Delivering effective Government business solutions in a connected world.

1. Delivering effective Government business solutions in a connected world.

2. …Want to cover these things today • The Year in review • The Business of Government • The Opportunity / Local and Global Dynamics • FY07 Marketing Strategy • The Microsoft Connected Government Framework – CGF • Partner Success Story – HP & the NZ NIS • The Value proposition • The FY07 Vision for Government • Local Public Sector Directions “…instead of trying to convince our partners to bid Microsoft solutions, we will be helping them respond to the demand we are creating within the industry.”

3. The Year in review • Public Sector Grew by 11% • Established customer satisfaction baseline (NSAT 132) • Established Health, Local Government and Education visions and improved annuity revenue by 25% • Grew CRM, SQL Server, Groove, LCS but also solutions such as Learning Gateway • Signed Security Co-operation program, established Solution Sharing Networks in three locations & delivered significant government & education interaction as part of our Comm. Games sponsorship.

4. Total Government IT Spend 2006 Australian Total IT Spend 2006 – $21,897M Government IT Spend – 20% : $4,473M Non – Government IT Spend – 80% Federal Government IT Spend 39% - $1,751M State, Local Government IT Spend 35% - $1,545M Health IT Spend 26% - $1,177M SWR: 14% 251M SWR: 12% 185 M SWR: 8% 93 M Services – 48% $845M Hardware – 37% $655M Services – 52% 796 M Hardware – 36% 564 M Hardware – 65% 767 M Services – 27% 318 M Syst Infr. 87 M Apps 82 M Apps Dev 82 M Syst Infr. 61 M Apps 70 M Apps Dev 54M Syst Infr. 17 M Apps 31 M Apps Dev 44 M Source: IDC 2006 : Customer Needs and Strategies #AU383107M Vol 1. 4

5. The Catalyst for Change “…E-government is about more than just applying ICT to government processes. It is about applying ICT to reform and improve government processes. Merely applying ICT to something does not make it better. But applying ICT, and reforming the accompanying business processes, does”. THE HON GARY NAIRN MPSpecial Minister of State 2006 e-Government Strategy: Responsive Government: A New Service Agenda

6. UK US Transformation Efficiency Collaboration Powering America’s future Citizen at center LOB Infrastructure optimization Transformation Citizen at center Technology – strategic asset Public services & policy outcomes Efficiency NewWorld ofGovernmentWork Transformation Seamless service Connected government Core capability solutions Technology as policy lever Measurement- productivity Digitized processes Hong Kong Australia Singapore Connected government Seamless service – citizens + Reduce cost of interacting Every door the right door Value for money - capability Reform and improve Authentication – security Transformation – HK economy Integrated customer centric Top-down commitment Measurement - efficiency Infrastructure strategy CRM – process/culture change Integrating government Start with customer New channels – mobile Transforming models National competitiveness Customers are Telling You: Technology is the Key

7. Transforming Government Microsoft’s Approach – CGF The Connected Government Framework

8. Service Sophistication E-Government Phases High Service delivery through partnership with private sector Revolution Seamless integration of services across agencies Transformation Support financial and legal transactions Transaction Interact with databases and/or staff Interaction Delivery of public information Presence Benefits Why is Microsoft building CGF? • eGovernment = Interoperability • Customer Feedback • Governments want to be able to deliver services in the way citizens want to use them. (i.e. Register the birth of a child) • Governments want to use their existing services efficiently across multiple agencies and levels of their organization • Governments want to be able to get the maximum life and value from existing IT investments • Government Elites Survey • Interoperability identified as a key procurement issue • PSD/NTO Survey (3/15) • The need to address open standards and interoperability identified as a key need by the survey Source: Gartner

9. Connected Government Strategy Phases of Digital Government Sophistication • Service delivery through partnership with private sector High Revolution Connected Government Framework • Seamless integration of services across agencies Interoperability Architecture Presence Transformation • Support financial and legal transactions Integrated Applications Transaction • Interact with databases and/or staff Interaction Application Templates Presence • Delivery of public information Low High Benefits

