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AMBA Spring Board of Directors Meeting

8/15/2012. Integrity - Service - Innovation. 2 of 22. Overview. DFAS MissionDFAS at a Glance

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AMBA Spring Board of Directors Meeting

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    1. AMBA Spring Board of Directors Meeting Mr. Ron “Buzz” Davis Director, DoD Banking & Credit Union Program Defense Finance and Accounting Service April 2006

    2. 8/17/2012 Integrity - Service - Innovation 2 of 22 Overview DFAS Mission DFAS at a Glance – Magnitude of Annual Operations DFAS Organization DoD Banking and Credit Union Office Military Banking & Credit Union Program Overview Current and Future OMBP Operating Locations Italy Military Banking Facility Sites Overseas Closures DoD Overseas Transformation Financial Support for Deployed Forces DFAS Oversight/Compliancy Role Operating Agreements & Leases One Bank – One Credit Union Solicitation (Vol 5, Chap 34, para 340503) myPay

    3. 8/17/2012 Integrity - Service - Innovation 3 of 22 DFAS Mission Provide responsive, professional finance and accounting services for the people who defend America NOTE: None SLIDE CATEGORY: Corporate Slide RECOMMENDED TIME: 2 minutes KEY POINTS: Briefly state the mission of DFAS, and then turn attention to the graphic describing the DFAS mission from a warfighter’s perspective. If optional customer service slide has not been presented then address the following key points: We pay the people that defend America. We pay the thousands of contractors and vendors who provide the products and service that allow the warfighter to defend America. We provide financial information to DoD decision makers. Our vision is to provide best value to our customers. (refer to vision statement in graphic) Summarize the four tenets of our vision highlighting that Best Value, World-class Provider, and Trusted, Innovative, Financial Partner will be discussed further in the slides that follow. Every dollar saved by DFAS is a dollar that can be used to better equip the Warfighter. FORMAL SCRIPT: From a Warfighters’ perspective, we pay the millions of people who defend America. We pay the thousands of Contractors and Vendors who provide the products and services that enable Warfighters to defend America. We process the accounting transactions, maintain the accounts, and provide financial information that enables Warfighters to plan and conduct mission operations within fiscal constraints. Our vision is focused on delivering “Best Value to Our Customers.” Just as our nation has a world-class defense, DFAS is striving to provide world-class finance and accounting services to those who defend America. Our customers deserve no less. We want to do nothing less. We want to build consultative relationships with our customers. We will work as a team to earn customer’s trust and confidence. We will do this with business intelligence; providing the most accurate, timely, and useful financial information for decision making. As previously mentioned, DFAS implemented a new organizational structure to make individual senior executives personally accountable for each major customer and business line. We have shifted focus away from geographical silos to a customer-focused delivery of business services. Since our people are the key to making our vision a reality, it is important that we are viewed as “an employer of choice.” Our understanding of what it means to: deliver best value to our customers, be a world-class provider of finance and accounting services, and be the trusted, innovative financial partner is expanded upon in the slides that follow. NOTE: None SLIDE CATEGORY: Corporate Slide RECOMMENDED TIME: 2 minutes KEY POINTS: Briefly state the mission of DFAS, and then turn attention to the graphic describing the DFAS mission from a warfighter’s perspective. If optional customer service slide has not been presented then address the following key points: We pay the people that defend America. We pay the thousands of contractors and vendors who provide the products and service that allow the warfighter to defend America. We provide financial information to DoD decision makers. Our vision is to provide best value to our customers. (refer to vision statement in graphic) Summarize the four tenets of our vision highlighting that Best Value, World-class Provider, and Trusted, Innovative, Financial Partner will be discussed further in the slides that follow. Every dollar saved by DFAS is a dollar that can be used to better equip the Warfighter. FORMAL SCRIPT: From a Warfighters’ perspective, we pay the millions of people who defend America. We pay the thousands of Contractors and Vendors who provide the products and services that enable Warfighters to defend America. We process the accounting transactions, maintain the accounts, and provide financial information that enables Warfighters to plan and conduct mission operations within fiscal constraints. Our vision is focused on delivering “Best Value to Our Customers.” Just as our nation has a world-class defense, DFAS is striving to provide world-class finance and accounting services to those who defend America. Our customers deserve no less. We want to do nothing less. We want to build consultative relationships with our customers. We will work as a team to earn customer’s trust and confidence. We will do this with business intelligence; providing the most accurate, timely, and useful financial information for decision making. As previously mentioned, DFAS implemented a new organizational structure to make individual senior executives personally accountable for each major customer and business line. We have shifted focus away from geographical silos to a customer-focused delivery of business services. Since our people are the key to making our vision a reality, it is important that we are viewed as “an employer of choice.” Our understanding of what it means to: deliver best value to our customers, be a world-class provider of finance and accounting services, and be the trusted, innovative financial partner is expanded upon in the slides that follow.

