Traffic and Traveller Information in Queensland

1. Traffic and Traveller Information in Queensland Joanna Robinson Director (Traffic Systems and Road Use)

2. Traveller Information Traffic and travel information service: Website – 131940.qld.gov.au Phone number – 131940 Provides information on: Incidents Road closures Load limits Roadworks Special Events Provides images from over 150 web cameras

3. History 131940 phone number: Established 1999 Road closure information for Pacific Motorway (Brisbane to Gold Coast) 131940 website: Established 2004 Road closure information for Indy Carnival (Gold Coast) Started as urban congestion service South-East Queensland

4. Queensland Floods Three years of significant wet weather events: 2010/11 2012 2013

5. 2010/11 Wet Weather Events Floods hit central and southern Queensland 38 people died 78% of Queensland declared disaster zone Over 2.5 million people affected 29,000 homes and businesses suffered Estimated cost of flooding events alone in excess of $2.38 billion

6. 2010/11 Wet Weather Events Video of flooding

7. 2012 Wet Weather Events Over three to four months floods hit: St George Mitchell Roma Charleville

8. Cyclone Oswald hit late January Wide Bay Burnett area severely affected 2013 Wet Weather Events

11. Flood Inquiry Recommendations Continue to improve accuracy and timeliness of road condition information Identify and include local road names Coordinate road condition reporting procedures with NSW Implement other measures to inform of road conditions ahead

12. Enhancements 131940 website 2011 Improved website responsiveness Scalability and redundancy Reporting and analysis Inclusion of local names Development of mobile site Development of Twitter accounts

13. Enhancements 131940 website 2012 Improved road closure publishing times Cross border linkages Introduction of Enterprise Business Intelligence tool 2013: Inclusion of local government information New website navigation and design Cross border information Improved security for content management system

14. Enhancements 131940 phone service 2011 New cloud based phone service State-wide Traffic Management Centre provides 24/7 capability to answer calls 2012 Text to voice capability Revised menu structure 2013 Jointly branded service between department and RACQ

15. Recent Developments 131940 website Traffic congestion website 9 months of year Disaster management website 3 months of year

16. Recent Enhancements New landing page New emergency alert option New mobile site design

17. Live Demonstration www.131940.qld.gov.au

18. Going Forward Strategic review of system: Revised vision and purpose Extensive usability study Business model for development and operation One site for all devices

19. Other Measures Road closure signing and legislative changes (advisory & regulatory signing) Road Condition Information Sign Strategy Use of CCTV and flood monitoring devices

20. Key Messages Adaptability Agile environment Customer focus Timing is everything Accuracy and timeliness of information Consistency