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The 5 Most Important Things in

The 5 Most Important Things in. Casey Clark Austin Holmes Matt. “How Intelligent People lose Credibility- and How They Can Get It Back”. What is Character?. http:// youtu.be /v-LqkH37mKc. What to Avoid in O rder to Have Good C haracter. The Best Ways to Listen.

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The 5 Most Important Things in

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  1. The 5 Most Important Things in Casey Clark Austin Holmes Matt “How Intelligent People lose Credibility- and How They Can Get It Back”

  2. What is Character? • http://youtu.be/v-LqkH37mKc

  3. What to Avoid in Order to Have Good Character

  4. The Best Ways to Listen • Is it better to have your mouth open or closed? • What is more important? Crossing your arms or a friendly face?

  5. What to Avoid When Listening • Putting your feet up on your desk. • The continual head nod. • Not nodding at all. • Looking behind the speaker. • Tapping your fingers on a table top. • Rocking back and forth in your chair. • Checking your messages on your phone.

  6. The Way You Should Argue • On balance (restate your main point) • Avoid sounding arrogant or condescending • Use a two sided message

  7. Your Word Choice and Language Choice When Speaking • People develop social norms about language in a given situation. The Two Aspects of Language Choice: • Opinionated language • Language Intensity -Qualifiers -Metaphors

  8. The Tone of Your Voice • Avoid a very slow delivery. Speaking too slowly leaves the impression, intended or unintended, that you believe that if you don’t slow down, the listener won’t “get it.” • Avoid overly pronounced delivery Example: “SSSir. Azzz I toldd you once before, we do nottt have a recordd of you making a reservation.” Reply: “Cannnnn You FindddddIttttttt”

  9. Tone Continued.. • Avoid being monotone. • ….And Polytone Example: ToDAAAAY I’m GOYing to SHHHHOW you our ReVIIISED plan. I’LL stat with the BUUUUDget and the show you the UUUUUUpdatedMIIIIIILEstone chart.

  10. QUIZ • What is Character? Why is character important? • What are three of the four tones while speaking we touched on? Explain each tone and why it is distracting. • The best way you should argue is by using a _________. • Having an _____________ is perceived as being “open to the speaker’s message”. • The two aspects of language include opinionated language and language ____________.

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