By: Aaron Dubros

1. By: Aaron Dubros

2. Mission/ Vision Statement We are providing to our clients a great deal of accommodation, excursions, organising seminars, conferences, village tourism - all of them guided of a high – rated and licenced tourist – guides, that, with their hospitality and will to show you beautiful cities and, would make your stay more pleasant and delightful. Our goal is to become the leading travel service for Macedonia and the Balkan countries, providing best quality services.

3. History Founded by a man named Antonio Mantegazza more than 80 years ago when a young man purchased a rowboat to transport visitors across Lake Lugano, Switzerland. Rowboats grew to motorboats, then moved to land with a taxi service and coach buses. Through the 1930’s, this company grew to a fleet of 12 coaches, operating local tours for European tourists in Switzerland. Business remained strong, and after a hiatus during World War II, Antonio acquired two other competing coach companies and grew his fleet to 33 coaches. As business grew through the 1950’s, so did the company’s scope. The Globus portfolio had expanded from Switzerland and Italy to the French Riviera, Scandinavia, Holland, Belgium and England. Then in the 80’s, Globus truly became worldwide, selling in Australia, New Zealand and Canada. Destinations expanded, too, adding Africa, the South Pacific and Asia to its array of vacations in Europe, North and South America. Today, the Globus family of brands is a global company reaching every corner of the world, yet the Globus family of brands is marketed and operated by a network of more than 32 offices around the world, serviced by a group of more than 5,000 professionals. Combined, Globus, Cosmos, Monograms and Avalon Waterways carry over 500,000 passengers a year, making the organization the leading operator of guided vacations worldwide.

4. Partners Cosmos - Cosmos vacations combine the freedom of independent travel with the benefits of group travel, all at an unbelievable value. Discover all the possibilities that Cosmos can open up for you-putting your travel dreams within reach. Monograms- Monograms is ideal for vacationers who want the freedom of independent travel but who prefer the convenience of a package that takes care of all the details, such as reserving hotels, air arrangements, airport transfers, and even guidance at your destination. Avalon Waterways -Avalon Waterways sets the standard in river cruising with the newest fleet and extraordinary itineraries. Avalon Waterways also offers small-ship cruises to the Galapagos Islands! Unpack only once, then relax, take in the sights, and let us do the rest.

5. Product Line Up • Globusprovides such tours: Africa, Asia, Europe, North America, South and Central America Australia, New Zealand, Family Travel. • Monograms offers Independent trips with flexible programs and provides destinations like: Europe, United States, Hawaii, Canada, South America, Asia, Australia & New Zealand. • Cosmos offers such destinations: Europe, North America, Africa, Religious Travel • Avalon offers river cruising: European River Cruises, China River Cruises, Nile River Cruises.

6. Organizational chart

7. Departments Service Desk: -Is the main source of information for clients; -Provides help in solving problems with service and service requests from consumers. Exotic Department: -Solves the questions, manages the tours in South America, Asia, India and other exotic destinations. Client Relations: -Oversees and implements all the customer relationship tasks that will uphold and build relationships between current and potential clients, deals with post tour complaints.

8. Departments Document Department: -Is in control for all operations with collecting documents from and providing documents to the clients, necessary for travel. Marketing Department: -Plays the top role in the improvement and -Production of the services for consumers. -Is responsible for promoting the -Corporation and its services. Inside Sales Department: -Encourages potential buyers; -Conveys the features, benefits of the service; -Ends the sale.

9. Departments Air Department: -Deals with all operations, connected with flights (searching appropriate ticket, booking and etc.) – only scheduled carriers. Accounting Department is responsible for: -Accounts Payable and Receivable (collects information about goods and services that are received and the payments that are due, expenses) -Payroll (confirms that the employees are paid correctly, including bonuses, benefits and commissions) -Inventory (observes the cost of inventory over a particular period in contrast to its incomes to confirm that the cost of raw materials, labor do not destructively influence cash flow) -Fixed assets (are in charge for recording fixed assets, such as equipment, on a balance sheet with amortization).

10. What the company sells Globus offers their clients a great deal of accommodations, excursions, organizing seminars, conferences, village tourism, transfers, rent a car and a lot of other services. Also, they offer a big spectrum of excursions in some of the world dream destinations. I think one of there strong points is that the company's prices and costs are very competitive. It keeps there competition on there toes. I think one of there weak points are how many offices they have here in Toronto, If they had more offices I think they might even get more business.

11. Work Cited http://globusjourneys.ca/ http://globustravel.com.mk/eng/company-profile/ http://globusjourneys.ca/Travel-Globus/History/ http://globusjourneys.ca/Travel-Globus/