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Structure of presentation A top level view of CSTA CTI history and CSTA relationships

Structure of presentation A top level view of CSTA CTI history and CSTA relationships CSTA Services and Events Animated demonstrations Links to other bodies Conclusion. Presentation outline. Presentation Outline.

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Structure of presentation A top level view of CSTA CTI history and CSTA relationships

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  1. Structure of presentation • A top level view of CSTA • CTI history and CSTA relationships • CSTA Services and Events • Animated demonstrations • Links to other bodies • Conclusion Presentation outline Presentation Outline

  2. Phase III of CSTA extends the previous CSTA Standard in major theme directions as well as numerous details. Major themes of advancement include: • Determinism for a rigorous approach to interoperability • New Services and Events added • Existing Services and Events extended • New devices supported • Direct and server based configurations supported • First and Third party Call control supported CSTA Themes

  3. LAN CTI-Link CTI-Server Public or Private Network PBX Desktop CTI Clients CTI Classic

  4. Call Control LAN Call events CTI-Link CTI-Server Public or Private Network Interface between the switching domain and the computer domain PBX Desktop CTI Clients CTI Classic

  5. LAN CTI-Link CTI-Server Public or Private Network PBX Server (optional) mediates between the switch and the computer application Desktop CTI Clients Computer application requests call control Server distributes events to computer application CTI Classic

  6. Structure of presentation • A top level view of CSTA • CTI history and CSTA relationships • CSTA Services and Events • Animated demonstrations • Links to other bodies • Conclusion Presentation outline Presentation Outline

  7. Versit 0.9 CSTA phase III C.001 A History of CTI standardisation Based on Fastrack to Part of ECMA Non-standards activities Novell & AT&T Microsoft ANSI CSTA phase I SCAI TSAPI 1.9 Siemens,Lucent,IBM,Apple TAPI 1st party ITU-T CSTA phase II TASC TSAPI 2.0 ECTF 2001time1992 ISO Versit 1.0 TAPI 3rd party ISO/IEC 18051/2/3 JTAPI CSTA phase III XML ISO/IEC ?????? Future A History of CTI standards

  8. Enhancements since phase I A flavour for the enhancements made includes: • Version and capability negotiation via ASCE and a GetCaps function • New device control services and events (e.g. for lamps, display) • Support of bridged devices (multiple devices sharing a line) • Special Resource Functions have been added to the CSTA model • offering specialised capabilities such as speech recording and playback • Voice Unit Services have been added • for control of basic voice unit functions • Input/Output (I/O) Services have been added • for the transfer of audio, video, textual and other data-media, and for collection of DTMF-encoded signals • Enhancements to Agent State and Call State models • New parameters added to Services and Event Reports • Increased support for ISDN • Support of server connected as well as direct connected applications Enhancements since phase I

  9. Structure of presentation • A top level view of CSTA • CTI history and CSTA relationships • CSTA Services and Events • Animated demonstrations • Links to other bodies • Conclusion Presentation outline Presentation Outline

  10. Comprehensive Operational Model Direct-Connect & Client-Server Configurations First-Party & Third Party Call Control Comprehensive CTI Feature Set with Normalisation Capabilities Exchange Device Control Media Services Support and Digital Data Calls Call Detail Reporting Vendor Specific Extension Support for Value-Add CSTA Highlights CSTA sections

  11. CSTA Features Capability Exchange System Status Services Monitoring Snapshot Services Call Control Call Associated Media Attachment Routing Physical Device Logical Device Device Maintenance I/O Services Voice Unit Call Detail Recording Vendor Specific CSTA Services & Events

  12. Structure of presentation • A top level view of CSTA • CTI history and CSTA relationships • CSTA Services and Events • Animated demonstrations • Links to other bodies • Conclusion Presentation outline Presentation Outline

  13. J.D Smith on 780 4880 09:53 16 Dec 98 J.D Smith on 780 4880 09:53 16 Dec 98 Function 7 Function 5 Function 5 Function 1 Function 3 Function 4 Function 2 Function 6 Function 7 Function 6 Function 1 Function 2 Function 3 Function 4 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9   0 0 # # Ring (alert) Ring (initiate) Call Call Making a simple call

  14. Function 1 Function 5 Function 6 Function 5 Function 6 Function 6 Function 7 Function 4 Function 6 Function 4 Function 3 Function 2 Function 1 Function 7 Function 7 Function 5 Function 3 Function 7 Function 1 Function 3 Function 2 Function 2 Function 5 Function 4 Function 1 Function 2 Function 3 Function 6 Function 4 Function 5 Function 7 Function 1 Function 3 Function 2 Function 4 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5 6 6 6 6 6 7 7 7 7 7 8 8 8 8 8 9 9 9 9 9      0 0 0 0 0 # # # # # CSTA interface Event reporting

