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South Africa's 10 Most Influential CIOs to Watch

Meet Helen Constantinides, the Chief Information Officer at AVBOB Mutual Assurance Society South Africa, whose journey embodies the essence of adaptability, perseverance, and a relentless pursuit of excellence.<br>

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South Africa's 10 Most Influential CIOs to Watch

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  1. Vol: 02 Issue: 04 2024

  2. The CIO is no longer just a TECHNOLOGIST . They are a strategic BUSINESS LEADER , driving digital transformation and INNOVATION .

  3. www.thecioworld.com

  4. Editor’s H Note aving a plan is about creating the future. This important idea captures the core of thinking ahead and making plans in today's ever-growing world. In a world that is always changing and can be confusing, being able to imagine and shape what's to come “Strategy is about is what sets successful companies and leaders apart. shaping the future.” Being a strategist and leaders in the field, CIOs have quietly led the sector of technology, ensuring smooth operations behind the scenes. However, in this era, their roles have - Max McKeown transcended mere maintenance. As organizations increasingly rely on technology to drive innovation and gain competitive advantage, CIOs have emerged as pivotal figures in shaping the future trajectory of their companies. CIOs are no longer entirely responsible for IT infrastructure management and technical problem-solving. Today, they are strategic decision-makers who influence business strategies and drive digital transformation programs. CIOs, with a

  5. distinctive blend of technical expertise and commercial competence, have the vision to see how emerging technologies may be used to meet corporate goals. In our latest edition of The CIO World, we present South Africa's 10 Most Influential CIOs to Watch, highlighting the CIOs who serve an integral part in establishing the path toward resilience and long-term viability by directing initiatives to fortify digital defenses, leverage data analytics for actionable insights, and promote an innovative culture that propels the organization forward. Have a great read ahead! - Alaya Brown Managing Editor

  6. Editor-in-Chief Chidiebere Moses Sam Carter Deputy Editor Alaya Brown Managing Editor Maria Evans Assistant Editor Visualizer Chris Carter Millie Simon Art & Design Head Judy Smith Art & Design Assitant Phoebe Jacob Business Development Manager Aisha, Olivia Business Development Executives David Walker Technical Head Mia Rodricks Assitant Technical Head Helena Smith Digital Marketing Manager Eric Smith Research Analyst Richard Martinez Circulation Manager Follow us on www.facebook.com/thecioworld www.twitter.com/thecioworld We are also available on RNI No.: MAHENG/2018/75953 Copyright © 2024 The CIO World, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from The CIO World. Reprint rights remain solely with The CIO World.

