Improving M anagerial Efficacy

1. Improving Managerial Efficacy

2. Road Map • Developing team-effectiveness • Improving nonverbal communication • Improving listening • Improving speaking • Improving writing • Improving reading

3. Developing team-effectiveness • Establish small teams • Encourage diversity • Determine purpose, procedures & roles • Acknowledge & manage conflict • Cultivate good communication skills • Advance an environment of open communication

4. Developing team-effectiveness • Encourage collaboration & discourage competition • Share leadership • Create a sense of fairness in making decisions • Lighten up • Continually assess performance

5. Improving nonverbal communication • Establish & maintain eye contact • Use posture to show interest • Reduce or eliminate physical barriers • Improve your decoding skills • Probe for more information

6. Improving nonverbal communication • Avoid assigning nonverbal meanings out of context • Associate with people of diverse cultures • Appreciate the power of appearance • Observe yourself on videotape • Enlist friends and family

7. Improving listening • Stop talking • Work hard at listening • Block out competing thoughts • Control the listening environment • Maintain an open mind • Paraphrase the speaker’s ideas • Listen between the lines • Capitalize on lag time

8. Improving speaking • Defeat your natural publicspeaking fears • Create a sincere rapport with your audience                  • Expertly turn a “speech” into a “conversation” • Use eye-contact, gestures and breath for maximum effect • Develop, organize, and design a presentation  for any occasion • Effectively deliver information from the screen to your audience • Save endless hours of preparation before your next presentation • Handle and profit from tough questions • Use humor safely and effectively

9. Improving writing • Identify the message purpose • Select the most appropriate form • Profile the audience • Focus on reader benefits • Avoid gender & racial bias • Avoid age & disability bias • Express ideas positively rather negatively • Use short, familiar words • Search for precise vigorous words

10. Improving writing • Keep the message simple • Be conversational • Avoid opening fillers • Shun redundancies • Tighten your writing • Don’t convert verbs to nouns • Avoid trite phrases • Strive for parallelism • Highlight important ideas • Test readability

11. Improving reading • You don't have to be a great reader to get the point. • Know WHY you're reading • You don't need to read everything • You don't need to read all of what you DO read • Scan before you read • Prioritize your reading • Optimize your reading environment • Once you start, don't stop • Focus • Practice