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Quality Systems – The bedrock of your quality efforts

This presentation highlights how implementing effective quality systems can help companies achieve their quality objectives. It covers requirements, strategies, team leadership, and publications, emphasizing the importance of ISO 9100 series.

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Quality Systems – The bedrock of your quality efforts

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  1. Quality Systems –The bedrock of your quality efforts Alan Daniels Montreal, Canada October 10, 2013 1

  2. Meeting Purpose How your quality systems program can be a key element to help you company achieve your quality objectives 2

  3. Presentation Outline Requirements Strategy Team Leadership Publications Standard Activity ISO Liaison 9100 Series Revision Plan 3

  4. IAQG Strategic Focus Improvement Strategy Relationship Growth Strategy • Requirements • People Capability • Product & Supply Chain Improvement • Performance • Civil Authorities - Production • Space • Defense • Maintenance, Repair & Overhaul • Trade Associations IAQG Operating Management System IAQG Other Party Management Team Integration Team 3 Axes Aligned to Address Challenges 4

  5. IAQG Requirements Team IAQG Leader: Alan DANIELS (Boeing) Mentor: Judy LASLEY(Rolls Royce) EAQG Leader: Judy LASLEY (Rolls Royce) AAQG Leader: Buddy CRESSIONNIE(Lockheed Martin) APAQG Leader: Tatsuya SHIRAI (Kawasaki Heavy Industry) • IAQG Document Representatives • 9100 : Alan Daniels (Boeing) • 9101 : Masahiro KAWAMOTO (MHI) • 9102 : Kevin WARD (Goodrich/UTC) • 9103 : Bernard LAURAS (Airbus) • 9104-1 : Mike ROBERTS (Boeing) • 9104-2 : Tim LEE (Boeing) • 9104-3 : Will TATE (Triumph) • 9107 : Ed BAYNE (Boeing) • 9110 : Agathe MOLL (Airbus) • 9114 : Ed BAYNE (Boeing) • 9115 : Raymond WRIGHT (Raytheon) • 9116 : Mike QUINN (Boeing) • IAQG Document Representatives • 9117 : Jan SOMMARBERG (Volvo) • 9120 : Dale GORDON (Aerojet) • 9131 : Claus MAYR (Airbus) • 9132 : Craig MANERS (Rolls Royce) • 9133 : Michael STOCK (Rolls Royce) • 9134 : Albrecht Feldsmann (Airbus) • 9136 : Bernard LAURAS (Airbus) • 9137 : Juan Ignacio MARTIN (Airbus Military) • 9138 : Dan FITZSIMMONS (Boeing) • 9139 : Jesse MANGUAL (Moog) • 9162 : Dale GORDON (Aerojet) 5

  6. Current / Future State Mapping • Current State • Independent releaseof standards • Most OEM’sdeploy 9100 • Limited supply chaineligible and required to deploy 9100 • Standards supported for deployment presentations • Few measuresin place • Strategic Focus • Project managefuture integrated standard releases • Collaboratewith Strategy Streams • IAQG 5 year strategy - Lead 90% certification • Ensure standards are current and relevant • Develop and maintain document supportmaterials andimprove communications • Engage in ISO activities and obtainliaison votingstatus • Develop future QMSconcepts and measures • Future State • Integrated releaseof future standards • All IAQGmember companies use the 9100 series • All eligible supply chainuse 9100 series • Standard support is easy to use • Measuresdrive improvements 6

  7. IAQGStandards 7

  8. Publications Numbering System • International Standards - 91xx • Are planned for harmonization across all 3 aerospace sectors and are recognized globally • Americas Standards - 90xx • Are published for use by AAQG, may become an 91XX standard at a later date • “AS” Standards - Americas • Published by Society of Automotive Engineers (SAE) • “EN” Standards - Europe • published in Europe by ASD-STAN • “JIS Q” or “SJAC” is the Japan / Asia Equivalent

