Innovation Software Corporation's Cultural Awareness Training Program

1. Innovation Software Corporation's Cultural Awareness Training Program Presentation by:

2. Who Are We? We create interactive training solutions that work for you. With 15 years of experience, our training solutions are always: • Highly interactive • Measurable • Cost-effective • Professionally designed We are committed to doing whatever it takes to guarantee your satisfaction with the final cross-cultural training program.

3. Training Goals  • Provide access to training 24/7 via asynchronous learning environment. • Permit novice learners to easily navigate training delivery environment. • Enable users to utilize time effectively. • Allow ISC to monitor employee status in training. • Support training re-usability as necessary.

4. Status Reports • Summarizes progress in schedule  • Occurs monthly • Focuses on mitigating final delivery issues  • Reported via scheduled Net Meeting • o Project manager hosts meeting • o Soft copy provided two days prior to meeting

5. Revised Timeline • Plans for extensive analyses of Accounts • o Original:  22 days • o Revisions:  30 days, as stated in your SOW • Addresses all proposed analyses • o Drafts included in timeline; follows SOW specifications 

6. Revised Timeline

7. Quality Management We have a high success rate due to our adherence to quality control and management. Our quality management plan will include the following sections: • Completeness and Correction Criteria  • Quality Assurance  • Quality Control

8. Stakeholders 1. Employee Learners of the Innovation Software Corporation will be provided with the following: • Internal marketing initiatives to ensure learners are aware of and prepared to engage training solution • Effective tutorials that will be provided to learners in advance of learning solution and remain available for refresher purposes throughout the launch of the program • Reporting functionality within the program in order to provide real-time feedback on course performance • Evaluative feedback on course performance

9. Stakeholders 2. Management Team of Innovation Solutions will be provided with the following: • Project proposal and time lines • Establishment of primary and secondary contacts for routine project updates • Finalize primary and secondary methods of communication to include: Email, Phone, Reporting etc. • Establishing approval of internal marketing plan to ensure all learners are prepared to engage learning solution • Reporting functionality within solution for self-service reporting once program has launched • Providing support for launched solution

10. Stakeholders 3. Management Team of Abhaya Computers will be provided with the following: • Project proposal and time lines as needed • Pre-review of training materials to ensure accuracy with business norms and reinforcement • Establishment of requested follow-up in accordance with requests by Innovation Solution

11. Stakeholders 4. Project Team of Agency Solutions will ensure the following: • Project proposal and time lines • Establishment of Project Manager and Secondary Manager • Development of both marketing plan and training solution

12. Stakeholders Sample Marketing E-Mail: • To: Learners at ISC  • From: Agency Solutions  • Subject: Upcoming E-Learning Program • Attachments: Tutorial.wmv • Welcome to the solution to your learning needs. Please review the video file for a sneak peek at new and exciting tools that will be available to you when and where you need them. We look forward to your feedback and helping ISC employees to increase their effectiveness in the workplace.

13. Needs Assessment The following assessments will be conducted: •  Learner Analysis •  Job/Work Analysis •  Context Analysis  • Performance - Observation of facility and trainee environment • Learning - Observation of training site •  Content Analysis •  Cost - Benefit Analysis * To address ISC's concern of the lengthy analyses these will be conducted as needed * *

14. Learner Analysis & Job Analysis An electronic survey will be sent out to gather information. Employees will be able to complete this survey at their leisure before a chosen deadline. This will minimize disruption of work processes. Example of possible survey

15. Training Objectives • Learners will be able to identify and utilize the necessary business processes at a success rate of 95% or higher as measured via online tests at the end of modules according to specified testing schedule. • Learners will be able to apply knowledge of appropriate host nations’ languages, customs, values, and behaviors as measured through questions posed during and after online scenarios at success rate of 95% or higher according to specified testing schedule. • * Training Objectives will be finalized in cooperation with ISC's Project Management team based on final results of needs and learner analysis.

16. Proposed Design Layout - Login Page

17. Proposed Design Layout - Home Page

18. Proposed Design Layout - Modules

19. Proposed Design Layout- Admin Page

20. Risk Mitigation

21. Conclusion Agency Solutions will deliver a cost-effective, business oriented, cultural awareness training solution that fully meets the needs of your organization. The proposed training includes, but is not limited to:  • Built-in administrative capabilities. • Appropriate and effective instruction combined with the understanding and needs of a business environment. • Fast and user friendly, interactive web application.