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Federal Student Aid Tools & Resources

The Financial Aid Toolkit provides students with the resources they need to understand, access, and manage their federal student aid. Learn about financial aid, conduct outreach, get training, and access a wide range of tools and resources. Find resources easily with the new search option and browse publications. Connect with Federal Student Aid on social media platforms for updates and participate in #AskFAFSA Office Hours on Twitter for personalized assistance. Contact the Federal Student Aid Information Center for any questions or concerns.

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Federal Student Aid Tools & Resources

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  1. Federal Student Aid Tools & Resources

  2. StudentAid.gov

  3. StudentLoans.gov

  4. FinancialAidToolkit.ed.gov • Four main content areas • Learn About Financial Aid • Conduct Outreach • Get Training • Search Tools and Resources

  5. FinancialAidToolkit.ed.gov • New search option at the top of each webpage • Hover your cursor and select from a dropdown box to navigate to the most frequently requested items NEW

  6. Find Resources on the Toolkit • “Search Tools & Resources” section • Use filter search • Browse all • Subscribe to RSS feed

  7. Order Publications • Order publications from FSA Pubs: www.FSAPubs.gov

  8. Federal Student Aid on Social Facebook.com/federalstudentaid YouTube.com/federalstudentaid Twitter.com/fafsa

  9. Federal Student Aid Blogs blog.ed.gov/topic/federal-student-aid/

  10. Organic Social Media - Facebook

  11. Organic Social Media - Facebook

  12. Organic Social Media - Facebook Announcements Photo Carousel Awareness

  13. Organic Social Media - Twitter

  14. Organic Social Media - Twitter

  15. Organic Social Media - Twitter

  16. YouTube Playlists

  17. Digital Resource for Partners www.financialaidtoolkit.ed.gov

  18. Digital Resource for Partners

  19. #AskFAFSA Office Hours on Twitter • Integrates social media and customer service • 5:00pm; last Wednesday of each month • Different topic each month • Tweet questions using #AskFAFSA • SMEs available to answer questions live

  20. #AskFAFSA Office Hours on Twitter Storify.com/fafsa

  21. Social Customer Service FY16 Totals: 8,642 Replies to Customers

  22. Social Customer Service FY16 Totals: 8,642 Replies to Customers

  23. Social Customer Service

  24. Email Outreach Email outreach includes: • On-going automated emails to borrowers near the end of their grace period • Ad hoc email campaigns as needed

  25. http://fafsademo.test.ed.gov/ Username: eddemo Password: fafsatest FAFSA Demo Test Site

  26. FAFSA Completion by High School http://studentaid.ed.gov/about/data-center/student/application-volume/fafsa-completion-high-school 26

  27. Federal Student Aid Information Center (FSAIC) • FSAIC can answer questions via: • E-mail • Live Chat • Toll Free Hotline 1-800-4-FED-AID (1-800-433-3243)

  28. FSA Feedback System • Submit complaints • Report suspicious activity • Submit positive feedback

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