Virtual MPD – Agent Training

1. Virtual MPD – Agent Training IATA HK June 2008

2. What is VMPD • Interim solution for replacement of ATB2 AMCO before EMD is ready • Airline implementation is optional • Internet-based BSPlink function: http://www.bsplink.iata.org • Print on plain paper: • Airline - Airline Coupon & Passenger Receipt • Agent - Agent Coupon & Passenger Receipt • Transaction code (TRNC): MV50 & Form code: 180 • Form of payment: Cash, Credit Card & MFOP

3. 2. The Airline receives the issuance information via email. 3. The Airline submits the VMPD information in their own system. After exchange, update VMPD status as “used” in BSPlink 4. BSPlink sends the information electronically to the DPC for billing process. 1. The Agent access the system via Internet and submits a VMPD. Process Overview

4. Ticketing Authorization Block Reason For Issuance Code Maximum Value per VMPD Mark Status as “Used” or unmark V-MPD Airline Permission Maximum Values Issue MPD Email Alert Voiding VMPD Query & Reports Airline Functions Agent Functions

5. Virtual MPD - V-MPD Airline Permission • To view which airlines have assigned VMPD Ticketing authorization to your agency V-MPD Airline Permission

6. Maximum Values per Airline (I) • Virtual MPD -Maximum Values • To view maximum VMPD values set by individual airlines • Each airline can set only one maximum value • Gross fare + taxes amount of each VMPD must not exceed the maximum value set by the airline

7. Maximum Values per Airline (II)

8. Virtual MPD - Configuration Separate multiple email addresses with semicolon (;)

9. Email Alert to Airline after VMPD Issue - Sample

10. Issue Virtual MPD

11. Reason For Issuance Code (I) Airlines may block individual reasons

12. Reason For Issuance Code (II) • A – AIR TRANSPORTATION • B – SURFACE TRANSPORTATION • C – BAG SHIPPED AS CARGO • D - LAND ARRANGEMENTS FOR INCLUSIVE TOUR • E – CAR HIRE • F – SLEEPER/BERTH • G – UP-GRADING • H – UNDER COLLECTIONS • I – TAXES/FEES/CHARGES • J – DEPOSITS/DOWN PAYMENTS • K – REFUNDABLE BALANCES • L – HOTEL ACCOMMODATIONS • M – SUNDRY CHARGES • N – CANCELLATION FEE • O – OTHER • P - REBOOKING FEE DOMESTIC • Q - REBOOKING FEE INTERNATIONAL

13. Reason For Issuance Code (III) • R – LOST TICKET FEE (CHARGE FOR REPLACEMENT) • S – UNACCOMPAINED MINOR FEE DOMESTIC • T – UNACCOMPANIED MINOR FEE INTERNATIONAL • U – COLLECTION FOR EXCESS BAGGAGE CHARGES • V – FOR INDIVIDUAL AIRLINE USE • W – FOR INDIVIDUAL AIRLINE USE • X – FOR INDIVIDUAL AIRLINE USE • Y – FOR INDIVIDUAL AIRLINE USE • Z – FOR INDIVIDUAL AIRLINE USE • 1 – PREPAID TICKET ADVICE (PTA) • 2 – RESERVED FOR FUTURE INDUSTRY USE • 3 – RESERVED FOR FUTURE INDUSTRY USE • 4 – RESERVED FOR FUTURE INDUSTRY USE • 5 – RESERVED FOR FUTURE INDUSTRY USE • 6 – RESERVED FOR FUTURE INDUSTRY USE • 7 – RESERVED FOR FUTURE INDUSTRY USE • 8 – RESERVED FOR FUTURE INDUSTRY USE • 9 – PAPER TICKET FEE

14. Issued in Connection • Mandatory field when any of the following reason for Issuance Code is selected: • N – Cancellation Fee • P – Rebooking Fee Domestic • Q – Rebooking Fee International • R – Lost Ticket Fee (Charge for Replacement) • S – Unaccompanied Minor Fee Domestic • T – Unaccompanied Minor Fee Internaional

15. Max: 13 alphanumerics Issued VMPD Max: 430 characters Remarks field will only allow characters such as: A-Z, 0-9, .-/SPACE (another Kind of character will be rejected).