  7. Company Featuring Descrip?on Andriij Beer is the Chief Informa?on Officer at Ocean Andriij Beer Ocean Basket Holdings Basket Holdings, bringing strategic IT leadership to drive innova?on and digital transforma?on in the dynamic world ww.oceanbasket.com CIO of seafood dining. Anton Eser, the Chief Investment Officer at 10X Investments since 2021, leads strategic growth in investment capabili?es 10X Investments Anton Eser and client outreach. Specializing in long-term mul?-asset www.10x.co.za CIO inves?ng, we offer systema?c exposure to global markets through low-cost ETFs and Uts. AVBOB Mutual Helen, a skilled technologist, possesses the ability to Helen Constan?nides Assurance Society conceptualize, create, and implement solu?ons with the Chief Informa?on Officer South Africa poten?al to transform the way people live, work, and connect. www.avbob.co.za Ivan Zaltsman, a seasoned professional, serves as the Chief Informa?on Officer at World Sports Be?ng, leveraging Ivan Zaltsman World Sports Be?ng www.worldsportsbe?ng.co.za exper?se in technology to drive innova?on and excellence in CIO the sports be?ng industry. With over two decades of experience, including a decade as a management consultant in diverse sectors and other leading Mahomed Shaik Blue Label Telecoms www.bluelabeltelecoms.co.za industry ini?a?ves, Mahomed brings a wealth of exper?se to CTIO the table. Mhloma's journey began with her tenure as an ICT Service Nomazwi Mhloma eThekwini Municipality Delivery Manager at Transnet, where she honed her skills in Deputy Chief IT service management. Her subsequent role as an ICT www.durban.gov.za Informa?on Officer (CIO) Campus Manager at the University of Johannesburg. Renier Lewis serves as the Chief Informa?on Officer at TTS - TTS - Top Talent Renier Lewis Top Talent Solu?ons, driving innova?on and technology Solu?ons CIO strategies to enhance organiza?onal success and efficiency. www.?s-talent.com Appointed as the CIO of DRDGold in November 2020, Shalin DRDGOLD Limited brings a wealth of experience, including a decade as an IT Shalin Naidoo www.drdgold.com consultant and notable posi?ons at companies like Anglo Chief Informa?on Officer Pla?num and Arysta LifeScience. A highly skilled and experienced IT Execu?ve with 24 years of industry exper?se, adept at op?mizing IT departments in CIB Shoaib Nathie manufacturing, engineering, distribu?on, financial services, www.cib.co.za CIO and mobile telecommunica?ons sectors. Tebalo, hailing from Maseru, Lesotho, embarked on an The Johannesburg educa?onal journey that led to a BSc in Computer Science, Tebalo Tsoaeli Stock Exchange (JSE) an MBA from Rhodes University, and a fervent love for CIO www.jse.co.za technology.

