Developed 5 Year Strategic Networking Plan • Assessed Centralized Applications Opportunities • Voice Mail • E-mail & Fax Messaging • Call Center • Investigated Patient/Customer Service Level Management Tools • Scheduling Of Appointment/Procedures • Nutrition/Wellness Programs • Billing/Accounts Payable Departments • IT Help Desk • Assessed Productivity Enhancement Applications • Audio/Video Conferencing • Employee/Doctor Mobility • Analyzed Converged Voice/ Data/ IP WAN Opportunities • Reviewed Disaster Recovery Services • Authored RFP For Infrastructure Upgrade • Assisted In Vendor Selection

7. Select Communications Platform Robust Feature & Application Set Automatic Failover and DR Capability Centralized Functions (VM, Auto Attendant, ACD) Standardized User Interface and Device Portability Integrated Messaging & Mobility Applications Unified Communications to Enable User Preferences User Friendly Management System to Measure Performance, Improve Productivity, Drive Savings Savings & Service Improvements Pre-Implementation- $149K Flexpath to PRI Conversion $67K Line Audit Project $64K Correct Billing Plan for Operations Ctr $12K Oncology Ctr. Replace Analog Lines $ 6K Post Installation Hard Savings- $203K Management System Trunk Optimization $152K Reduced Maintenance/Support Costs $ 51K Post Installation Soft ROI Unified Messaging- Recover 2 Weeks/User Productivity Improved Patient Services- Centralized ACD BUSINESSSTRATEGY APPLICATIONSInteroperability &Collaboration USER INTERFACEFunction Based Devices/Features FOUNDATIONSystem PlatformNetwork Alignment MANAGEMENT PROCESS Case Study: Health Care System

8. Opportunities To Improve Services & Control Costs • Network Audit & Assessment: • An In-depth Review Will Provide A Good Baseline For Strategic Planning And Usually Uncovers Immediate Savings. • Stakeholder Interviews Will Uncover Business Imperatives • Network Design & Vendor Contract Negotiations: • Develop Design For New Infrastructure • Develop And Issue RFP To Major Vendors/ Distributors • Evaluate Vendor Responses And Make ROI/ TCO Recommendations • Project Management • Develop Project Plan • Coordinate Implementation & Validate Billing. We work strictly on a retainer basis and do not accept “contingency” arrangements. The benefit for Caritas Christi is that we are focused on supporting your mission, not on finding solutions that increase our fees.

9. For more information,please visit us on the Internet at tawallaceassociates.com Member Firm Society of Telecommunications Consultants Thank You We appreciate the time you spent with us today. To discuss specific ways to improve your business results with networked communications, please call us directly. Thomas A. Wallace (Tom)President (508) 758-9217twallace@tawallaceassociates.com David M. Paruti(Dave)Senior Consultant (508) 468-2988dparuti@tawallaceassociates.com