16. Issued VMPD – Airline copy

17. Issued VMPD – Agent copy

18. Issued VMPD – Passenger copy

19. NR2A Entries Gross fare Net fare Blank or G (gross)

20. NR2A in BSP Billings Blank or G

21. NR2E Entries Gross fare Market fare Must chose “N”

22. NR2E in BSP Billings Must chose “N”

23. Credit Card VMPD (I) • Obtain approval code via GDS or manually • Enter the card details in BSPlink VMPD form • Use PAX Receipt as Credit Card Charge Form (CCCF) and get cardholder signature • Original copy to be kept by agent • Provide a photocopy to the cardholder

24. Credit Card VMPD (II) Auth code entered by agent

25. Passenger Receipt as CCCF Sample of CCCF (recommended)

26. Cardholder Declaration on CCCF - Sample (III) • Please print the following declaration on PAX Receipt if VMPD involves credit card payment *****SIGNATURE ******X I ACKNOWLEDGE RECEIPT OF TICKET(S) AND/OR COUPON(S) FOR RELATED CHARGES DESCRIBED HEREON AND AM AWARE OF APPLICABLE RESTRICTIONS AND / OR PENALTIES AS SHOWN ON SUCH TICKET(S) AND/OR COUPON(S).

27. VMPD in ECCB Report

28. VMPD – Refundable Balance amount must be >0 but is not reported in BSP billings Exchange number Tick “Yes”

29. Validation – Recommendations Recommended practices if agent / pax need to present physical copy of VMPD to airline in exchange for product or service: • Validate VMPD with stamp/signature of the issuing party as proof of payment for VMPD • Agency issue own receipt as evidence of a transaction • Airline login BSPlink to verify details • Airline update status as “used” after exchange of product or service • Please check with individual airlines for their acceptance policy

30. Marking VMPD as Used • After a VMPD is used, airlines can change its staus by marking it as “used” • After VMPD has been “Marked as Used”, Agents is not able to void the VMPD • Airlines can unmark • If an Agent tries to Void a V-MPD that has been “Marked as Used”, the following popup message is displayed: • “This V-MPD has been marked as used by Airline and therefore may not be voided or refunded. Please contact the Airline for more information”

31. Voiding VMPD • Cannot be modified after issuance • Can be deleted by voiding the VMPD • Same day void only

32. Void by Agent (I)

33. Void by Agent (II)

34. Email Alert to Airline after Agent void VMPD - Sample

35. Query & Report • By VMPD number • Search by entering a VMPD number • Daily Reports • Search by specifying a date • Reports by Period • Search by specifying a sales period • Voided Documents • Search VMPD for which voided document have been made ~ VMPD will be stored for 13 months ~

36. By VMPD Number (I)

37. By VMPD Number (II)

38. Daily Reports (I)

39. Daily Reports (II)

40. Report by Period

41. VMPD in Agent Billing

42. VMPD in Airline Billing

43. Refund VMPD • Direct Refund • Refund Notice via GDS (not recommended) • Indirect Refund • Refund Application via BSPlink (recommended) • Please check with individual airlines for their VMPD refund policies

44. Periodic Value Capping • Control by total VMPD value per agent per period • Airlines must provide BSP with a list of their value caps for individual VMPD agents • Value cap by Gross Fare + Taxes • For example • BSP HK enter the Total of Value Cap per agent into BSPlink

45. Increase / Decrease Periodic Value Cap • Decrease  Airline terminate the VMPD authorization directly • Increase  Airline email to BSP office at least 2 working days in advance • List of value cap for agents will be distributed to agent per period via BSPlink (File name : HKge133XXXXX_yyyymmdd_value_cap0805.zip) • List of value cap for airline will be distributed to airline per period via BSPlink • file will upload via BSPlink on or before the 1st working day of sales period

46. VMPD Documentation BSPlink Download Centre: https://www.bsplink.iata.org/bsplink14/entrada/BSPL_E_MAN.html • VMPD Fact Sheet • VMPD Manual for Airlines • VMPD Manual for Agents • VMPD Manual for BSP

47. Create Additional Login (I) Add User

48. Create Additional Login (II)

49. Create Additional Login (III)

50. Create Additional Login (IV)