  8. C T C O V E R S T O R Y 08 Helen Constantinides From Childhood Dreams to Technology Leadership

  9. T S P R O F I L E S 16 P R O F I L E 24 P R O F I L E MAHOMED SHAIK NOMAZWI MHLOMA Cultivating the Empowering Communities Resilience Essential for Through Digital Innovation Business Triumphs 32 P R O F I L E 36 P R O F I L E SHALIN NAIDOO TEBALO TSOAELI Driving Operational Crafting Technology Strategies Aligned with Excellence and Building Strategic Ambitions Strategic IT Functions A R T I C L E S 20 28 A R T I C L E A R T I C L E THE POWER OF SYNERGY HYPERAUTOMATION! IN ACTION! A Step-by-Step Guide to Structuring Business Building Intelligent and Technology Digital Workforces Teams for a Seamless Flow of Work

  10. Constantinides Helen FROM CHILDHOOD DREAMS TO TECHNOLOGY LEADERSHIP

  11. , , Our boundless ideas, unrelenting energy, and resolute dedication have the potential to usher in groundbreaking innovations and catalyze transformative shifts. It is our duty to seize these opportunities, to act boldly, and to leave an indelible mark imbued with a sense of respect. , , C O V E R S T O R Y

  12. South Africa's 10 Most Influen?al CIOs to Watch Embracing Change, Leading Innovation, and Shaping the Helen believes in breaking through barriers and adopting a Future of Business! solution-oriented mindset. She is a pioneer of innovative problem-solving approaches that not only solve immediate e live in a world where technological challenges but also set new standards for the industry. advancements occur at breakneck speed. From W artificial intelligence to blockchain, from Below are the highlights of the interview: biotechnology to space exploration, the digital revolution has touched every facet of our lives. Within this versatile Visionary: Technological Impact and Achievements environment, it's the leaders who harness these innovations and steer them toward meaningful impact that truly stand Helen, a skilled technologist, possesses the ability to out. conceptualize, create, and implement solutions with the potential to transform the way people live, work, and Meet Helen Constantinides, the Chief Information connect. Her endeavors in the technology sector, whether Officer at AVBOB Mutual Assurance Society South they involve pioneering software development, designing Africa, whose journey embodies the essence of user-friendly interfaces, or contributing to cutting-edge adaptability, perseverance, and a relentless pursuit of research, hold the promise of disrupting established norms excellence. and making a lasting impact on various businesses, industries, and society as a whole. As a child, Helen's dreams revolved around becoming a doctor or a lawyer, noble pursuits that promise to make a In her current role, she holds the esteemed position of Chief difference in people's lives. Little did she know that her Information Officer and Executive Member for the AVBOB path would take a different direction, leading her into the Mutual Assurance Society and the Group. Helen is proud to dynamic world of technology. But the seeds of her early have received prestigious honors, including being aspirations laid the foundation for her future endeavors. recognized as one of the '10 Best CIOs of 2022' and as a "Our childhood aspirations," she reflects, "Shape our finalist for the 'Visionary CIO' in both 2019 and 2020. In values and ambitions, guiding us even when our path addition to these achievements, she has had the privilege of diverges." serving as a member of the DASA DevOps Jury Panel in both 2022 and 2023, as well as contributing her expertise as Helen's career in technology wasn't just a choice; it was an a board member for Wired4women. embrace of adaptability and a thirst for new challenges. Technology, she believes, is the driving force behind Vision for Digital Transformation positive transformations in our world. It's a realm that demands continuous learning, positioning its practitioners As the Chief Information Officer (CIO), Helen considers at the forefront of innovation. Helen is not just an observer her role to be that of a visionary and catalyst for the future. of change; she is a catalyst for it. She is deeply committed to unlocking new achievements and opportunities for AVBOB. Her mission is to inspire and Venturing into the realm of technology has allowed her to influence her peers in the effective utilization of actively shape the future. As a CIO, her role is not confined Information Technology (IT) to create customer value, to overseeing IT infrastructure; it's about driving change foster growth, improve profit margins, and enhance within businesses and enhancing people's lives through shareholder wealth. Currently, AVBOB's most extensive technological advancements. She's not content with simply and strategically vital project is the comprehensive end-to- reacting to change; she's determined to be its architect. end application transformation and modernization initiative. This program represents the convergence of customer and The journey of a CIO in today's business landscape employee engagement and experience—digital demands more than just technical expertise. It calls for transformation. The IT and business units across the qualities like strength, persistence, courage, and unrelenting AVBOB Group are collaboratively working to revamp and focus. Helen Constantinides embodies these traits and automate processes and introduce modernized applications more. Her commitment to continual learning ensures that and technologies, all while managing changes and she stays ahead in a field where standing still means falling equipping the workforce with modern skills. behind.

  13. , , WE STAND AS A DRIVING FORCE PROPELLING CHANGE AND ADVANCEMENT WITHIN THE INSURANCE AND FINANCIAL INDUSTRY, OFFERING A FRESH PERSPECTIVE AND DELIVERING INVALUABLE CONTRIBUTIONS TO THIS EVER- EVOLVING SECTOR. , , Helen Constan?nides Chief Informa?on Officer AVBOB Mutual Assurance Society South Africa

