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The World’s Most Widely Installed Help Desk and Asset Management Solution. What’s New in Version 7. Presentation will begin shortly. The World’s Most Widely Installed Help Desk and Asset Management Solution. What’s New in Version 7. Presentation will begin in 4 minutes.

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  1. The World’s Most Widely Installed Help Desk and Asset Management Solution What’s New in Version 7 Presentation will begin shortly

  2. The World’s Most Widely Installed Help Desk and Asset Management Solution What’s New in Version 7 Presentation will begin in 4 minutes

  3. The World’s Most Widely Installed Help Desk and Asset Management Solution What’s New in Version 7 Presentation will begin in 3 minutes

  4. The World’s Most Widely Installed Help Desk and Asset Management Solution What’s New in Version 7 Presentation will begin in 2 minutes

  5. The World’s Most Widely Installed Help Desk and Asset Management Solution What’s New in Version 7 Presentation will begin in 1 minute

  6. We have a new name • Numara Software, Inc. • ITS (Formerly Blue Ocean) has been Sold by Intuit • We were bought for $177M by Intuit and sold for $200M • Our new owner is TA Associates from Boston (www.ta.com) • TA is a well respected private equity firm with $6B in assets • This will allow us to focus on “our” growth • Our focus is and will be on reliable and cost effective products and services for IT

  7. Our Background 1991 Blue Ocean Software founded 1998 #1 Help Desk with over 1 Million Audits 2002Reader’s ChoiceAward and User’s ChoiceAward 2005 W2KNews Target Award for “Best Help Desk Software” Today Over 45,000 customers worldwide Over 1 million technicians licensed Over 15 million workstations audited The World’s Most Widely Installed Help Desk and Asset Management Solution

  8. Services Core Product Offerings • Automate and control critical help desk • and asset management functions from • one integrated portal Package, distribute and install software to laptops desktops and servers anywhere across the network Automatically scan and deploy Windows® security patches to multiple workstations from one console Proactively monitor network health, availability and performance Includes Professional Consulting, Training & Technical Support

  9. Numara Track-It! • Latest release - Track-It! 7 New advanced features for the upper end of the SMB market • Software license management • Automated asset discovery • Inventory of PC, MAC and non-PC assets • New installation and configuration wizards • Add On Modules include: • Track-It! Remote • Track-It! Mac Audit • Track-It! KnowledgeBase • Track-It! LDAP Directory Importer • Track-It! for Oracle® • Track-It! Self Service Plus • 3 Editions • Enterprise • Professional • Standard

  10. Plug Ins • Event Editor • Automate recurring Work Orders of any kind • Preventative Maintenance Scheduler • Work Flow Engine • Change Request Authorization for Change Management • End User request for Moves, Adds or Changes (ie: request new employee) via Self Service • Purchase Request Approvals

  11. Numara Track-It! Evolution Track-It! V7 Auto Discovery Software License Mgmt Much Easier Setup Central management console Track-It! V6.5 Time Zones Trend Reports MSDE replaces MS Access Track-It! V6.0 Flexible Scalable Easy to Use Track- It! V5.0 Enhanced UI Add-on: Self Service Plus SW Distribution Mac Audit Track- It! V4.1 International Localized Add-On: Web console Self Service Track-It! V4.0 Introduction of Enterprise SQL Server V3.0 32-bit V2.0 Win95 V1.0 DOS 1991 1995 1997 2000 2001 2002 2003 2004 2005

  12. What’s new in Track-It! 7 • Numara Track-It! 7 is shipping • Simplified Wizard Installation • Everything is installed and configured, including TIMonitor • All configuration options are now in one place • TIMonitor, User Synch and PW Reset are in the main UI • New Multimedia Help • Pulls directly from www.numarasoftware.com for dynamic updates of online help and to track customer queries • Supports MS SQL 2005

  13. What’s new in Track-It! 7 • Auto-Discovery • Finds all assets on your network, not just PCs • Not to be confused with Audit • Uses IP, SNMP and Browse Technologies • Finds all Workstations types (Windows, MAC, Linux, etc) • Also finds Routers, Switches, Network Printers and more • Managing Assets • Workstations now called Assets • Integrates discovered assets into the Inventory Module • Adds an Asset Type Code for better grouping of assets • Can promote a Tracked Item to an Asset for visibility

  14. What’s new in Track-It! 7 • Windows Audit • Ability to push the agent (formerly workstation manager) • One touch audit capability (push, audit and merge results) • MAC Audit • Totally re-written • One Button Install • Supports IP (instead of Appletalk) on MAC OS 10.2 • Supports On Demand Auditing • Supports Road Warriors • Password Reset • Improved Performance • Now Included with Enterprise Self Service & SS Plus

  15. What’s new in Track-It! 7 • Software License Management - Enterprise Only • Group multiple licenses for tracking purposes • Link purchase information to licensed application • Track deployed software vs purchased software • Automatic WO notification when out of compliance • Automatic notification before expiration • Manage workstations authorized for licensed software • Quickly determine unauthorized use • Pre-defined reports

  16. Also Included • Professional • User Synch • Spell Checking • Tech views increased from 10 to 15 • 50 named end users of Self Service • Enterprise • Software License Management • Password Reset with Self Service and SS Plus • Tech views increased from 20 to 30

  17. Numara Track-It! 7 Demonstration Call 800-557-0381 or visit www.numarasoftware.com The World’s Most Widely Installed Help Desk and Asset Management Solution

  18. How to get your Upgrade If you are on Maintenance, all upgrades are free!! • You should have received a letter with details on how to download. If you are not on Maintenance, contact your Technical Account Executive at 800-557-0381.

  19. Training • Variety of Topics • Numara Track-It! 7 Specialist (CTS) • Numara Track-It! 7 Administrator (CTA) • Version 7 UPGRADE – NEW! • Crystal 9 • Variety of Offerings • Tampa, FL Training Facility - Numara Headquarters • Regional Training – in a city near you • Online Web Training • Check out Training on our website: www.numarasoftware/support

  20. Your Opinion Counts • Submit your Requests • Built into Numara Track-It! under Help/About • Rank Enhancements • Not just yours, but see what has been submitted by others and identify what is important to you • Must be on maintenance to access this feature • At your fingertips • www.numarasoftware.com

  21. Community Forums

  22. Question & Answer Session Call 800-557-0381 or visit www.numarasoftware.com The World’s Most Widely Installed Help Desk and Asset Management Solution

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