1 / 15

Scaling the safety impact of the patient in Bed 9

Scaling the safety impact of the patient in Bed 9. “The person with the greatest incentive to get great care to Bed 9 is the person lying in Bed 9” Paul Hodgkin Patient Opinion @paulhodgkin. Image thanks to http ://weareus.co.uk/portfolio/human-chicken. So what’s new?.

tasha
Download Presentation

Scaling the safety impact of the patient in Bed 9

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Scaling the safety impact of the patient in Bed 9 “The person with the greatest incentive to get great care to Bed 9 is the person lying in Bed 9” Paul Hodgkin Patient Opinion @paulhodgkin

  2. Image thanks to http://weareus.co.uk/portfolio/human-chicken

  3. So what’s new?

  4. Everyone with a mobile phone now has a public voice

  5. Service User User Organisations CQC CCGs, Healthwatch Automatic notification Relevant staff Story Response Comment 1 Comment 2 Service improvement Comment from patient Local Authorities National government, and MPs Transparency across the system

  6. How stories improve integration across health and social care Care Home “The ambulance arrived quickly” Daughter Ambulance Local NHS FT hospital Ambulance “We really liked the step down home but it was awful arriving there at 22.00 after waiting all day for the hospital to discharge her”. Daughter Step down facility Ambulance Social care Care Home Health services “We often find residents coming back to us late at night” Care home comment Community physio

  7. Summary • The person in Bed 9 has always had a strong • incentive to get great care • What has changed is that they now have a • public voice • New platforms that link the voice of patients up • to busy staff can be cheap, acceptable to staff, and • result in a service improvement in ~10% of time

  8. Patient ‘voice’ via public social media platforms is a major, new driver of patient-led safety

  9. Thank You Paul Hodgkin www.patientopinion.org.uk Paul.hodgkin@patientopinion.org.uk Twitter: @paulhodgkin

  10. Making Communities of Practice and Communities of Solidarity visible to each other staff F&F F&F staff patient staff Conversations staff F&F F&F staff

More Related