Unaprijeđenje i nadzor poslovnih procesa IBM alatima

1. Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima Naslov predavanja

2. Unaprijeđenje i nadzor poslovnih procesa IBM alatima Marijan Jurinjak WebSphere Software Sales Representative Software Group, IBM Croatia 16.09.2010. Unaprijeđenje i nadzor poslovnih procesa IBM alatima

3. Agenda • Why do we need agility? • How to achieve it • BPM offerings from IBM • Product overview • Why IBM? Unaprijeđenje i nadzor poslovnih procesa IBM alatima

4. We are living in a new landscape Smarter Planet instrumented interconnected intelligent people companies, institutions, industries man-made systems nature’s systems Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima 4

5. The challenge of accelerating market shifts • Rising consumer expectations compel improvements in speed and personalization • Rapid swings in economic and commodity markets highlight lack of adaptability • Lower barriers to entry in a digital, flat world, enable fast and easy access by new competitors How do businesses build agility to Adapt and Respond Dynamically? Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

6. Business leaders know that the agility to succeed today 70% 64% of high-growth CIOs actively integrate business & IT to drive innovation of CIOs say business process management is a top priority is driven by dynamic business processes Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima Source: IBM CIO Study, 2009

7. Agility boosts financial performance Higher Revenue Growth Greater Returns • Agile businesses that actively converge business and technology have • 7% higher earnings per share growth • 45% higher ROI • than their industry peers Source: 2009 Convergence Index, BTM Institute Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

8. Dynamic business processes are… Explicit:Processes are documented, understood, and agreed upon Visible:Process performance is available in real-time, measurable, and actionable Interconnected:Processes are network-aware and well-connected to the right services at the right time Easily Changed:Process tasks, activities, and end-points are flexible and quickly adjusted Driven by the Business:Process management is contextual, governed, and extended to all stakeholders Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

9. BPM empowers business and IT to embrace changeand continuously optimize key business processes Deploy, Execute, and Change Monitor, Analyze, Predict and Act Model and Simulate Governance and Compliance Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

10. Organizations address critical business needs with BPM Dynamic Business Processesend-to-end BPM lifecycle capabilities to empower the business toadapt & respond dynamically to change Process Automationtoincrease operating Discover & Designby collaborating to capture, model, and efficiencyand optimize costsby streamlining business processes. analyze key processes tolink strategy to process execution. Transform Insight into Action by monitoring and analyzing business processes and events foreffective decisions. Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

11. Three foundational BPM offerings from IBM Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

12. Key Components of the IBM BPM Suite BPM powered by Smart SOA™ Enables Smart Work ILOG WebSphere Business Events WebSphere Business Monitor WebSphere Process Server WebSphere Business Services Fabric WebSphere Business Modeler WebSphere Dynamic Process Edition WSRR & RAM Work smarter, empower people, optimize business processes Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima 12

13. Business Users IT Leader Business Leader IT Developer Process Owner Business Analyst IT Architect Manage dynamic processes in a unified environment Get started quickly with out of the box templates Collaborate, take action proactively Empower Users Business IT Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

14. Business-level process modeling rapidly converts business user expertise into action Graphical Process Modeling Visio PowerPoint* Excel ARIS Others… Embrace common business user tools Import content into formal process models you can simulate and rapidly deploy Easier collaboration with IT, fewer misunderstandings Aligned IT and Business Result in DOUBLE the productivity gains of isolated efforts Source: London School of Economics – McKinsey survey and analysis of 100 companies in France, Germany, UK and US Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

15. Speed process design and deployment with interactive process design • Quickly define, test, and deploy complete BPM solutions • Minimal IT involvement • Playback and test exactly how the process will run • Iterate quickly on different process designs Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

16. Achieve end-to-end process visibility Consolidated and delivered into role-based dashboards External Information Information affecting business performance Collaboration Share metrics and models with teams to resolve situations Business Alerts Notification of situations that require response Reports & Analyses Understanding trends by combining real-time performance and historical information Process Metrics Key Performance Indicators for business units Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

17. Additional knowledge and insights are contained in business events all around us What is a Business Event? An action that has occurred, or the absence of it occurring, which has relevance to the business Large companies can experience up to 800 Billion business events daily Nearly 4 Trillion RFID events are emitted each day Over 190 Billion emails are sent daily Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

18. Business Context Third consecutive period without signal Event No meter signal Business Context 3rd late delivery from third party logistics supplier in the last week Business events in the right business context enable proactive management Action: Offer loyalty program membership before customer leaves the store Business Context 2nd purchase in a week and total purchases this year > $1000 Event POS purchase Action: Trigger automated troubleshooting process Action:Prioritize delivery to installation site and initiate follow-up process with supplier Event Parts assembly received Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

19. Automating workflow increases productivity and optimizes people • Automatically route tasks to the right person • Empower users with comprehensive task management tools • Streamline workflow and automate escalations & exception handling Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

20. Enhance BPM agility with business rules management • Rapidly deploy changes across processes • Re-use decision assets • Maximize automation • Improve decision governance • Extend rule authoring to business users User Tools Rule Repository Transparent Decision Service Execution Server Orchestrated Processes Automated Business Decisions Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

21. Robust governance ensures compliance across your automated processes • Associate policies with processes and shared IT services • Automatically records-enable a case folder • Implement Policy changes quickly Reduce risk of non-compliance with policies and regulations Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

22. Reuse drives dynamic processes and maximizes existing investments Legacy Systems • Dynamically adjust processes leveraging shared services and intelligent service policies • Organize and manage services in a trusted data source • Easily find the right services and information Packaged Apps Rules Human Tasks Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

23. Accelerate your BPM success with industry contentStart quickly, deploy faster, and reduce costs and risk Supply chain Retail Healthcare Government Industrial PLM Banking Telecom Insurance • Speed deployment with pre-built industry assets, and new Industry Solution Scenarios • Reduce risk, increase consistency and reuse across departments with industry-standards based assets Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

24. Leverage a partner with deep process and industry expertise • Transform your business to increase agility with service offerings using industry best practices and measures • Speed the development and deployment of market leading BPM solutions IBM Knows Your Business Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

25. BPM from IBM delivers unrivaled customer value #1in BPMS market share Over5000BPM customers and growing • Market leading products • Deep industry knowledge and pre-built assets • Largest partner ecosystem • Global reach and scale Source: BPM market share source: Gartner Market Share, CY2008, May 2009 Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima 25

26. Questions? Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

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