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Voice Over IP (VoIP) the new generation of phones. Roger Kenner / Maggie Lattuca Training & Development, IITS March, 2004. Important Note.
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Voice Over IP (VoIP)the new generation of phones Roger Kenner / Maggie Lattuca Training & Development, IITS March, 2004
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The Way it Was Two Systems. Two Protocols. Two Networks. Two Wall Jacks. Two Sets of People to Call
Voice over Internet Protocol (VoIP) Your new phone digitizes your voice, making it simple computer data like all other Internet traffic
The Way it is Now Computer is plugged into your phone. Phone is plugged into data port with the green sticker
The Way it is Now One, improved Data Network within Concordia. Owned and Operated by Concordia
Make a Hands-Free Call - 1 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032
Make a Hands-Free Call - 2 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032
Putting a call on Hold - 1 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032
Putting a call on Hold - 2 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032
Consult 3rd Party - 1 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032
Consult 3rd Party - 2 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032
Connect Caller & 3rd Party - 1 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032
Connect Caller & 3rd Party - 2 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032
Transfer a Call -1 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032
Transfer a Call -2 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032
Transfer a Call -3 5021 5022 5023 5024 5025 5028 5029 5026 5027 5031 5032
Call Waiting -1 5021 2 1 5022 5023 2 2 5024 5025 5028 5029 1 1 5026 5027 5031 5032
Call Waiting -2 5021 2 5022 5023 1 2 5024 5025 5028 5029 1 2 1 5026 5027 5031 5032
Call Waiting -3 5021 1 5022 5023 2 2 1 5024 5025 5028 5029 1 2 5026 5027 5031 5032
Conference Calls -1 5021 1 2 5022 5023 1 2 3 5024 5025 5028 5029 2 1 5026 5027 5031 5032
Conference Calls -2 5021 5022 5023 2 1 5024 5025 5028 5029 1 3 2 2 1 5026 5027 5031 5032
Conference Calls -3 5021 1 2 5022 5023 1 2 5024 5025 5028 5029 2 1 3 5026 5027 5031 5032
Using the Web Interface www.myconcordia.ca
Web Interface Choices www.myconcordia.ca
Change your PIN Initial Default PIN: 12345
Help • See your department Coordinator (names available on the Voice ServicesWeb site at http://voip.concordia.ca) • Call the IITS help line at 848-7613 • Send an email to Help@concordia.ca