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Rick Beaudry Co-Founder B Virtual Inc. Michelle Sherbino International Exam Strategy Loyalist College. Best Practices Partnership in Online Exam Process. Agenda. Introduction What’s Driving Online Proctoring? The Loyalist & Humber Story Online Proctoring Defined Best Practices
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Rick Beaudry Co-Founder B Virtual Inc Michelle Sherbino International Exam Strategy Loyalist College Best PracticesPartnership in Online Exam Process
Agenda • Introduction • What’s Driving Online Proctoring? • The Loyalist & Humber Story • Online Proctoring Defined • Best Practices • Q&A
True or False The Largest Growth in Education Globally will be online
61% of students have taken at least one course online
The next big killer application for the internet is going to be education. Education over the internet is going to be so big it is going to make e-mail look like a rounding error. John Chambers of Cisco Systems
True or False Universities &Colleges are now competing without borders
True or False How Students choose to “Learn” is changing rapidly
The Gen Y Factor • Optimum use of technology • The focus is “ME” - MY time, MY schedule, MY location • Learner flexibility – Travel and Learn
~ Clayton M. Christensen • Self Study online is increasing • Customized Learner Choices on the rise • Online learning will account for 50% of the “seat miles” by 2018
True or False Testing delivery will continue to transform and innovate for the distance learner
The ‘Business’ • The race for more distance learners • A Student-Centric Approach for all Learners • Immediate results • 24 x 7 scheduling • Anywhere Anytime • Reduced Costs? • Admin, Facilities, Postage
Testing Centre Paper exam Onsite proctor Testing Centre Online exam Onsite proctor Virtual Testing Online exam Online proctor
Michelle Sherbino International Exam Strategy Loyalist College
Loyalist College International Blended Model • Onsite Proctors w/ Paper-based Exams • Onsite Proctors w/ Online Exam • 100% Remote Online Proctors
Humber College Blended Testing Model • 60,000 Students • Testing Centre Paper & Proctor • Testing Centre Online w/Proctor • 100% Remote Online Exam w/Proctor • Premium Option for various programs • Premium Student Service = $25
True or False Processes for Proctoring Online / Remote should be different?
Online Proctoring Defined? • Real People – certified • Process – industry standard • Technology – monitoring • Test Authoring Agnostic
Most Important? • Student Experience? • Schedule, Interaction, Ease, BRAND • Validity of Results? • Authentication, Integrity, Content Protection
Selected, Trained,Monitored • Screened for job skills • Trained in detecting aberrant behavior online • Technically skilled to eliminate online cheating or exam fraud • Customer Service focused for seamless student exam experience
Scheduling • Seamless scheduling – Web Portal • Group scheduling in time blocks • Centralized “Phone In” scheduling
“”X” Point Inspection” plan for guiding students through online exam process • Shift exam initiation responsibility to proctor quickly
Higher Education Opportunity Act (HEOA) “…The Conferees do not intend that institutions use or rely on any technology that interferes with the privacy of the student and expect that students' privacy will be protected with whichever method the institutions choose to utilize."
Integrated Online Processes • Communication channels during the exam • Consistency in auditing processes during exams • Transition of content to institution
Online Proctoring Technology • Brand Promise - Perception is reality • Seamless appointment scheduling & access to exams • Technology should increase the integrity of the online examination and proctoring solution, not become a barrier to it
Remote Monitoring • Take Control Early • “Pinning” • Audio, video, live chat and phone • Computer Scanning • Controlled credentialing
Audit Trail • Capture, log and store • Video, Audio, System Activity
Aberrant Behavior • http://www.mindmuzedemo.com/studentdisconnectreconnect/studentdisconnectreconnect.swf • http://www.mindmuzedemo.com/speaking/speaking.swf • http://www.mindmuzedemo.com/remoteconnection/remoteconnection.swf • http://www.mindmuzedemo.com/openingdocument/openingdocument.swf • http://www.mindmuzedemo.com/alternativemonitor/alternativemonitor.swf
You Charge / We ChargeCan provide e-commerce payments for students
True or False Testing will continue to transform for the distance learner
Student Experience YOUR BRAND Validity of Results
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