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IT Evolution at Reed Smith

IT Evolution at Reed Smith. Elbie Yaworsky, Director of Technology October 24, 2007. Reed Smith LLP. Founded in 1877 Over 1,300 attorneys 23 locations in US, UK, Europe and UAE. Counsel to 28 of the top 30 U.S. banks and 17 of the top 20 pharmaceutical companies. Two years ago . . . .

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IT Evolution at Reed Smith

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  1. IT Evolution at Reed Smith Elbie Yaworsky, Director of Technology October 24, 2007

  2. Reed Smith LLP • Founded in 1877 • Over 1,300 attorneys • 23 locations in US, UK, Europe and UAE. • Counsel to 28 of the top 30 U.S. banks and 17 of the top 20 pharmaceutical companies.

  3. Two years ago . . . • Focus on DR and Business Continuity • Decision to build a US Centralized Data Center • Design a Hot/Cold Primary/Secondary • Migrate 14 US Offices to Primary Data Center

  4. One year ago . . . • London & Chicago Acquisitions • Two Phase Approach 7-2006 & 8-2007 • Design separate SAN and NAS Storage • Design EME Primary Data Center • Enhance US SDC for EME Data & Replication

  5. During office migration . . . • Guaranteed the same or better user performance • Needed to obtain pre and post user SLA’s • Used Vantage to establish baselines for each office • Made adjustments to architecture based on data • Phase I of Migration has been a success

  6. Migration baseline

  7. Post migration

  8. Server thresholds - SLAs

  9. Server thresholds - SLAs

  10. Individual user traces

  11. Enterprise working, but . . . • Meeting SLA’s, but still calls from users • 100% of apps published through Citrix • Only knew something was running or not • Realized we needed to see every keystroke and experience of the user in a Citrix environment • Implemented the Vantage end-user experience to gain this visibility

  12. Does it really scale? • Inefficiencies in centralized model are more noticeable and can’t be ignored • Example: Locking of apps with SQL was an easy reboot in an office • Used Vantage to understand the behavior of the environment and make corrections

  13. Site Performance

  14. Individual site

  15. User specific performance

  16. Trending report

  17. Powerful drill down • Now high level dashboard view for business impact • Quick drill down from enterprise, to site, to individual users • Gather data for trending to make decisions • Not just holistic user experience, but can look at user experience with applications

  18. Intranet application performance

  19. Individual Intranet transactions

  20. Enterprise dashboard

  21. Enterprise NOC

  22. The end-user experience • Users doing things incorrectly • Things we told them not to or that they lacked training on • Example: Video streaming through Citrix • Clear correlations between help desk calls and training • Now we can: • Optimize training of users and helpdesk • Put in “blocks” for unwanted behavior

  23. Leveraging Vantage globally • London acquisition experiencing poor performance • Needed to transition to Reed Smith desktop • Utilized Compuware Vantage for: • Services engagement to facilitate IT migration • Established baselines for pre and post • Performed troubleshooting during desktop refresh • Captured end user experience during transition

  24. London Intranet performance

  25. Not the network . . .

  26. SQL database performance

  27. Remote decision making • All data acquisition was handled remotely in U.S. • Helped to understand anomalies of acquisition • They architecturally looked the same, but didn’t work the same • Justified the replacement of new desktops for the acquired firm

  28. Natural Transition Reactive To Proactive Monitoring

  29. Print server configuration

  30. Server Decommission

  31. Overall business value – the IT Evolution • Completely understand the user experience • Ensure higher availability and performance • Maximize the enterprise investment

  32. Questions and Answers

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