  9. IAQG Document Relationships IAQG OWNERS Data Type DATA Oversight of Certification Scheme 9104-1 (organization) 9104-3 (auditors) 9104-2 (surveillance/certs) 9100 (General) 9101 Audit Process Certification Scheme QMS Standards Quality Management System ICOPCertification Scheme 9110 (Maintenance) REQUIREMENTSStrategy Stream 9120 (Distributors) Maintenance of stds issued by IAQG (IAQG 103) 9137 AQAP align. 9115 Software 91XX APQP/PPAP 9103 Key Char 9114 Direct ship 9131 N/C Doc 9138 Stat Prod Ac 9107 DDA 9133 Sup.Qual. 9162 Self Ver 9102 FAI 9132 Marking Supply Chain Management Handbook (SCMH) Product & Supply ChainStrategy Stream 1 2 3 4 5 6 7 8 9 10 11 Sales & Scheduling Requirement Flow down Design & Developm’t Sourcing selection Plant, skills & planning Order Mgt & logistics Manufact. & Inspection Supplier Mgt. Control of N/C mat’l C/A & P/A Customer Support Business Processes Best practices People CapabilityStrategy Stream People Capability documents (PCAP001) & structure (skills matrix) 9

  10. The 9100 Drivers • Price estimates (millions) • F35 56-97 • 737 74-107 • 777 258-297 • A380 375 • Satellite 290-682 • Delta IV 254-300 • Why have 9100? • High risk products • High cost products

  11. Need for 9100 Series Law of Gravity What else drives the need for 9100? • Tightly controlled industry requirements • Statutory • Regulatory • Customer • Safety is a must! • Quality is required! • Failure is not an option!

  12. ISO Partnership What is the partnership between 9100 and ISO 9001? • Goal is for 90% of the supply chain to be 9100 certified • It is recognized that lower tier suppliers do not always need the rigor of 9100 • Certification to 9100 can be as a dual certification with ISO 9001 • Having ISO 9001 as the baseline to 9100 helps keep QMS continuity across the AS&D supply chain

  13. Getting More from QMS How AS&D gets more out of its QMS? • Raise stakeholder input and participation to a higher level • Use a widely accepted and respectedbaseline standard • Address the questions many CEOs are asking of their QMS, “How to add value, reduce cost, improve quality time delivery”

  14. ISO 9001 versus 9100 9100 has ISO 9001:2008 embedded with added “requirements” that provide for: Additional focus on customer and applicable statutory and regulatory QMS requirements Special Requirements/Critical Items Project Management Risk Management Configuration Management Control of Work Transfers Design and Development V&V Testing and Documentation Increased Supplier Oversight and Monitoring Production Process Verification Production Process Change Control Production Equip, Tools and Software Programs Control Post-Delivery Support Blue Text Indicates additions to9100:2009 Requirements

  15. Standards Activity Summary 24 Standards (existing and in work) - 12 Active Projects • GOAL - Complete the development, ballot and publication process for the 12 active standard projects on schedule • 6 Review Standards in the ballot or publish phase (9101, 9102, 9104-2, 9114, 9116, 9136) • 3 DevelopmentStandards revisions in development (9100, 9104-3, 9107) • 4 New Projects New standards in development (9117, 9138, 9139, 91XX) • 4 Study Standards planning a revision (9110, 9120, 9115, 9137) • 3 Study Past due for reaffirmation – in work (9132, 9133, 9162) • 4 Sustain Sustain and maintain 15

  16. IAQG Standards – Ballot/Publish Standards in Review (active ballots) • 9101 “Quality Management Systems Audit Requirements for Aviation, Space, and Defense Organizations” • Nearing ballot process completion and will be going to publication • 9114 “Direct Ship Guidance for Aerospace Companies” • Affirmation ballot initiated • 9116 “Notification of Change” • Ballot results pending • 9104-2 “Requirements for Oversight of Aerospace Quality Management” • Ballot is in process, affirmation ballot launched in the AAQG • 9102 “Aerospace First Article Inspection Requirement” • Ballot has been initiated and the results are pending • 9136 “Root Cause Analysis and Problem Solving” • Closure date for the IAQG Sector ballot is January 2014 16