    4. 8/17/2012 Integrity - Service - Innovation 4 of 22 DFAS at a Glance - Magnitude of Annual Operations Process 104 million pay transactions to 5.9 million military, civilians, retirees, and annuitants Make 6.9 million travel payments Pay 12.6 million commercial invoices Process 127.3 million general ledger postings Manage military and health benefits funds ($234 billion) Make an average of $455 billion in disbursements to pay recipients Manage $13.5 billion in foreign military sales (reimbursed by foreign governments) Account for 282 active DoD appropriations Updated with FY 2004 figures on 9 Nov 04Updated with FY 2004 figures on 9 Nov 04

    5. 8/17/2012 Integrity - Service - Innovation 5 of 22 DFAS Organization

    6. 8/17/2012 Integrity - Service - Innovation 6 of 22

    7. 8/17/2012 Integrity - Service - Innovation 7 of 22

    8. 8/17/2012 Integrity - Service - Innovation 8 of 22

    9. 8/17/2012 Integrity - Service - Innovation 9 of 22 Italy Military Banking Facility Sites

    10. 8/17/2012 Integrity - Service - Innovation 10 of 22 OMBP Overseas Closures

    11. 8/17/2012 Integrity - Service - Innovation 11 of 22 European Closures/Realignments Reduce 8 of 13 major operating bases across Europe Decrease 236 to 88 installations/casernes Reduce troop strength from 62,000 to 24,000 Return 11 bases to German Government Return 1st Infantry Division (Inactivate/Convert/Reassign) Return 1st Armored Division Korean Closures Closed 7 bases during 2005 Return 18 bases to Republic of Korea - 2004-2007 New Areas – Bulgaria, Spain, Singapore, Portugal, Poland

    12. 8/17/2012 Integrity - Service - Innovation 12 of 22 As indicated, MOBs currently exist overseas today. These are the built-up locations where the military provides for full logistical support and community activities. These locations also provide for family members to accompany the sponsor during his/her tour of duty. Another way to look at MOBs is to look at a stateside military installation and the infrastructure supported. As indicated, MOBs currently exist overseas today. These are the built-up locations where the military provides for full logistical support and community activities. These locations also provide for family members to accompany the sponsor during his/her tour of duty. Another way to look at MOBs is to look at a stateside military installation and the infrastructure supported.

    13. 8/17/2012 Integrity - Service - Innovation 13 of 22 Early Identification of Need Status of Forces Agreements must permit U.S. financial institutions (banks or credit unions). Working with command to include provision authorization in new country agreements Solicitation IAW DoDFMR, Volume 5, Chapter 34, geographical franchise awards may be limited to a province, state, or region of a country

    14. 8/17/2012 Integrity - Service - Innovation 14 of 22 Financial Support for Deployed Forces On-line banking On-line bill pay Free deployment checking account with check card (joint accountholders only) Toll-free telephone access number directly to a customer service representative (CSR)…no IVR Provide some free services for deployed forces such as wire transfers Have bilingual CSRs (English and Spanish) Participate in predeployment preparedness briefings Include deployment readiness information on Web page

    15. 8/17/2012 Integrity - Service - Innovation 15 of 22 DFAS Oversight/Compliancy Role Monitor compliancy with DoDD 1000.11, “Financial Institutions on DoD Installations” (OUSD(C) policy proponent) and DoDFMR 7000.14, Volume 5, Chapter 34, “Procedures for Banks and Credit Unions on DoD Installations” (DFAS procedures proponent)

    16. 8/17/2012 Integrity - Service - Innovation 16 of 22 I’m told this is an enduring slide that is briefed as a reminder at each conference. Please ensure you keep your operating agreements and lease up to date. As you may have been told, these agreements are used in dispute resolution with other FIs on the base or with the installation and the credit union. Protect your rights… keep your agreements up to date.I’m told this is an enduring slide that is briefed as a reminder at each conference. Please ensure you keep your operating agreements and lease up to date. As you may have been told, these agreements are used in dispute resolution with other FIs on the base or with the installation and the credit union. Protect your rights… keep your agreements up to date.

    17. 8/17/2012 Integrity - Service - Innovation 17 of 22 One Bank – One Credit Union Rule Reference DoD Directive 1000.11, para 4.1.1 No more than one bank and one credit union shall be permitted to operate on a DoD installation Responsibility changed from OUSD(C) to military services BLOs in Nov 19, 2003, to take final action on all requests for bank/credit union exceptions. Authority to grant exception to policy resides with the military services Authority cannot be redelegated

    18. 8/17/2012 Integrity - Service - Innovation 18 of 22 Solicitation (Vol 5, Chap 34, para 340503) Military Service BLO Installation commander determines need Conduct solicitation with local BLO Solicitation process Letter sent to local banks, published in local newspaper, notify AMBA Can send to Commerce Business Daily/Fed Biz Ops Military Service BLO Approval

    19. 8/17/2012 Integrity - Service - Innovation 19 of 22 Puts customers in control of their pay account information Improves customer service Offers convenient, global access Allows the member to make changes 24x7 Decreases the requirement to physically go to a finance office or Personnel Administration Center Saves DoD money by reducing costs Printing hardcopy pay and tax statements Inputting transactions Answering questions concerning pay Leaving training or work to go to a financial activity

    20. 8/17/2012 Integrity - Service - Innovation 20 of 22 Customized PINs

    21. 8/17/2012 Integrity - Service - Innovation 21 of 22 Military Customized PINs

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