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Performance FeedBack. Plan Follow-Up. Three Tools. Outstanding Above average Average Below average Problem performers Recalcitrant employees. Performance Coaching. Performance Accountability. Performance Compliance. Praise Performance Ask Questions to Understand the Situation
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Performance FeedBack Plan Follow-Up
Three Tools Outstanding Above average Average Below average Problem performers Recalcitrant employees Performance Coaching Performance Accountability Performance Compliance
Praise Performance Ask Questions to Understand the Situation Review the Standard Ask for a Solution Get Commitment Performance Coaching Process
A “Truth” about Human Behavior The behavior you measure is the behavior you get
Establishing a Measurement System • Define the outputs • Determine the area of measurement • Identify the specific thing or things which will be measured • Identify specific standard
A Truth About Human Performance If a person is doing the job right and does not know they are doing the job right they may change their behavior and do the job wrong!
Performance FeedBack For more information, or to schedule a workshop, contact: Toll Free: (800) 211-0871 www.FirstStepsTraining.com