  17. IAQG Standards - Revisions IAQG standards in Development (revisions) • 9100 “Quality Management Systems - Requirements for Aviation, Space and Defense Organizations” • Comments reviewed and dispositions applied in Montreal • 9104-3 “Requirements for Aerospace AuditorCompetency and Training Courses” • The plan is for a draft to be ready for ballot early next year • 9107 “Direct Delivery Authorization Guidance for Aerospace Companies” • Revision is in work and will have additional focus after 9114 is complete – Project launch in Montreal 17

  18. IAQG Standards – New IAQG standards in Development (new) • 9117 “Delegated Product Release Verification (DPRV)” • Planned ballot draft for Montreal postponed to address a couple emergent issues that surfaced in their Montreal meeting • 9138 “Statistical Product Acceptance” • Standard number issued and regularly scheduled meetings are being held via WebEx/Telecon • 9139 “Bodies of Knowledge” • Ballot draft is getting near being ready and the goal is to publish in June 2014 • - 91XX “Advance Product Quality Planning” (APQP) / “Production Part Approval Process” (PPAP) • SWG and Council approved in Moscow - First team meeting held in September 18

  19. IAQG Standards – 5 Year Review IAQG standards in Study/ Past Due Review • 9132 “Data Matrix Quality Requirements for Parts Marking” • Noncompliant to review requirement – EAQG identified IDR and SDR – revision needs are being reviewed • 9133 “Qualification Procedure for Aerospace Standard Parts” • Noncompliant to review requirement - Working draft complete and SDRs are reviewing. • 9162 “Aerospace Operator Self-Verification Programs” • Noncompliant to review requirement – The IDR has completed the project plate, a revision has proposed in Moscow and team formation is in process 19

  20. IAQG Standards – Study IAQG standards in Study for Revision • 9110 “Quality Management Systems - Requirements for Aviation Maintenance Organizations” • Scope of revision being determined based on 9100 changes, IAQG direction and stakeholder feedback • 9120 “Quality Management Systems – Requirements for Aviation, Space and Defense Distributors” • Scope of revision being determined based on 9100 changes, IAQG direction and stakeholder feedback • 9115 “Quality Management Systems -Requirements for Aviation, Space and Defense Organizations -Deliverable Software” • Scope of revision being determined based on 9100 changes, IAQG direction and stakeholder feedback • 9137 “Guidance for the Application of AQAP 2110 within a 9100 Quality Management System” • Scope of revision being determined based on 9100 changes, IAQG direction and stakeholder feedback 20

  21. ISO 9001:2015 Revision Status 21

  22. ISO 9001:2015 Revision Status • Committee Draft (CD) released June 2013 • US TAG 176 voted no on CD due to amount of comments (over 1000) and overall immaturity • Vote results from all countries expected in early October • The ISO 9001:2015 Team is meeting in Portugal in early November to disposition all comments • We should have a new DIS by the IAQG Brussels meeting

  23. ISO 9001 Revision Timeline + Transition period for certification

  24. ISO High Level Structure (HLS) HLS & Sub-clauses 1.Scope 2.Normative references 3.Terms and definitions 4.Context of the organization Understanding the organization and its context Needs and requirements Scope Management System 5.Leadership General Management commitment Policy Roles, responsibility and authority 6. Planning Actions to address risks & opportunities Objectives and plans to achieve them New Clause Structure HLS & Sub-clauses 7. Support • Resources • Competence • Awareness • Communication • Documented information 8. Operation • Operational planning and control 9. Performance evaluation • Monitoring, measurement, analysis & evaluation • Internal audit • Management review 10. Improvement • Non conformity and corrective action • Continual Improvement 24