10. Connected Government Framework

11. Connected Government FrameworkConsistent MS Customer Proposition • A consistent, relevant customer story around interoperability (eGov) • Flows from the Policy maker through BDM-ITDM-ITPRO • Provides relevant solutions for their problems • Tells a story, supported by solutions that have strong references • That positions Microsoft as the key platform • Provided as • Focused collateral that is applicable across geographies • Common branding • Can be localised • Enables partners to integrate with their sales propositions • Is based on and builds on solution success stories

12. Government FY07 Marketing Strategy

13. The Journey to Vertical Alignment FY05 FY06 FY07 FY08 Vertical Selling Vertical Planning Vertical Solutions Vertical Alignment Solutions developed and marketed for prioritised Industry sub-verticals and segments Sales force aligned by Industry Vertical Marketing execution started Vertical execution scales into Mid Market Industry sub vertical visions built Closer alignment with WW Industry Direction Microsoft is aligned by industry sub-verticals and segments across the globe with rich set of IPSS offerings?

14. Common approach to industry visions • Business approach that seeks to solve real business issues • Core integrated platform architecture • Supports a heterogeneous environment and leverages legacy system investments • Strong case studies and customer references • Local and Global references • Field tested to ensure relevance • Focused to deliver return on investment • Vision and case studies will continue to evolve

15. Seamless Service Delivery Consistent Messaging Business language Scenario Based Strong references Clear Value Proposition Customer Focused

16. Connected Industry Framework Improved Outcomes for Constituents of Government Governance and Transparency Government Administration Citizen Service Delivery Global Cross Border Services Serve Citizens Seamlessly Collaboration and Decision Support Customer Call Centre (CCF) Election Management ePassport Customer Kiosk Land Registry Customs and Trade Grants Management Realtime Constituency Interaction Contract Management MV / Driver’s License Patents and TM Systems Business Applications Accountability in Budgeting and Reporting Immigration Systems National Statistic Systems Portals Build Connections Case Mgt CRM Records Management & Archiving Document Management Forms Mgt eID Infrastructure Connected Government Framework Application Platform Infrastructure  SOA, Development Drive Performance Blueprint Roadmap Reusable IP References Business Productivity Infrastructure  Communications & Collaboration, ECM, BI Core Infrastructure Scalable, reliable, secure, manageable Policy Privacy Accessibility Usability Security Standards Interop

17. Microsoft Dynamics

18. Collaboration Electronic Documents and Records Management (eDRM) eForms Electronic Identity (eID) CRM / Case Management Customer Care Framework (CCF) Connected Government Framework (CGF) Solution Priorities for FY07 ...enabling inter-connection...Seamless Service Delivery

19. Industry Solutions : Product Pull Through

20. CIO Investment Intentions FY07 Matched to FY07 Campaigns Simplify teams Working Together Improve Business Insight BSM, SQL, Search O2007, Biztalk, Infopath eID CCF CGF, CHF TDM, AOI, CIO eForms, eDRMS, Search, CRM, ECM Enable the Mobile Workforce

21. Most Common Government Interaction method?

22. The Voice of the Customer … ...By 2010 , the government will have halved the number of forms... rather than numerous static forms...dynamic forms will be available from a single entry point...users can complete details electronically and track resulting actions online. 2006 eGovernment Strategy, Australia How will you answer this?

23. for things that really matter Unparalleled integration capability “Codeless” integration with Office System plus native Web Service and XML support Rapid deployment Point and click development environment and integration with Visual Studio Ease of use Familiar Office interface Scalability at a reasonable cost Bottom line is we can deliver eForms more cost effectively Why Microsoft?

24. Industry Priorities

25. Partner Success Story National Identification System (NIS) Tim Ferris Identity Architect, HP

26. Overview What are the identity issues? How do we approach these issues? What does HP have to offer?

27. What are the identity issues? Scattered identity Enable e-Government and e-Business services Efficient use of tax payers money Privacy issues Prevent tax and benefit fraud Combat domestic & international crime & terrorism Governments and individuals need to understand how to protect a person’s identity

28. How do we approach the issues? Understand the issues Know the weaknesses of any solution Leverage resources between governments, departments and electorates Prepared to think for the long term for both a country and an individual.

