Cleveland Clinic: Developing Our Leadership Pipeline

1. Cleveland Clinic: Developing Our Leadership Pipeline OPSA Staff Leadership Rotation January 2012 Caryl A. Hess, PhD, MBA

2. Agenda • Welcome & Introductions • Name, Institute, Department, Specialty • Hobby, Interest or “Story” to share • Describe your leadership style • How are Clinic Leaders Developed? • Why Staff Leadership Rotation? • Why the Focus on a Leadership Plan?

3. HOW ARE LEADERS DEVELOPED? Three institutional resources for your leadership development: • Education Institute – Jamie Stoller • Office of Professional Staff Affairs – Bud Isaacson • Cleveland Clinic Academy – Caryl Hess • Other Institute/Department program that we should be aware of?

4. COMPETENCIES* * A competency is a set of defined behaviors that provide a structured guide enabling the identification, evaluation and development of the behaviors in individual employees.

5. EMOTIONAL COMPETENCE IMVENTORY The Emotional Competence Inventory (ECI) is a scientifically-validated and reliable 360 tool that assesses your emotional intelligence. The ECI will give critical awareness on how people you interact with on a daily basis perceive you, both in how you manage yourself and how you manage your relationships.

6. ECI (continued) “Emotional intelligence is more than 85% of what sets star performers apart.” - Daniel Goleman, Working with Emotional Intelligence "We are being judged by a new yardstick: not just how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other." - Daniel Goleman, Working with Emotional Intelligence Emotional intelligence is a learned capacity based on emotional competencies that result in outstanding performance at work. For superior performance in jobs of all kinds, emotional intelligence matters twice as much as IQ and technical skill combined. - Boyatzis & McKee, Resonant Leadership

7. EI & Self-Awareness “Philosophical Orientation Questionnaire” (Boyatzis & McKee, Resonant Leadership, 2005) • Our values do not always explain our actions or how we operate as leaders. Example: Family • Boyatzis and McKee developed this questionnaire to provide quick insights into your operating philosophies. • An “operating philosophy” is a set of values that forms our way of perceiving and behaving. • Since values impact emotional intelligence, this activity provides insight into your EI.

8. Staff Mentorship Staff Leadership Rotation Management Development Leadership Development Leading in Health Care Cleveland Clinic Academy Professional Development WHY STAFF LEADERSHIP ROTATION? This course fills a gap…

9. …and build a leadership pipeline.

10. WHY THE FOCUS ON A PLAN? In the resort town of Skagen, Denmark, you can watch an amazing natural phenomenon where the Baltic and North Sea meets.  Emotional Intelligence Leadership Competencies “Learned capacities of competence, awareness and action that result in outstanding performance.” “A set of defined behaviors that provide a structured guide.”

11. YOUR PLAN • Many “plans,” but common elements • Critical component – Leadership Vision • Elements of a Leadership Vision Statement: Short, inspiring and futuristic • Activity • Take 3 minutes to write • Take 5 minutes to share and provide feedback by answering the question – Were you inspired to follow? • Discussion

12. Short • Inspiring • Futuristic