  25. 9100 Series2015 Revision Plan 25

  26. IAQG 9100 Series Team IAQG 9100 Series Team Alan Daniels Wayne Johnson 9100 IDR – Team Leader Boeing 9100 Scribe IAQG Buddy Cressionnie Masahiro Kawamoto Brigitte Clamens 9100 AAQG SDR Lockheed Martin 9100 APAQG SDR Mitsubishi Heavy Industries 9100 EAQG SDR Zodiac Chen Zhongyuan Roberto Ciaschi Jim Clifford 9100 APAQG Representative Aviation Industry Corporation (AVIC) 9100 EAQG Representative European Space Agency 9100 AAQG Representative United Technologies Corporation TBD Tatsuya Shirai Stuart Anthony 9100 AAQG Representative TBD 9100 APAQG Representative Kawasaki Heavy Industries 9100 EAQG Representative Rolls Royce Integration of Standards Masahiro Kawamoto Agathe Moll Dale Gordon Insert Picture Here 9101 IDR Mitsubishi Heavy Industries 9110 IDR Airbus 9120 IDR Aerojet Juan Ignacio Martin Ray Wright Insert Picture Here 9137 IDR Airbus Military 9115 IDR Raytheon 26

  27. 9100 Series Revision 9100 Series Revision High Level Plan • The 9100 is based on ISO 9001 and is thus affected by the ISO TC176 revision activity • Several other IAQG standards are based on the IAQG 9100 standard, and will require revision in parallel with the 9100 standard revision activity • The IAQG 9100-series standards are planned for project completion in early 2016 • Revision focus is to fix what is broken and be very cautious in adding any new requirements • Sound reasoning and the benefits are clear

  28. 9100 Series Revision 9100 Series Revision High Level Plan • The 9100 is based on ISO 9001 and is thus affected by the ISO TC176 revision activity • Several other IAQG standards are based on the IAQG 9100 standard, and will require revision in parallel with the 9100 standard revision activity • The IAQG 9100-series standards are planned for publication in 2016 28

  29. 9100 Revision Scope Scope of Revision – IAQG approved May 2012 • Documented in the 9100:2015 Design Specification Complete • Utilize Survey and Comments Template feedback Complete • Integrate schedules and publication dates for 9100 Series (9100, 9110, 9120, 9115, 9137) Complete • Incorporate ISO 9001:2015 Revision Text In work • Address Future Concepts from the SWG In work • Counterfeit parts • Safety Management System • IAQG Expanded Strategy • Fix what is broken and be cautious in the adoption of new requirements - the benefits must be clear to all stakeholders Beginning in 2014 29

  30. 9100 Series Revision 9100 Series The term “9100 Series standards” includes the following IAQG standards: • IAQG 9100 Quality Management Systems –Requirements for Aviation, Space and Defense Organizations - IAQG Series Baseline Standard • IAQG 9110 Quality Maintenance Systems – Requirements for Aviation Maintenance Organizations • IAQG 9115 Quality Management Systems - Requirements for Aviation, Space and Defense Organizations - Deliverable Software • IAQG 9120 Quality Management Systems – Requirements for Aviation, Space and Defense Distributors • IAQG 9137 Guidance for the Application of AQAP 2110 within a 9100 Quality Management System 30

  31. IAQG/Sector 9100 Team Structure Intl 9100 Team collects sector and stakeholder input and writes the revision IAQG 9100 Team Stakeholder Team Representatives Subset of Sector 9100 Team to represent Sector at Int’l Meetings AAQG 9100 Team EAQG 9100 Team APAQG 9100 Team AAQSC Sector 9100 Team EAQG Sector 9100 Team APAQG Sector 9100 Team Team meets at Sector Meetings to gather Sector inputs and develop Sector positions. Operation managed at Sector Level.

