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Business Actors

Business Actors. A business actor candidate is any individual, group, organization, company, or machine that interacts with the business.

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Business Actors

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  1. Business Actors A business actor candidate is any individual, group, organization, company, or machine that interacts with the business • Name each business actor in such a way that its name denotes its role in the business. Define each business actor by writing a brief description, including its responsibility and why it interacts with the business. • Any person or organization that is interested in making purchases from the business. This actor interacts with the business in order to fulfill a want or need that this business can provide Customer • A parcel service such as UPS or FedEx is responsible for delivering goods from a warehouse or factory to the business. This actor is necessary to keep the business stocked and allow for normal operation. Parcel Service • Provides payment authorization services for the business. It allows customers to purchase expensive items without paying the total cost in cash. Credit Institution(s) • In charge of development, implementation, and maintenance of the businesses new e-Commerce venture. The IT Consulting firm will develop an e-Store to allow transactions to occur over the internet. IT Consulting Firm • Branch of the company in charge of providing financing options for customers. Financing options are similar to credit services and may include collaboration with credit institutions. Financing Dept. • Group in charge of presenting new ideas for drawing customers to make purchases. Examples of ideas include discount sales and coupons. Marketing Dept. • Any individual or group with the company at a high level who can provide authorization for decisions that affect the rest of the organization. Executive

  2. Business Use Cases Get Product Support <<includes>> Exchange Products Configure Product Return Products Parcel Service <<extends>> On-location Delivery Stock Delivery <<includes>> Locate Products <<extends>> Special Order <<includes>> Customer <<includes>> Special Stock Delivery <<includes>> Purchase Products Credit Purchase <<includes>> <<includes>> Gift Card Purchase Discount Purchase Credit Institution(s) Apply for Financing Issue Promotion <<includes>> Marketing Approval Marketing Dept. Issue Coupon Make Finance Payments <<includes>> Executive Financing Dept.

  3. Activity Diagrams • An activity diagram in the use-case model can be used to capture the activities and actions performed in a use case. • It is essentially a flow chart, showing flow of control from one activity or action to another.

  4. Get Product Support Customer Customer Service Representative Describe Product Symptoms [product not present] Consult Knowledge Base [product is present] Examine Product Consult Knowledge Base Assess Possibilities [no solution] [alternative solution desired] [problem fixed] [repairable] [not repairable/ In warranty] Make Decision Offer Repair [return policy effective] Offer Exchange Offer Refund [solution accepted] Request that product Be brought in

  5. Return Item Customer Sales Associate Present Item to Return Determine Reason for Return [does not want product] Ask For Receipt [defective product] [no receipt] Look Up Receipt Offer Repair Or Exchange [has receipt] [record found] [no record found] Enter Receipt Information Make Decision [returnable] Return Payment In Original Form [refund desired] [beyond return policy] Offer Exchange Print Return Receipt [solution accepted]

  6. Exchange Item Customer Sales Associate Present Item to Exchange Calculate Exchange Value Present Items To Purchase Calculate Difference [no difference] Pay Difference [customer owes money] [owe customer money?] Issue Change Print Receipt Sign Merchant Copy

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