  14. The digital transformation journey at AVBOB revolves Elevating Security and Efficiency around advancing a digital agenda of change that adds substantial value. The overarching goal of the IT Maintaining a delicate equilibrium between robust department is to establish a sustainable, inclusive, and cybersecurity measures and the seamless operation of IT service-oriented digital workplace for both customers and processes is a pivotal responsibility for AVBOB's Chief employees. The purpose is to drive innovative digital Information Officer (CIO). In response to the escalating solutions that unlock value and fortify business resilience. cyber threats, AVBOB consistently evaluates and enhances The integration of digital technology across all operations is the Group's cybersecurity defenses, reinforcing safeguards revolutionizing customer engagement, ensuring a consistent against potential breaches and cyberattacks. and accessible experience anytime, anywhere. The insurance industry operates within a highly regulated The ICT strategy serves as a strategic roadmap guiding framework. AVBOB's steadfast commitment to continuous AVBOB towards achieving its overarching objectives. action ensures the company's compliance with all relevant Currently, the AVBOB Group is actively pursuing various laws and industry standards governing information digital initiatives aimed at enhancing customer-centricity technology and data management. through self-service, automation, and intuitive data solutions. In today's highly competitive landscape, In the relentless pursuit of excellence, AVBOB remains delivering immediacy, personalization, and accessibility to vigilant in tracking the latest technological trends and customers is of utmost importance. identifying innovative solutions that enhance the efficiency of operations and elevate the experiences of valued Helen firmly believes that each leader encounters unique customers. This dedication is a daily imperative. challenges and opportunities while navigating their roles. By embracing a proactive and comprehensive approach to As they construct technological bridges within the organization, it is essential to embrace authenticity and cybersecurity, one that encompasses the triad of people, personal accountability while remaining steadfast in the processes, and technology, the CIO can effectively shield vision for progress along the digital transformation journey. data while preserving the efficiency and responsiveness of The bridges forged must be robust enough to facilitate IT operations to meet the ever-evolving needs of the candid discussions that drive meaningful change and business. The meticulous balancing act required to transformation in the realms of technology and business. prioritize these facets demands perpetual vigilance and a steadfast commitment to staying one step ahead of Shaping Tomorrow by Embracing Change emerging threats. The digital transformation program is viewed as highly Collaborative Digital Transformation significant. It has captured the attention of AVBOB's board and holds a prominent place in their strategic initiatives. Fostering collaboration is an imperative that guides This program represents a shift from the old to the new, AVBOB's daily endeavors. The evolving landscape of their where what was once never-ending now becomes a fresh business continually underscores the need for enhanced start. Its objective is to replace outdated systems with technological capabilities. Technology serves as the modern solutions, ultimately shaping AVBOB into a cornerstone of AVBOB's future, empowering them to company that meets present demands and prepares for the embark on an ongoing digital journey that significantly future. The progress made in AVBOB's digital impacts their service delivery to individuals across South transformation journey has been truly transformative. They Africa. have taken a leading role in this journey, fostering connections and deeply ingraining digital transformation At its core, the digital transformation program spanning the principles into their organizational culture. This entirety of the AVBOB Group is, fundamentally, an comprehensive approach includes automation, inclusion initiative. It aspires to seamlessly integrate digital modernization, seamless integration of data and technology into every facet of its operations, thereby applications, optimization of existing systems, and reshaping operational paradigms and enriching the value maintaining a high level of competitiveness in the ever- provided to members, consumers, and dedicated employees. evolving digital landscape.

  15. AVBOB's mission is to empower technology to align with the strategic imperatives of their business, bridging the gap between IT and overarching business objectives. The velocity of this transformation is intricately tied to their business strategy, foremost priorities, and designated timelines. While they remain acutely attuned to external influences such as customer trends, local market dynamics, and competitive forces, these factors serve to inform and, at times, challenge their timelines. Nevertheless, their unwavering commitment to safeguarding their reputation dictates that they prioritize doing things the right way for their customers, even if it necessitates additional time and diligence. Data-driven Approach AVBOB's use of data analytics and insights to enhance its services and provide more value to its customers is driven by a commitment to data-driven decision- making. In today's technology-driven world, data plays a crucial role in transforming industries and improving business performance. It recognizes the importance of harnessing the power of data to make informed decisions, optimize business operations, and personalize customer interactions and services. By leveraging data, it empowers its customers and members by providing them with valuable insights into its services and products. Technological innovation is a key focus for AVBOB, as it strives to equip its customers with the necessary tools to navigate the digital landscape. This includes offering self-service options and introducing customer-facing digital channels. These advancements are aimed at enhancing personalization, integrating data seamlessly, and delivering high-quality customer application services. AVBOB's commitment to its customers goes beyond just providing services. The company takes a holistic approach to customer lifetime value, ensuring enduring satisfaction and success. This commitment is evident in its ongoing investments in data analytics to gain deeper insights into customer preferences, behaviors, and needs. By doing so, it can tailor its services and effectively support its members. Overall, AVBOB's use of data analytics and insights underscores its dedication to enhancing customer

