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Reliability and Validity of 2004 LibQUAL+™ Scores for Different Language Translations

Reliability and Validity of 2004 LibQUAL+™ Scores for Different Language Translations. Martha Kyrillidou Colleen Cook Bruce Thompson ALA Annual Conference Chicago, IL June 26, 2005. old.libqual.org. Goals of LibQUAL+™. Foster a culture of excellence in providing library service

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Reliability and Validity of 2004 LibQUAL+™ Scores for Different Language Translations

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  1. Reliability and Validity of 2004 LibQUAL+™ Scores for Different Language Translations Martha Kyrillidou Colleen Cook Bruce Thompson ALA Annual Conference Chicago, IL June 26, 2005 old.libqual.org

  2. Goals of LibQUAL+™ • Foster a culture of excellence in providing library service • Help libraries better understand user perceptions of library service quality • Collect and interpret library user feedback systematically over time • Provide libraries with comparable assessment information from peer institutions • Identify best practices in library service • Enhance library staff members' analytical skills for interpreting and acting on data old.libqual.org

  3. LibQUAL+™ 2003 Summary United Kingdom old.libqual.org

  4. LibQUAL+™ 2004 by the Numbers LibrariesSurveys Total 202 112,551 American English 169 86,195 College or University 121 74,660 Academic Law 23 4,244 Academic Health Sciences 12 4,077 Hospital 7 1,113 Community College 3 771 Family History 1 784 Smithsonian Institution 1 459 Public 1 87 British English 22 22,039 College or University 18 20,517 European Business 4 1,522 French Canadian 1 458 Continental French 1 335 Dutch/Dutch English 2 398 Swedish/Swedish English 7 3,126 ARL 57 33,035 old.libqual.org

  5. LibQUAL+™ International Participation • Countries: Canada, the U.K., France, the Netherlands, Sweden, Australia • Languages: American English, British English, Swedish, Dutch, French, French Canadian • Consortia: SCONUL (Society of College, National, & University Libraries – U.K.), EBSLG (European Business Schools Librarians’ Group) old.libqual.org

  6. Participating Libraries World LibQUAL+™ Survey old.libqual.org

  7. Participants by language old.libqual.org

  8. LibQUAL+™ Languages old.libqual.org

  9. Standard Translation old.libqual.org

  10. LibQUAL+™ Web Interface: Mapping Survey Items old.libqual.org

  11. Cronbach's  for 2004 Scale Scores n AffServ LibPlace Info_Con American Eng 30,706 .9426 .8816 .9056 British Eng 10,086 .9256 .8398 .8756 Canadian Fr 266 .9294 .8633 .8506 Continent Fr 229 .9145 .8055 .8501 Dutch 126 .9041 .8528 .8788 Swedish 1,262 .9499 .8347 .9073 old.libqual.org

  12. LibQUAL+TMTotal Scores 2004 n American Eng 30,706 .9557 British Eng 10,086 .9412 Canadian Fr 266 .9349 Continent Fr 229 .9173 Dutch 126 .9057 Swedish 1,262 .9530 old.libqual.org

  13. American English (n=30,706) old.libqual.org

  14. British English (n=10,086) old.libqual.org

  15. Canadian French (n=266) old.libqual.org

  16. Continental French (n=229) old.libqual.org

  17. Dutch (n=126) old.libqual.org

  18. Swedish (n=1,262) old.libqual.org

  19. Scale with Total Score Correlations AmericanBritish Lib_TOTL Lib_TOTL Aff_Serv .8798.8886 (81852) (21530) LibPlace .6978 .7455 (81852) (21530) Info_Con .8976.8836 (81852) (21530) old.libqual.org

  20. r of Gap with Perception Scores AmericanBritish Lib_TOTL Lib_TOTL AdqGAP .4874 .5358 (81852) (21530) SupGAP .6943 .6970 (81852) (21530) old.libqual.org

  21. Validity Coefs(American Eng) Aff_Serv LibPlace Info_Con Outcome .5278 .4403 .5993 (81705) (81705) (81705) Satisfact .7093 .4871 .6687 (81783) (81783) (81783) old.libqual.org

  22. Validity Coefs(American Eng) LibqTOT Outcome .6252 (81705) Satisfact .7565 (81783) old.libqual.org

  23. Validity Coefs (British Eng) Aff_Serv LibPlace Info_Con Outcome .4856 .4593 .5575 (21496) (21496) (21496) Satisfact .6910 .4872 .6224 (21505) (21505) (21505) old.libqual.org

  24. Validity Coefs (British Eng) LibqTOT Outcome .5875 (21496) Satisfact .7232 (21505) old.libqual.org

  25. References • Thompson, B. (Ed.). (2003). Score reliability: Contemporary thinking on reliability issues. Newbury Park, CA: Sage. • Thompson, B. (2004). Exploratory and confirmatory factor analysis: Understanding concepts and applications. Washington, DC: American Psychological Association. old.libqual.org

  26. LibQUAL+™ Resources • LibQUAL+™ Website:http://www.libqual.org • Publications:http://www.libqual.org/publications • Events and Training: http://www.libqual.org/events • LibQUAL+™ Bibliography: http://www.coe.tamu.edu/~bthompson/servqbib • LibQUAL+™ Procedures Manual:http://www.libqual.org/Information/Manual/index.cfm old.libqual.org

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