CSS welcome

1. CSS welcome 18 July 2012

2. On the agenda • Welcome & what alignment to the CSS means • Local director appointments, top team structure and portfolios • Deployment model • Timeline • Staff engagement • Questions high quality support to commissioners to improve health and wellbeing

3. Welcome to NWL CSS • CCGs are judging the CSS from now • We’re all ambassadors of the CSS • Everything we do impacts on whether the CSS is a success or not • Interim operating model Responsibility for functions assigned to CSS have now transferred to the MD • Director level posts shift line manager to CSS MD • Very few immediate changes below MD direct reports • Critical task for most people is business as usual so we keep delivering on behalf of CCGs • CSS start up activities • Designing the structures and operating model • Building the team • Planning business transition • Confirming what the customer want to buy high quality support to commissioners to improve health and wellbeing

4. Directorates and functions Sarah Whiting Tim Tebbs Frankie Lynch tbc tbc Keith Stone Karen Broughton • Financial Management • Financial Control and Governance • CSSGrowth Strategy & commercial direction • Contracting with community and mental health • Joint commissioning with LAs • Medicines Management Provider Management services leadership Contract negotiations Acute Performance & management Clinical Governance CSS Internal Performance CSS corporate Services Relationship management • Business Intelligence • CCG & CSS IT • GP practice computing CSS Business Development Organisational Development HR (CCG service and internal) Communications CSS Marketing In this start up phase what do you want from the leadership? high quality support to commissioners to improve health and wellbeing

5. Deployment model • To serve all customers the CSS will have to work differently • One central base (looking at 3 shortlisted sites in Ealing and Hammersmith) • Local teams in CCG bases (made up of people from different directorates) • How will you need to operate differently to make this work? high quality support to commissioners to improve health and wellbeing

6. Timeline Aug 12 Sept12 Oct 12 Nov12 Dec 12 Apr 13 Check point 3 Checkpoints 4 and 5 Establishment National assurance process Full business plan submitted end Aug Site visit & staff survey Draft structures published early August Appointment process finalised Some key appointments Applications open early Sept Interviews begin mid September Applications and selection continues Bulk of appointments should be complete by end October Remaining appointments made through Nov & Dec All staff should know their final position by end December Formal transfer of employment to NHSCB on 31st March People transition Business transition Creating business transition plan Transition functions Ready for contracting round Official launch Finance transition high quality support to commissioners to improve health and wellbeing

7. Designing a new place to work This is what we’ve said we want to build. We need your help… ClarityEveryone within the CSS will know what we are trying to achieve and what is expected of them FlexibilityThe CSS will be designed without unnecessary rules, procedures or practices; new ideas will be actively encouraged and listened to ResponsibilityOur staff will be given the authority to accomplish tasks without having to constantly check for approval StandardsWe will set challenging but attainable goals for the organisation and our staff RewardsOur staff will be recognised and rewarded for good performance PrideWe will create an organisation that our staff are proud to belong to, where they do their best everyday high quality support to commissioners to improve health and wellbeing

8. How we’ll talk to people Plans still being developed, but include: • Online survey out by next Friday – plus some interviews to get a baseline for further engagement • Weekly emails from the MD –from start of August • A CSS section on the migration intranet – from start of August • Sessions across NWL in August – with published structures • Director surgeries – 1-2-1/team discussions at each site • Further staff sessions during Autumn/Winter • Focus groups on specific topics First question to you: Does this sound right and will you, your teams and colleagues engage on these issues through these routes? high quality support to commissioners to improve health and wellbeing

9. Questions ? high quality support to commissioners to improve health and wellbeing