A Large Account Reseller’s Guide to the Get Genuine Windows Agreement for Large Organizations (GGWA-LO)

1. A Large Account Reseller’s Guide to the Get Genuine Windows Agreement for Large Organizations (GGWA-LO)

2. Introduction Our goal is to help you assist your customers who may have purchased a PC without genuine Microsoft ® Windows ® operating system software or discover they may have unlicensed Windows software. The purpose of this presentation is to provide you information on the Get Genuine Windows Agreement for Large Organizations (GGWA-LO) so that you can understand the offering, effectively market it to your customers, and participate in the licensing business opportunity. Beginning, November 1, 2009, customers with unlicensed PCs can get compliant with the latest Microsoft operating system available, Windows 7 Professional. Note: Each subsidiary should update with specific region or country information as required. 2

3. Table of Contents 3 3

4. Background: Unlicensed and Mislicensed Opportunity 1Fourth Annual Global Software Piracy Study, May 2007, 2006 Worldwide Software Piracy Figures, Business Software Alliance 2Impact of Unlicensed Software on Mid-Market Companies, Harrison Group, April 2008 Economic Impact • Pirated software continues to be among the largest revenue competitors facing the industry, with an estimated opportunity cost of more than $40B annually1. • Piracy impacts legitimate businesses such as channel partners that have to compete with those selling counterfeit and unlicensed software • Research shows fully licensed businesses grow faster and are more profitable than those using a mix of genuine and unlicensed software.2 Successful companies make valuable long-term customers. Market Opportunity • PCs with unlicensed Windows software continues to be an enormous revenue opportunity for Microsoft partners. • The base of customers with existing PCs that need to become Windows compliant due to counterfeit or unlicensed scenarios is growing. • Customers want a solution that will allow them to easily bring multiple PCs into compliance, and to acquire a solution in a way that is familiar to them using their established channel provider. 4

5. Improper Licensing Types & Scenarios For more information, please visit www.microsoft.com/piracy/knowthefacts/default.aspx These scenarios are all too common and result in improperly licensed Windows software on customers’ PCs. 5

6. GGWA –LO Highlights • GGWA-LO is available worldwide for LARs to offer to customers with large quantities of PCs that need to become compliant with genuine Windows software. • GGWA-LO: • Is tailored to meet the needs of businesses that usually purchase and deploy Microsoft software through Volume Licensing. • Beginning November 1, 2009, GGWA-LO is available in Windows 7 Professional. • Downgrade rights are available. • Is a Volume Licensing offering that is off the price list and requires the customer to sign a GGWA-LO agreement. • Offers customers the option of purchasing Software Assurance (SA) within 90 days of buying GGWA-LO. • Is for use on fully assembled PCs with a previously installed counterfeit or otherwise improperly licensed copy of Windows. • Cannot be used on a new PC. 6 6

7. GGWA-LO Offering Overview The table below provides a summary of GGWA-LO offering. 7 7

8. 8 Ordering Process Agreement is available on Explore.ms .and pricing information for LARs can be obtained from the PAM or by referencing the VL LAR Bulletin. GGWA-LO purchase minimums vary by region LAR / Microsoft presents GGWA-LO Agreement, confirms pricing and presents to Customer. The direct agreement should only be used if there is no LAR involvement in the GGWA deal and only in direct market countries. Customer reviews, signs and returns the signed agreement and PO to the LAR or Microsoft if a direct deal. LAR submits to Regional Operations Center (ROC). AP Manager needs to be involved for discount requests ROC activates the agreement and processes the order. See slide 30. CC LAR (Indirect) • Customer receives a copy of their agreement and email confirmation that their order has been processed. CC LAR (Indirect) Order Confirmation + Copy of Get Genuine Windows Agreement + Proof of Payment = License Confirmation. 8

9. 9 GGWA-LO Contract GGWA-LO orders are submitted at the same time as the signed agreement. Multiple countries of use can be noted on the same ordering row. NOTE: GGWA-LO is a one-time only solution for customers. A customer may not acquire multiple GGWA-LO contracts and should not place orders for additional licenses using GGWA -SMO after signing a GGWA-LO.

10. Purchasing Requirements & Installation GGWA-LO: Purchasing Requirements • GGWA-LO can be sold only by LARs or direct from Microsoft. • The minimum order requirement is 5 licenses. Price empowerment quantities begin at 100+ for Emerging countries and 750+ for Developed and BRIC countries. • The local AP lead should be contacted for empowerment framework details. GGWA-LO: Installation • If the customer is running non-genuine software, the customer can install the genuine version with media. Media is available through a separate purchase. To activate the software the customer can contact the Product Activation center to obtain a VLK. For further information about VLKs and a list of Product Activation Centers, go to ‘Volume License Product Key’ section of https://www.microsoft.com/licensing. • No installation or activation is required if customer already has genuine software. This scenario typically applies when there is a mislicensing situation (e.g., used commercial Volume Licensing agreement to install Windows on a new PC without underlying operating system). Note: There is no COA distributed as part of GGWA. 10 10

11. Next Steps and Resources Make sure you understand GGWA-LO so your customers can take advantage of this Volume Licensing compliance solution for Windows! • Educate your customers on why it is important to only use genuine Windows software. • If you find improperly licensed Windows in your customers’ installed base of PCs, provide a Get Genuine compliance solution. • For more GGWA-LO resources, visit:https://partner.microsoft.com/40032275 11 11

12. How is GGWA-LO ordered? The LAR downloads the GGWA-LO agreement from http://www.explore.ms, confirms pricing with their Microsoft Account Manager, and presents it to their customer. The customer reviews, signs, and returns the GGWA-LO agreement to the LAR, which includes the quantity of licenses to be purchased. The LAR submits the GGWA-LO agreement to the appropriate Microsoft Regional Operation Center (ROC) where it is processed. The ROC activates the agreement and processes the order. The customer will receive a copy of their agreement and an email confirmation that the order has been processed. These, along with proof of payment, and the GGWA contract are the license confirmation, which constitutes proof-of-license. Q Frequently Asked Questions A 12 12

13. Does GGWA-LO come with media? If not, how do my customers acquire media? No, just like other Volume Licensing Agreements, media is not included, but can be ordered separately. Are installation and activation required? If the customer is running non-genuine software (i.e., counterfeit), they need to install the genuine copy. To activate the software, the customer can contact the Product Activation Center to obtain a VLK. For further information about VLKs and a list of Product Activation Centers, go to ‘Volume License Product Key’ section of https://www.microsoft.com/licensing. No installation or activation is required if the customer already has genuine software. This scenario typically applies when there is a mislicensing situation (e.g., customer used a Volume Licensing agreement to install Windows on a new PC without an underlying operating system). Q Q Frequently Asked Questions A A 13 13

14. What if my customer does not meet the GGWA-LO purchase minimums? Are there other Volume Licensing options available? Yes. There is a GGWA for Small and Medium Organizations solution (GGWA-SMO) which has a 5-license minimum which can be sold to your customer. GGWA-SMO does not require a signed agreement. Contact your Microsoft representative for more details. Q Frequently Asked Questions A 14 14