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Troubleshooting and Problem-Solving

Troubleshooting and Problem-Solving. Troubleshooting. Troubleshooting is simply the process of evaluating, in an orderly fashion the: purpose function apparent symptoms of an item, program, or system…

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Troubleshooting and Problem-Solving

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  1. Troubleshooting and Problem-Solving

  2. Troubleshooting • Troubleshooting is simply the process of evaluating, in an orderly fashion the: • purpose • function • apparent symptoms • of an item, program, or system… • with the purpose of arriving at a solution that places the item back in proper usable condition.

  3. Problem-Solving • Problem-solving is the integration of troubleshooting and repairing… • and taking steps to prevent problems

  4. Problem-solving Process • Understand the tasks at hand • Understand how to accomplish those tasks

  5. Problem-solving Process • Determine whether there really is a problem • Identify the problem • Consider the activities, uses, and conditions around the system

  6. Problem-solving Process • Correct items that are found defective • Correct items that could cause a problem in the future

  7. 10 steps to successfully solve PC-related Problems

  8. Steps 1 and 2 • Know and understand your system • Understand enough about DOS to get a system booted up and to run a program

  9. Steps 3 and 4 • Understand how the software you use is supposed to function • Know what and where your components are

  10. Steps 5 and 6 • Know how to remove and insert components and operate any switches or change jumpers • Recognize text, visual, and audible clues that indicate potential problem spots.

  11. Steps 7 and 8 • Become familiar with your system’s documentation, and keep the technical support number/s for your system and software handy. • Take each aspect of the system and your work step-by-step and eliminate what doesn’t fit the problem - “divide and conquer”

  12. Steps 9 and 10 • Have the proper hand tools to open and change parts in your system • Have the patience and a will to do it.

  13. Software Toolkits • DOS diskette • CHKDSK • FORMAT • FDISK • SYS Programs

  14. Software Toolkits • System Utilities • Basic and Advanced Utilities and Diagnostics • Emergency Diskettes

  15. Hand Toolkits • Phillips or cross-head screwdrivers (+) • Flat-blade screwdrivers (-) • Small long-nosed pliers • 4-6 inch long tweezers • IC removal tool • Brush • A can of pressurized air with nozzle

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