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Step Up

Step Up. Helping individuals to progress in their career. Springboard. Promoting Hospitality, Catering, Leisure and Tourism sectors Connecting businesses with students and job seekers Hospitality is the 4 th largest employer - that's 3 million people or 10% of the workforce

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Step Up

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  1. Step Up Helping individuals to progress in their career

  2. Springboard • Promoting Hospitality, Catering, Leisure and Tourism sectors • Connecting businesses with students and job seekers • Hospitality is the 4th largest employer - that's 3 million people or 10% of the workforce • According to People 1st, 993,000 new staff will be needed by 2022

  3. Business partners Work with various businesses across the industry: Hotels Restaurants Food Service Management companies Private members bars Pubs

  4. Premier Inn • Interested in referring staff for Step up • Line managers involved in initial 1-2-1 sessions • Approved time off work for group workshops • Keep in regular contact re candidate updates • Understood the benefits

  5. Benefits of Programme • Improvement in staff retention • Increase in levels of confidence and motivation • Working with external personnel can increase chances of staff mentioning barriers • These barriers can be looked at and usually resolved

  6. Programme successes • Improved confidence across current cohort of 8 • Cornelia - Step Up = a great way to improve your skills in customer service  • Priyanka - My experience so far with the Step up programme has been amazing. Every session is filled with activities which has helped me feel more knowledgeable and motivated! 

  7. Programme successes • 3 promotions into middle management • Ashley is really grateful he was part of the program and very proud of his development. I would like to thank you for everything you did for Ashley. I believe it is one of the best examples of what everybody could achieve with commitment and the right guidance. Maria Mavromati, Assistant Operations Manager, Premier Inn London Wandsworth

  8. Contact: Margaret Raichura margaretr@springboarduk.org.uk 07805 226 576

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