  16. , , experiences and creating value through personalized services. Enhancing Customer Experience in Funeral Services CENTRAL TO OUR AVBOB has embraced digital transformation to enhance the customer experience in the funeral services industry. By ETHOS ARE integrating technology thoughtfully, it aims to offer greater convenience, support, and personalization during what can CONSIDERATIONS be a sensitive and challenging time for families. To achieve this, AVBOB has developed a web and mobile app that AND RESPECT FOR provides easy access to essential information, FAQs, grief support resources, and immediate assistance to answer OTHERS, SELF- common questions, available 24/7. RESPECT, AND AN Additionally, it has created digital tools that empower customers to make informed decisions, expedite claim UNRELENTING payments, and reduce stress during difficult times. They have implemented secure online document storage for COMMITMENT TO important end-of-life documents and convenient digital payment options to streamline financial transactions for DELIVER AND EXCEL. grieving families. Recognizing the importance of their employees' role in providing exceptional customer service, AVBOB has , , invested in technology initiatives to equip their staff with digital tools. They have also developed internal support continues to advance and become more pervasive in our systems to assist employees in managing the emotional lives. The company is dedicated to safeguarding the use, challenges that arise when dealing with grieving families. storage, and sharing of data, with an emphasis on obtaining consent for the use of personal information from its In the interest of security and privacy, AVBOB utilizes members. Protecting data from breaches and unauthorized digital solutions to protect customer data, particularly access is seen as an ethical duty, and AVBOB takes considering the sensitive nature of the funeral services measures to ensure this is upheld. industry. They comply with data protection regulations, building trust with customers regarding the safety of their Furthermore, AVBOB is mindful of the ethical implications personal information. surrounding the production and disposal of IT assets. The company also prioritizes the use of "green energy" in its To continuously enhance the customer experience, it data centers, demonstrating a commitment to environmental actively seeks feedback from both customers and responsibility. employees. This feedback helps them identify areas for improvement and innovation in their services. In the design of its applications and employee and member engagement platforms, as well as social media platforms Ethical Approach to Integrating Emerging Technologies and websites, it places importance on inclusivity and bridging the digital divide in South Africa. This ensures that AVBOB's approach to integrating emerging technologies all users have equal access and opportunities to engage with while maintaining ethical practices and customer trust is its services and offerings. AVBOB's approach extends to centered around a "Zero compromise" and "Zero tolerance" adhering to regulation and legislative governance, ensuring stance. This commitment to ethical behavior is deeply that ethical practices are not only upheld within the ingrained in its values and reflects the organization's culture organization but also in line with external requirements. of integrity and trust. It recognizes the increasing importance of ethical considerations as technology

  17. Employer award in South Africa for six consecutive years, highlighting its dedication to advancing the employee value proposition through progressive human resource practices. The success of AVBOB relies not only on having individuals with the necessary skills to deliver top-tier services to customers but also on the collective knowledge, diverse expertise, and unwavering commitment of its employees to drive sustainable value creation. It is determined to attract and retain top talent in the IT field, recognizing its crucial role in driving innovation and maintaining a highly skilled workforce. This involves a focus on talent development, fostering a positive workplace culture, offering competitive compensation, engaging employees in challenging projects, and valuing diversity. Collaboration is highly valued, and it takes pride in recognizing and rewarding exceptional talents that contribute to its ongoing success. Qualities and Advice for Aspiring Professionals As a prominent CIO, the personal qualities that drive passion for IT leadership are essential in shaping the future of the insurance and financial industries. By offering a fresh perspective and delivering invaluable contributions, they have the potential to usher in groundbreaking innovations and catalyze transformative shifts. It is their duty to seize opportunities, act boldly, and leave an indelible mark imbued with respect. In this dynamic arena, aspiring IT professionals should embrace the prospect of thriving as future leaders. Engaging in a profession that is rewarding and inherently impactful requires consideration and respect for others, self-respect, and an unwavering commitment to deliver and excel. A personal tenet of successful IT professionals revolves around the perpetual quest for learning in life. By drawing lessons from diverse Overall, its integration of emerging technologies is guided experiences, they can propel themselves forward and by a steadfast commitment to ethical practices and the trust maintain an enduring sense of momentum. of its customers. Commitment to Innovation Attracting and retaining skilled IT professionals is crucial for AVBOB's commitment to technological innovation. Its strategic positioning as a forward-looking company focused on creating shared value has been instrumental in driving growth and fostering innovation, resulting in tangible economic benefits for members and communities. To adapt to the changing work landscape, AVBOB prioritizes enhancing its workforce by offering upskilling opportunities and equipping staff with new capabilities to enrich service offerings. It is proud to have received the prestigious Top

