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Chatbots 101

Chatbots 101. www.chatbots.co.uk info@chatbots.co.uk 0121 247 3628. Health Warning. TLAs Ahead. What is a chatbot?. A chatbot (also chatterbot , chatterbox ) is a computer program which attempts to maintain a conversation with a person. - Wikipedia. What is a chatbot?.

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Chatbots 101

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  1. Chatbots 101 www.chatbots.co.uk info@chatbots.co.uk 0121 247 3628

  2. Health Warning TLAs Ahead

  3. What is a chatbot? A chatbot (also chatterbot, chatterbox) is a computer program which attempts to maintain a conversation with a person. - Wikipedia

  4. What is a chatbot? Virtual Assistant Virtual Helper Virtual Agent Virtual Customer Service Agent Virtual Customer Service Assistant Web Assistant

  5. What is a chatbot?

  6. How does a chatbot work?

  7. How does a chatbot work - Interface Speech Text ? Input Text Speech Output

  8. How does a chatbot work - Cases <aiml> <category> <pattern>HELLO * </pattern> <template> <random><li>Hello World!</li><li>Hi</li></random> </template> </category> </aiml>

  9. Case Dimensions 1 How do Daden operate? When was Daden founded? Who owns Daden? Where are Daden based? What do Daden do? What are Daden?

  10. Case Dimensions 2 What do Daden do? Rephrasing Subsidiary Questions Alternate answers

  11. How does a chatbot work - Modules • Internal • Time • User Memory • Conversation Memory • Gossip • Garbage • Learning • Mood • Emotion • Dream • External Specific • Amazon • Google • RSSWeather • BBC News • Wikipedia • eMail • External Generic • RSS • RDF/ATOM • REST • RPC-XML • SOAP • Screenscrape

  12. How does a chatbot work - Management • Learn from all users, all inputs • Jabberwacky • Convo-logging • ALICE • Halo • Brian • Question users • Learn from the web • Hybrids

  13. How does a chatbot work?

  14. Is it Artificial Intelligence?

  15. How do organisations use chatbots? • As guides • As newscasters • As an alternative to a FAQ • As survey takers • As teachers and trainers • As interpreters for the visually impaired • As virtual sales people • As customer service assistants • As personal assistants

  16. In order to: • Increase sales • Increase customer retention • Increase course completion and information retention Why do organisations use chatbots? • Differentiate their site/campaign/content • Build identification/empathy • Increase usage and loyalty • Increase trust • Improve usability

  17. Who’s Using Chatbots and Avatars?

  18. Chatbots 101 www.chatbots.co.uk info@chatbots.co.uk 0121 247 3628

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