29. What does HP have to offer? Worldwide experience Multiple civilian registry systems deployed National Identification System (NIS) NIS is a secure, reliable and flexible framework to register, manage and update the demographic and biometric information of a population.

30. The NIS framework Core services Business process components Enrolment Verification Personalisation System integration Technology partners

31. The NIS framework is not…. Pre-packaged software product Biometric system Document personalization system

32. NIS project components Business processes Infrastructure Integration Flexibility / Scalability Security / PKI Consumables Project management

33. NIS process walk

34. Typical NIS implementations Identification cards Passports Drivers licenses Civilian registry Voting lists Border control

35. NIS technology stack Microsoft .NET 2.0 BizTalk 2006 SQL Server 2005 Windows Server 2003 WS-* Open standards

36. Summary NIS is solution framework for an identification system Designed for integration Service orientated architecture Integrated end-to-end security based on open standards Tested performance scalability Supports multiple personalisation options Flexible deployment scenarios (centralised, decentralised) Based on HP infrastructure

37. The Microsoft and Partners value proposition © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

38. Microsoft has committed, and will continue to commit, substantial resources to: • Deepen and broaden the capabilities of existing products and services • Create new products and services in new markets • Continue to innovate directed by the principle of integration at every level Substantial Resources Enabling Success Our products and services help businesses maximize the quality and performance of their people Business can depend on Microsoft’s long term commitment to enabling the realization of the Microsoft Platform Vision That You Can Depend On The Microsoft Platform… An Ongoing Commitment to Success

39. Microsoft Partner Community 700,000+ partners worldwide Local to global; small and large With strong Microsoft investment Broad Ecosystem General to specialized Industry expertise Comprehensive, pre-integrated offerings Customized solutions Deep Expertise Breadth, depth, choice

40. Partners Bring Added Value Complete Solution Partner Service Offering Deep Customer Insight Customized Solution High-Performance Operations Accelerated Value Delivery Minimized Cost And Risk Committed Results Business Strategy Business Architecture/Rules IT Strategy Partner Systems Integration/Management Partner Integration Technology Systems Design Microsoft Platform Integrated Connected (Interoperable) Flexible Customizable Simple Superior User Affinity/Intimacy Architecture (.Net) Applications Microsoft OS Standards/Languages

41. Call to Action • Help us understand your business and what you need to drive revenue. • Give us your ideas on co-marketing and how we assure your solutions align to “seamless” platform visions and utilise Microsoft “Frameworks”. • Work with us to bring together a ‘team’ of solution providers that can together deliver an IPSS that applies to our market drivers here and could be applied elsewhere. • Detail your solutions with your Microsoft contact, including profiling in Partner Marketplace.

42. Resources to our Partners Resource Books Presentations & Demos eForms Electronic Document and Record Management Customer Care Framework (CCF) CRM / Case Management Electronic Identity (eID) Collaboration • All-up WW PS and eGov Strategy Presentation • Solution Area Presentations • Demos • Collaboration – Policy Development Demo • Records Management Demo • eForms Demo White Papers Brochures • The New World of Government Work • Collaboration White Paper • Public Sector through Better Collaboration • Privacy in the Public Sector • eID in Government • eForms White Paper • The Laws of Identity • Microsoft in Government – All-Up • Microsoft in Government – Public Services & eGovernment • People Ready: Government • Microsoft Dynamics Marketing Collateral Online Resources • PS and eGov PowerPoint template • PS and eGov Strategy Battlecard • Solution Battlecards Partner Solutions in Solution Finder Get partner info – WW PS Portal

43. Profile your solutions • Get listed in Microsoft Partner and Solution Directories • Main Directories • www.microsoft.com/australia/partner • Solutions Profiler • Partner Channel Builder • Partner Solution Profiler • Partner Solution Marketplace – enter your Government solutions!! • Other • Consumer: Office Online Marketplace (1 Million hits/month) • http://www.office.microsoft.com.au • Enterprise: Office Systems solutions directory http://www.microsoft.com/office/solutions/directory/apply.mspx

44. Microsoft Partner Directories • http://www.microsoft.com/australia/partner/benefitsandtools/directory/getlisted.aspx

45. Questions geoffne@microsoft.com