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Northeast Ohio AHU Wednesday, January 18, 2012 Presented by: Michael A. Embry Sr., RHU

What does Leadership in this current insurance environment look like? Leadership is Spelled C.A.R.E. Northeast Ohio AHU Wednesday, January 18, 2012 Presented by: Michael A. Embry Sr., RHU NAHU Region 3 Vice President. What is Leadership?.

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Northeast Ohio AHU Wednesday, January 18, 2012 Presented by: Michael A. Embry Sr., RHU

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  1. What does Leadership in this current insurance environment look like?Leadership is Spelled C.A.R.E Northeast Ohio AHU Wednesday, January 18, 2012 Presented by: Michael A. Embry Sr., RHU NAHU Region 3 Vice President

  2. What is Leadership? “Leadership is Influence – Nothing more, nothing less” John Maxwell

  3. These are Simple Concepts! • Some of the oldest leadership principles. • We need to be reminded more than we need to be instructed. • To truly lead, you must be willing to serve. • As leaders, what are we doing to raise our game?

  4. “C” = Character Character: The features and traits that form the individual nature of some person or thing. • Leadership development and character development are synonymous. • Leadership is about character. • A leader is what you do, not who you are. • If you “talk the talk”, you must “walk the walk” or cleints will see right through you.

  5. “A” = Accountability Accountability: The state of being accountable, liable, or answerable. • Leaders hold others accountable. • When clients have issues, leaders don’t point fingers looking someone to blame. • Leaders allow themselves to be held accountable. • Accountability in volunteer organizations is very important.

  6. “R” = Responsive Responsive: Responding especially readily and sympathetically to appeals, efforts and influences. • A leader meets the legitimate needs of those he or she serves. • A leader takes the time to communicate appreciation. A simple “Thank You” is very powerful! • A leader provides feedback both positive and negative.

  7. “E” = Empathy Empathy: the intellectual identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another. • Effectively listen to your clients? • Understand the needs of your clients. • Place yourself into their shoes. • Be willing to set the example.

  8. Closing Thoughts • What are you doing to raise your game? • Are you doing the same things over and over and expecting a different result? That is the definition of INSANITY! • Are you providing the Three “F”s to your team: • Foundation • Feedback • Friction

  9. “To truly be an inspirational leader, you must serve those that you lead.” Sam Walton

  10. Thank you for the opportunity to serve!

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