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Client/Vendor Chimera

Client/Vendor Chimera. Jonathan Bowring Canon Europe. 1995: The start. Primitive – few tools Required engineers Difficult code pages OS versions => Small internal team. 2000: Established operation. Teams for: Project management Engineering QA

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Client/Vendor Chimera

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  1. Client/Vendor Chimera Jonathan Bowring Canon Europe

  2. 1995: The start • Primitive – few tools • Required engineers • Difficult code pages • OS versions => Small internal team

  3. 2000: Established operation • Teams for: • Project management • Engineering • QA • Supplemented by contractor pool and outsource

  4. Outsource or in-house? Outsource… Lower cost Expertise you don’t have Expertise you don’t want Scale Unpredictable load Occasional demand In-house… Tight integration Complexity Maintaining expertise Confidentiality Quality demand Unstable supply base Other questions to ask…

  5. Non-profit localisation Acting as internal vendor Separate P&L Overheads and SGA covered Projects quoted and billed Drives efficiency but brings challenges…

  6. Gradual growth

  7. The shifting sands of localisation Consolidation Offshoring Tools Technology The web Recession Emerging markets

  8. Lessons, successes, experience

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