  15. J.D Smith on 780 4880 09:53 16 Dec 98 Function 4 Function 5 Function 4 Function 7 Function 6 Function 6 Function 7 Function 6 Function 5 Function 4 Function 3 Function 2 Function 1 Function 7 Function 7 Function 3 Function 2 Function 5 Function 2 Function 2 Function 3 Function 1 Function 1 Function 5 Function 4 Function 1 Function 2 Function 6 Function 4 Function 5 Function 6 Function 7 Function 1 Function 3 Function 3 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5 6 6 6 6 6 7 7 7 7 7 8 8 8 8 8 9 9 9 9 9      0 0 0 0 0 # # # # # CSTA interface CSTA event Reporting a simple call

  16. Function 1 Function 5 Function 6 Function 5 Function 6 Function 6 Function 7 Function 4 Function 6 Function 4 Function 3 Function 2 Function 1 Function 7 Function 7 Function 5 Function 3 Function 7 Function 1 Function 3 Function 2 Function 2 Function 5 Function 4 Function 1 Function 2 Function 3 Function 6 Function 4 Function 5 Function 7 Function 1 Function 3 Function 2 Function 4 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5 6 6 6 6 6 7 7 7 7 7 8 8 8 8 8 9 9 9 9 9      0 0 0 0 0 # # # # # CSTA interface Multiple events

  17. J.D Smith on 780 4880 09:53 16 Dec 98 J.D Smith on 780 4880 09:53 16 Dec 98 Function 5 Function 6 Function 7 Function 1 Function 4 Function 6 Function 1 Function 2 Function 3 Function 7 Function 5 Function 6 Function 7 Function 7 Function 6 Function 4 Function 3 Function 5 Function 1 Function 5 Function 3 Function 2 Function 7 Function 4 Function 1 Function 2 Function 3 Function 2 Function 5 Function 4 Function 6 Function 1 Function 3 Function 2 Function 4 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5 6 6 6 6 6 7 7 7 7 7 8 8 8 8 8 9 9 9 9 9      0 0 0 0 0 # # # # # CSTA interface Reporting multiple calls

  18. J.D Smith on 780 4880 09:53 16 Dec 98 Function 2 Function 1 Function 5 Function 6 Function 7 Function 3 Function 4 1 2 3 4 5 6 7 8 9  0 # Example phone showing many of the physical aspects controllable by CSTA Physical phones

  19. J.D Smith on 780 4880 09:53 16 Dec 98 Function 2 Function 1 Function 3 Function 4 Function 5 Function 7 Function 6 Function 2 Function 3 Function 4 Function 5 Function 6 Function 7 Function 1 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9   0 0 # # Logical view Physical view Physical - Logical views

  20. J.D Smith on 780 4880 09:53 16 Dec 98 Function 4 Function 3 Function 2 Function 1 Function 7 Function 5 Function 6 1 2 3 4 5 6 7 8 9  0 # Set or read display Set or read LED's Physical view Function button action Physical Attributes(some)

  21. J.D Smith on 780 4880 09:53 16 Dec 98 Function 4 Function 3 Function 2 Function 1 Function 7 Function 5 Function 6 1 2 3 4 5 6 7 8 9  0 # Hook switch state Button pushes Physical view Control speaker Physical Attributes(some)

  22. Function 5 Function 3 Function 2 Function 1 Function 6 Function 7 Function 4 1 2 3 4 5 6 7 8 9  0 # • Forwarding • DND • etc. Logical view Logical Attributes (some)

  23. CSTA (Phase III) submitted for fast-track • Structure of presentation • A top level view of CSTA • CTI history and CSTA relationships • CSTA Services and Events • Animated demonstrations • Links to other bodies • Conclusion Presentation outline Presentation Outline

  24. Thank you Thank you` ECMA Call control ECTF Media/API Working relationships

  25. CSTA (Phase III) submitted for fast-track • Structure of presentation • A top level view of CSTA • CTI history and CSTA relationships • CSTA Services and Events • Animated demonstrations • Links to other bodies • Conclusion Presentation outline Presentation Outline

  26. CSTA Technology • Enhances ability of applications to operate in multiple environments • direct connect & client server • client operating systems • different switches • Leverages powerful features of PBX for business customers • Deterministic definition of features allows easier mapping to APIs (TAPI, CallPath, Novell TSAPI, JTAPI, etc.) CSTA benefits

  27. The End Thank you Prepared by Siemens for TG11

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