  32. AAQG 9100 Team • AAQG Leader - Buddy Cressionnie (Lockheed Martin) buddy.cressionnie@lmco.com • Team Members - Jim Clifford (UTC) james.clifford@pw.utc.com - Dale Gordon (Aerojet) dale.gordon@aerojet.com - Kevin Beard (NQA)kbeard@nqa-usa.com - Sydney Vianna(DNV) sidney.vianna@dnv.com - Anne Moore(Boeing) anne.m.moore2@boeing.com - Eric Jeffries (Bell/Textron)EKJefferies@bh.com - Gill Helsel (Bell/Textron)ghelsel@bh.com - Scott Monroe (Alcoa) Scott.Monroe@alcoa.com - Aaron Troschinetz(SAI)aaron.troschinetz@saiglobal.com - John Graham (PNAA) jagraham@fulcrumassociates.com - Brian Geer (Lockheed Martin) brian.geer@lmco.com - Robert Bodemuller (Ball Aerospace) rbodemul@ball.com - Dave Leeson(GD) Dave.Leeson@gdc4s.com - Helen Kiesel (Goodrich) Helen.Kiesel@goodrich.com

  33. EAQG 9100 Team • EAQG Leader • Brigitte Clamens (Zodiac) 27 - Members 9 - Countries Representatives of : • Organizations • Certification Bodies • 9100 series standards • Stakeholders Members working within the IAQG 9100 team 33

  34. APAQG 9100 Team • APAQG Leader - Masahiro KAWAMOTO (Japan,MHI) • Team Members -Tatsuya SHIRAI (Japan, KHI) • - Chen ZHONGYUAN (China, AVIC) • - Zhang HAIYUN (China, Boeing Tianjin Composite) • - Woochul JUN (Korea, Korean Air) • - Leng Koon LEE (Singapore, DSO) • - Masayuki KOGUSURI (Japan, IHI) • - Jumpei ONO (Japan, MHI) • Note: Each country of APAQG member companies • (China, Indonesia, Japan, Korea, Singapore, Taiwan) • will assign team members.

  35. 9100 SeriesStakeholder Feedback 35

  36. Stakeholders and Liaisons StakeholderIAQG Leader9100 Team Liaison • External • Certif Bodies /Aero Auditors Tim LEE Masahiro KAWAMOTO • 9100 Certified Organizations Brian BLOUNT Brian GEER • Airline and aviation operators Alain GROS Isabelle VOUGAZ • Distributors Dale GORDON Dale GORDON • Deliverable software orgs Raymond WRIGHT Raymond WRIGHT • Internal • IAQG & sector member companies Alan/Buddy/Brigitte/Masa 9100 Leader, Sector Leaders • IAQG Strategy Streams/Teams • Requirements Alan DANIELS Alan DANIELS • People Capability Jesse MANGUAL Stuart ANTHONY • Product & SC Improvement Bernard LAURAS Jim CLIFFORD • Performance Improvement Christian BUCK Buddy CRESSIONNIE • OPMT & Certification Bodies Tim LEE Masahiro KAWAMOTO • Integration Jim CLIFFORD Jim CLIFFORD • IAQG Relationship Growth • MRO orgs Alain GROS Agathe MOLL • Civil Aviation AuthoritiesEd BAYNE Alan DANIELS • Defense / NATO Mike HAYWARD Juan Ignacio MARTIN • Space Roberto CIASCHI Roberto CIASCHI • Trade Associations (EAQG) Alain BONNARD Brigitte CLAMENS 36