  18. M Ma ah ho om me ed d Cul?va?ng the Resilience Essen?al for Business Triumphs S Sh ha aiik k n today's rapidly evolving world, technology serves as computing to the dawn of the internet age. I started coding the catalyst for positive change, shaping not only at the age of 12, although I won't say which language, as it I organizations but also the lives and communities they will give my age away. This fascination only deepened as I touch. Beyond merely streamlining processes and witnessed the transformative power of technology to automating tasks, technology has the power to revolutionize revolutionize industries, connect communities, and shape the way we live, work, and interact with one another. When the way we live, work, and interact. harnessed effectively and aligned with overarching business goals, technological initiatives become transformative What began as a fascination with gadgets and gizmos soon forces, empowering employees, customers, and our evolved into a deeper appreciation for the underlying businesses to work smarter, make informed decisions, and principles of computing, coding, transformation, and digital achieve unprecedented levels of efficiency. By embracing innovation. As I delved deeper into the world of technology, innovation and leveraging technology as a tool for progress, I became increasingly drawn to its potential to tackle some we unlock boundless potential to uplift individuals, enhance of the world's most pressing challenges. Whether it's communities, and drive positive global impact. harnessing the power of technology applications to improve and drive efficiency and productivity, leveraging blockchain Mahomed Shaik, the CTIO of Blue Label Telecoms, is technology to revolutionize finance and supply chain management, or exploring the boundless possibilities of keen on driving meaningful changes at the intersection of technology, business and digital innovation. With over two artificial intelligence, data, or augmented and virtual reality, I saw technology not just as a tool but as a catalyst for decades of experience, including a decade as a management positive change. consultant in diverse sectors and other leading industry initiatives, Mahomed brings a wealth of expertise to the table. My journey in the technology sector is driven by a passion for exploring the frontiers of innovation, unraveling the In our discussion with him, he talked about his primary mysteries of emerging technologies, and harnessing their responsibilities at Blue Label Telecoms. potential to create a better, more connected world. It's a journey marked by relentless curiosity, continuous learning, Below are the highlights of our conversation! and a steadfast commitment to pushing the boundaries of what's possible. My journey into the fintech industry is a Please brief us about yourself and what inspired you to blend of a deep-rooted interest in finance and a keen embark on this sector. awareness of the transformative power of technology. I am Mahomed Shaik, passionately immersed in the With a Master's in Business Administration (MBA) from intersection of technology, business, and digital innovation. the Gordon Institute of Business Science (GIBS), I laid the foundation for a career that seamlessly merges my My journey began as an entrepreneur in fashion retail, academic knowledge with hands-on experience. Over the cultivating the resilience essential for business triumphs. years, I have accumulated expertise in Retail, Financial Shifting gears to financial management, I mastered the art Services, Management Consulting and Fintech. of interpreting and applying numerical insights, laying the foundation for my evolution into a technology-focused role. Could you give our readers an insight into Blue Label I have always been captivated by the intersection of finance and technology, and this fascination ultimately led me first Telecoms and its inception story? to dive into the dynamic world of retail and now fintech. Blue Label Telecoms is a mobile technology company that specializes in prepaid products and the electronic From an early age, I found myself captivated by the rapid distribution of virtual merchandise and value-added advancements in technology, from the rise of personal 16 February, 2024 www.thecioworld.com

  19. South Africa's 10 Most Influen?al CIOs to Watch Mahomed Shaik Group Chief Technology and Informa?on Officer (CTIO) Blue Label Telecoms 17 February, 2024 www.thecioworld.com

