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Quality Monitoring System; Model From sultanate of Oman

Quality Monitoring System; Model From sultanate of Oman. Nasser AL-Salmani Ward Nurse, RN, BSN, MSc Healthcare Quality Professional Sultanate of Oman. Outlines. Sultanate Geography & Demography. Ministry of health policy and structure. Introduction about QMS in Sultanate of Oman.

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Quality Monitoring System; Model From sultanate of Oman

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  1. Quality Monitoring System; Model From sultanate of Oman Nasser AL-Salmani Ward Nurse, RN, BSN, MSc Healthcare Quality Professional Sultanate of Oman

  2. Outlines • Sultanate Geography & Demography. • Ministry of health policy and structure. • Introduction about QMS in Sultanate of Oman. • Quality monitoring system; Omani Model. • Future prospective. • Pillars in Oman QMS.

  3. Sultanate Geography & Demography.

  4. Ministry of Health Policy and Structure.

  5. Quality Management System in Sultanate of Oman • Initiated in 2002 • Focused on primary health care (PHC) than moved to secondary/tertiary health care

  6. Quality Management System 9 Quality Assurance Standards in PHC • Document • Available in each HC • Staff are trained

  7. Quality Principles in Omani Model(8) Customer focus Leadership commitment Teamwork Process focused Systematic approach Continual improvement Factual approach decision making Partnership

  8. Quality Dimensions in Omani Model (13) • Efficiency • Efficacy • Effectiveness • Safety • Equity • Timeliness • Legitimacy • Accessibility • Acceptability • Appropriateness. • Continuity • Technical Competence. • Inter-personal- • relationships

  9. Quality Monitoring System Model

  10. 1. Self Assessment • What? • Why? • For whom? • Frequency

  11. External audit in wadi ma’awil HC, 2009

  12. Structure What do we measure? Output Process

  13. External Customer (Users/patients) 3. Customer’s Feedback 3 C Cards Suggestion box user satisfaction Internal Customer (Providers) Zero-defect Day Job satisfaction

  14. 3 C Card Complain Comment Complement

  15. Suggestions Box

  16. Zero- Defect Day

  17. 4. Top Management Review • Planned intervals (once/year) • Review input • Review output • Document

  18. MANAGEMENT COMMITMENT TO QMS • Active participation with team • Establish the quality policy • Establish quality objectives • Conduct management reviews • Availability of resources

  19. 5. Key Performance Indicators (KPI)

  20. KPI for Primary Care performance

  21. Structure - PHC Institutions 29

  22. Outcome- Infant mortality rate 30

  23. Under 5 Mortality rate 1975 – 2009(per 1000 live birth) 31

  24. Oman in WHO Reports

  25. Future Prospective • National Accreditation System • Develop more process indicators 3. GCC Indicators ( Gulf Countries) 4. Strengthening dept of Quality assurance & patient safety.

  26. Pillars in OMAN EXPERIENCE

  27. POLITICAL COMMITMENT STRATEGY SYSTEM CULTURE

  28. Thank You

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