  37. Determine Methods to Request Stakeholder Input StakeholderContactMethodData Collection Tool • External • Certification Bodies/Aerospace Auditors Email Leader 9100 Revision Survey • 9100 Certified Organizations Email Leader 9100 Revision Survey • Airline and aviation operators Email Leaders 9100 Revision Survey • Distributors Email Leader 9100 Revision Survey • Deliverable software organizations Email Leader 9100 Revision Survey • Internal • IAQG & sector member companies Email Leaders Comments template • IAQG Strategy Streams/Teams • Requirements Email, Presentation Comments template • People Capability Email, Presentation Comments template • Product & SC Improvement Email, Presentation Comments template • Performance Improvement Email, Presentation Comments template • OPMT & Certification Bodies Email, Presentation Comments template • Integration Email Leader Comments template • IAQG Relationship Growth • Maintenance, repair, and overhaul Email Leader Comments template • Authorities Email Leader Comments template • Defense / NATO Email Leader Comments template • Space Email Leader Comments template • Trade Associations Email Leader Comments template 37

  38. Data Mining: 559Responses Web Survey Demographics 84 Responses that include non-ASD activities 38

  39. Data Mining: 559Responses Web Survey Responses 91% rated 9100 series certification to be valuable in the management of their organization. 80% viewed receiving ISO 9001 certification was valuable as part of 9100 series certification. 39

  40. Data Mining: 559Responses Web Survey Responses Over 74% of respondents believe that 9100 series requirements has benefits that outweigh the costs. Need to better communicate deployment support materials. 49% of those that knew of materials found them helpful. 40

  41. Data Mining Input Summary • AAQG 67 • APAQG 31 • EAQG 89 (out of 175) • CAAs 21 • Defense 1 • LinkedIn (users group) 12 • MRO (9110 IDR) 14 • PSCI Stream 6 • Space Forum (IAQG/AAQG) 18 (out of 29) • Trade Organizations 2 • Web Survey (Question 10) 96 357 Comments (454 Total) 41

  42. New Activity 9100 Series Team Meeting Results • Reviewed 9100 Structure Draft (SD) • Initial disposition determined for 454 comments • Determined sub-team activities needed • Updated 9100 schedule and integrated schedule • Developed a plan for the writing team 42

  43. 9100 Sub-teams • Product Safety (Includes Human Factors) (SD) Agathe Moll • Risk Roberto Ciaschi • Preventive Action (use SD) Roberto Ciaschi • Counterfeit Parts (9100) Dale Gordon • Configuration Management (9100) Dale Gordon • Product Realization Planning (9100) Jim Clifford • Post-Delivery Support (SD) Isabelle Vougaz • Necessity for Design Sub-Team to be determined based on design content in DIS • 9100 Team focals listed - each sector to have a representative • Due date February 14, 2014 to sectors teams can assess prior to IAQG Brussels 43

  44. 9100 Series RevisionMaster Schedule 2015 2017 2012 2013 2014 2016 TBD04/2015 TBD 10/2015 TBD04/2017 TBD 10/2017 Brussels04/2014 TBD 10/2014 TBD04/2016 TBD 10/2016 San Antonio 05/2012 Nagoya 10/2012 Moscow05/2013 Montreal10/2013 ENDTBD 9100 revision Begin Writing Structure Draft Coordination Draft Working Draft Transition Period Ready for Publication BallotDraft START Plan & Stakeholders feedback • Internal Dependencies • Standards & Training as needed for publication • Required for 9100 publication • 9100 Transition Plan • 9101 Update (as required) • 9100 Training (as required) • External dependencies • ISO 9001 publications • CD May 2013 – Begin struct. draft • DIS : Feb. 2014 – Begin writing 9100 • FDIS : Feb. 2015 - Begin Coord. Draft • Publish : Sept. 2015 – Prep. Ballot 9101 Audit – Revisions (as needed) 9104-1, -2, -3 – Revisions (as needed) 9110, 9120, 9115, 9137 Required for publication Series Revisions Training Decision Development (OPMT) Recommended Schedule to satisfy need date Required for publication Auditors training (as needed) For more information, see detailed schedule Companies certified to revised standards Preparing Ballots reviews and comments Publications 44

  45. Questions Thank you! 45

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