  20. services, including the full and seamless reconciliation of My journey in the billions of nano transactions. technology sector is driven by "Anything that has alphanumeric characters, a barcode, or a a passion for exploring the QR code can be vended. As long as it can be digitized, it fron?ers of innova?on, unraveling can be sold. The imagination becomes the limitation." the mysteries of emerging These are the words of Blue Label Telecoms Co-CEOs Mark Levy and Brett Levy. In the early 2000s, prepaid technologies, and harnessing airtime for cell phones could only be accessed via a their poten?al to create a be?er, physical card, which was very impractical. The man in the middle (the distributor) may have only needed to stock up more connected world. on a certain denomination of prepaid card (e.g., ZAR55) and would require a stock quantity of ten. Distributing 10 cards was logistically problematic, as it would mean the identify opportunities for innovation that can drive distributor only received them in two to three weeks' time. efficiency, enhance customer experiences, and create new revenue streams. This involves evaluating the The two brothers realized in the early 2000s that prepaid potential risks and benefits of adopting new cellular products could be simplified for the customer technologies and championing innovation initiatives (user), the distributor, and the supplier. This was the start of within the organization. Currently, we are modernizing digitizing prepaid airtime through an electronic top-up pin. our legacy technology platforms from the ground up so And as they say, the rest is history. Blue Label Telecoms they apply the latest architecture approaches now has an extended product range such as prepaid (microservices, composable, etc.), are API-first, and electricity, vouchers, gaming vouchers, ticketing (events have security built in as a foundation. and transport), and data solutions. Furthermore, Blue Label Telecoms has broad distribution channels (retail, financial Ÿ Infrastructure and Operations: I oversee the services, etc.) and continues to grow its ecosystem. management of the organization's IT infrastructure, ensuring that systems, networks, and applications are Blue Label Telecom's philosophy is to relentlessly drive secure, reliable, and scalable to support business financial inclusion for the mass market. This is achieved operations. This includes implementing robust through our entrepreneurial flair and our proprietary cybersecurity measures to protect against threats and technology platforms. ensure compliance with regulatory requirements. As a CIO, what do you consider your primary Together with the rest of the Blue Label business, I lead the responsibility in driving the organization's digital organization's digital transformation efforts, guiding the strategy and technology initiatives? adoption of digital technologies and processes to streamline operations, improve efficiency, and enhance agility. This As the Group Chief Technology and Information Officer includes digitizing manual processes, leveraging cloud (CTIO), my primary responsibility in driving the computing, and implementing enterprise-wide digital organization's digital strategy and technology initiatives platforms. At Blue Label, not only do we invest in revolves around aligning technology with the overall technology to drive our digital transformation, but we also business objectives and ensuring that technology #leavenohumanbehind. Our workforce is key to our investments deliver tangible value and competitive success, and as a result, we also invest in programs and advantages. Here are some key aspects of my role: training that transform our mindsets, our insights, and our competencies to succeed in this new digital world. Ÿ Strategic Planning: I work closely with the executive team to understand the organization's strategic goals and Stakeholder Engagement: I collaborate with key identify how technology can support and enable those stakeholders across the organization, including business objectives. This involves developing a comprehensive leaders, department heads, and external partners, to ensure digital strategy that outlines the roadmap for technology that technology initiatives are aligned with their needs and adoption, innovation, and transformation. priorities. This involves fostering strong relationships, communicating effectively, and managing expectations Ÿ Technology Innovation: My team and I continuously throughout the project lifecycle. assess emerging technologies and industry trends to 18 February, 2024 www.thecioworld.com

