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QUIZ ON CITIZENS CHARTER

QUIZ ON CITIZENS CHARTER. Q.1- Which is the seventh constituent of citizens charter?. Delivery standards. Q.2- OUR VISION IS:. India Post is socially committed, technology driven, professionally managed and forward looking organization. Q.3- OUR MISSION STATEMENT IS:.

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QUIZ ON CITIZENS CHARTER

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  1. QUIZ ONCITIZENS CHARTER

  2. Q.1- Which is the seventh constituent of citizens charter? Delivery standards

  3. Q.2- OUR VISION IS: • India Post is socially committed, technology driven, professionally managed and forward looking organization

  4. Q.3- OUR MISSION STATEMENT IS: • To provide high quality mail, parcel and related services in India and throughout   the   world; to be recognized as an efficient and excellent organisation exceeding the expectations of the customers, employees and the society; to perform the task by: • -    Total dedication to understanding and fulfilling customer's needs • -    Total devotion to provide efficient and reliable services, which customers consider to be value for money. • -    Total   commitment to provide challenging and rewarding career for every employee. • -    Total recognition of the responsibilities as a part of the social, industrial and commercial life of the country • -    Total enthusiasm to be forward looking and innovative in all areas

  5. Q.4-Purpose of the citizen’s charter is: • Broadly describe the products and services, customers of these services, delivery standards and the complaint mechanism,  • Inform what kind of facilities customers can expect at the main contact points like post offices, delivery staff, mail business centres and customer care centres.  • Action being taken to improve the services has also been included in the charter. • This charter is also meant to serve as a guide to the post offices, mail business centres and all those responsible for implementing the charter and improving the quality of service to the customers.  • This charter is a statement of intent to improve the quality of services it is not justifiable.

  6. Q.5-What should customers expect? Information about the: • Services and contact points, • Customers, • Delivery standards, • Complaint mechanism • Tips for customers

  7. Q.6- Delivery Standard for Transfer of account is:

  8. Q.7-Delivery standards for Closure/premature closure of account:

  9. Q.8- Delivery Standards for Encashment of IVP/KVP/NSC IS:

  10. Q.9- Delivery Standard for Transfer of KVP/NSC:

  11. Q.10- Delivery Standard for Issue of Duplicate Certificate : :

  12. THANK YOU

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