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Mobile Telecommunication By Nadine Mouali Part II

Mobile Telecommunication By Nadine Mouali Part II. Agenda. 1. IT systems in a telecom environment 2. What Happens Before the Activation Sim and number management Pre-provisioning 3. The Activation Process Post-pay Pre-pay 4. The Post activation business processes 5. Conclusion

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Mobile Telecommunication By Nadine Mouali Part II

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  1. Mobile TelecommunicationBy Nadine MoualiPart II

  2. Agenda • 1. IT systems in a telecom environment • 2. What Happens Before the Activation • Sim and number management • Pre-provisioning • 3. The Activation Process • Post-pay • Pre-pay • 4. The Post activation business processes • 5. Conclusion • 6. Questions

  3. SIM and Number Management

  4. SIM and Number Management

  5. Pre-Provisioning for Pre-Pay and Post-Pay

  6. SIM and Number Management

  7. Means of Activation Call Centre Queue Dealer - defined No Queue Customer -Mobile IVR CMS Customer - Fixed No CSS Kapitol French Dutch English Select Language IMEI PPAS CSIM Activation Customer Infor Prospect Infor Contact Reason Kapitol Graydon External Centre Preventel Activation Process - Close-up

  8. Activation Process - Pre-Pay

  9. A World of Thanks For your attention

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