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Salesforce.com Administration & Salesforce.com Development Course Details Prerequisites •Core java •Advanced java ✓Collection Frame work ✓MVC architecture ✓JDBC ✓Servlet programming ✓Web application development Salesforce.com •CRM overview ✓Introduction to CRM? ✓Why CRM? •Introduction to Cloud Computing & Salesforce.com ✓Cloud Computing – Overview ✓What is Software-as-a-Service (SaaS)? ✓What is Platform-as-a-Service (PaaS)? ✓What is Infrastructure-as-a-Service (IaaS)? ✓What is Salesforce.com? ✓Salesforce.com CRM Editions ✓Salesforce.com Navigation – Overview •Sales Cloud – Terminology ✓Campaigns ✓Leads ✓ Accounts ✓ Contacts ✓ Opportunities ✓Forecast ✓Contracts www.tekclasses.com +91-8970005497/+91-7411642061 info@tekclasses.com / contact@tekclasses.com 1 | P a g e
✓Cases ✓Solutions ✓Products ✓Chatter •Salesforce Cloud Platform – Explained ✓Force.com Platform ✓Governor Limits •Salesforce Application elements ✓Home Page, Tabs, Tab Home Pages, Detail Page, Side Bar, Apps, Record •Personal Setup ✓Managing Personal information ✓Password Reset ✓User Management Overview ✓Roles •Salesforce Building Blocks ✓Standard Objects ✓Create custom Objects ✓Create custom Fields ✓Create custom Tabs ✓Define dependent Pick lists ✓Customize page layouts ✓Custom Application •Working with Standard Objects ✓ Campaigns ✓ Leads ✓ Accounts ✓ Contacts www.tekclasses.com +91-8970005497/+91-7411642061 info@tekclasses.com / contact@tekclasses.com 2 | P a g e
✓ Opportunities ✓ Product • Relationship Types ✓Master-detail Relationship ✓Look-up Relationship ✓ Many-to-Many Relationship •Create and managing the Roll-up summary fields •Data Validation rules ✓Create data validation rule ✓Learn about custom field unique and duplicate properties •Customize formula-fields •Workflows rules ✓Define workflow ✓Create Email template ✓Set up workflow rules ✓ Set up workflow actions •Workflow Approval process ✓Plan approvals using workflow ✓Use the approval wizard – standard vs. jump start ✓ Create workflow approvals •Analytics – Reports & Dashboards ✓Report Overview ✓Create custom reports ✓ Using filters ✓ Using conditional highlighting ✓Custom summary formulas www.tekclasses.com +91-8970005497/+91-7411642061 info@tekclasses.com / contact@tekclasses.com 3 | P a g e
✓Working with dashboards • Data Management ✓Importing Overview ✓Exporting Overview ✓ Import custom object records using the Data Loader ✓ Use mass delete ✓ Use storage •User Management ✓Creating Users ✓Creating Profiles ✓Creating Roles ✓ Creating Groups ✓Security •Managing the Users ✓Set Organization Wide Defaults (OWD) ✓Object-level Security ✓Field-level Security ✓Record-level Security •Record types ✓What is Record type? ✓How to create Record type? ✓ Managing Record types •Sharing Rules ✓Define Sharing rule ✓Discuss about types of sharing rules www.tekclasses.com +91-8970005497/+91-7411642061 info@tekclasses.com / contact@tekclasses.com 4 | P a g e
•Monitoring Organization Data ✓Debug logs and Email Logs ✓Login History ✓View Setup Audit Trail ✓Discuss about Queue ✓Outbound messages ✓Schedule Jobs ✓Apex Jobs ✓Bulk Data Load Jobs •Force.com Platform Revisited ✓Apex ,Visual Force, Database.com & AppExchange ✓How to install an AppExchange application ✓AppExchange – Application Management •Working with Developer Console ✓Customizing the console Salesforce.com Development Course Details •Salesforce CRM Overview ✓Salesforce Architecture ✓Cloud Computing Overview & Architecture •Introduction to Force.com Platform (PaaS) •Advanced Configuration ✓Application Elements (Tabs, App, Links, Home Page Component) ✓Salesforce Building Blocks & Configuration ✓Objects www.tekclasses.com +91-8970005497/+91-7411642061 info@tekclasses.com / contact@tekclasses.com 5 | P a g e
✓Page Layouts ✓Related List ✓Fields ✓Buttons ✓Formula Fields ✓Relationships ✓Workflow Rules & Approval Processes •Personal Customization •Apex Development Building Blocks ✓Apex Trigger ✓Apex Classes ✓Visual force Pages ✓Developer console ✓SOQL ✓SOSL ✓Developer Console ✓Debugging ✓System Log •Apex Triggers ✓Trigger Events ✓Design Pattern and Best Practice ✓ Bulk Trigger ✓Order of Execution www.tekclasses.com +91-8970005497/+91-7411642061 info@tekclasses.com / contact@tekclasses.com 6 | P a g e
•Apex Programming ✓Introduction to Apex ✓Language Constructs ✓ Classes, Objects, and Interfaces ✓ Dynamic Apex ✓ Batch Apex ✓ SOQL & SOSL ✓ Email API ✓ Debugging ✓ Writing Apex Classes as Web Services ✓ Invoking Callouts Using Apex ✓ Deploying Apex •Apex Test Classes •Visual force Development ✓Introduction to Visual force ✓Standard Controllers ✓ Standard List Controllers ✓ Controllers and Controller Extensions ✓ Overriding Buttons, Links, and Tabs with Visual force ✓ Components ✓ Dynamic Visual Force Bindings & Components www.tekclasses.com +91-8970005497/+91-7411642061 info@tekclasses.com / contact@tekclasses.com 7 | P a g e
✓ Integrating Email with Visual force ✓ Visual force Charting •Scripting Languages ✓CSS ✓Java Script ✓Bootstrap •Lighting Experience •Best Practices •Salesforce.com Certifications – Overview ✓Salesforce.com Certified Administrator (ADM 201) ✓Salesforce.com Certified Developer Platform 1(DEV 401) 8 | P a g e