  21. Talent Development: I ensure that the organization has the reorganized our delivery and development teams into skills and expertise needed to support its technology focused business and application squads, and appointed initiatives. This includes promoting a culture of continuous scrum masters and product owners to spearhead day-to-day learning and providing opportunities for professional delivery and management tasks. growth and advancement. We have recently introduced a technology graduate program, which is resulting in The pièce de résistance of our overhaul was designing and tremendous value for technology and building a talent implementing a cutting-edge Continuous pipeline. Integration/Continuous Deployment (CI/CD) pipeline. This revolutionized our approach to software deployment, automating key processes and drastically reducing lead In your role, how do you prioritize and balance times. innovation with maintaining the stability and security of the organization's IT infrastructure? The results speak volumes. Complex projects and solutions that might have taken over a year to deliver now take less Blue Label, by nature, is very entrepreneurial. In fact, entrepreneurship and being innovative are rooted in our than half that time. This monumental improvement has organizational values. Anchored in this entrepreneurial enhanced our efficiency and empowered our organization to tackle complex strategic projects with unparalleled agility spirit that drives both our organization and myself, my team and precision. and I recognize the importance of striking this delicate equilibrium. It's a dynamic journey where our shared ambition sometimes propels us ahead of our own As a leader, how do you encourage a positive and expectations. By seamlessly integrating cutting-edge innovative culture within your IT team, fostering advancements with robust risk management practices, we creativity and professional growth among your team fortify our systems against potential threats while fostering members? a culture of forward-thinking solutions. This journey is underpinned by a commitment to continuous learning and In my role as CTIO, I prioritize the establishment of trust proactive vigilance, empowering our team to safeguard our by consistently delivering on commitments and digital assets. Through this approach, we not only drive empowering my team members. In fact, it's a top priority sustained growth but also cultivate unwavering trust and for us. My entire team now uses a trust equation within confidence among our stakeholders. technology so that we can build trust with stakeholders, customers, and colleagues, which lays the foundation for productive collaboration and growth. Continuous improvement is key in technology. Can you share an example of how you've implemented process I believe in granting autonomy and ownership to our team improvements or innovations to enhance IT efficiency? members, fostering a sense of accountability and Upon joining our organization, I immediately recognized a motivation. Besides, with the team I am blessed with, not only do I not need to micromanage, they won't let me! critical bottleneck hindering our ability to deliver new Embracing diverse perspectives and embracing both products, features, and updates to production in a timely successes and failures as learning opportunities is key to manner. The existing software deployment process relied our continuous improvement journey. We provide avenues heavily on manual steps for code review, testing, and for learning and development, coupled with regular deployment, leading to inconsistencies, errors, and feedback, to ensure that each team member has the tools prolonged lead times. they need to excel. While we work hard, we also play hard. I took the reins in modernizing and streamlining our The Blue Label technology team certainly loves a good development process to tackle this challenge head-on and party which allows us to let our hair down every now and drive IT efficiency to new heights. This endeavor again. commenced with a thorough assessment and analysis of our existing processes, pinpointing bottlenecks, evaluating team By creating an environment where creativity is encouraged structure and skills, and identifying areas ripe for and achievements are celebrated, we cultivate a culture improvement. where innovation thrives and our collective potential is unleashed. Armed with insights from our assessment, we swiftly implemented a series of transformative measures. We prioritized projects based on strategic importance, 19 February, 2024 www.thecioworld.com

  22. A Step-by-Step Guide to Building Intelligent Digital Workforces 20 February, 2024 www.thecioworld.com

  23. The Power of Hyperautoma?on! o keep up with the competitive market, businesses are constantly seeking ways to optimize their T operations, improve efficiency, and stay ahead of the competition. One strategy that has gained significant traction in recent years is hyperautomation. Hyperautomation represents the next evolution of automation, leveraging advanced technologies like artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), and other intelligent automation tools to streamline processes and enhance productivity across the organization. In this article, we'll explore the power of hyperautomation and provide a step-by-step guide to help businesses build intelligent digital workforces. Understanding Hyperautomation Hyperautomation is not just about automating repetitive tasks; it's about orchestrating end-to-end processes, integrating systems, and leveraging data-driven insights to drive intelligent decision-making. By combining RPA with AI and ML capabilities, organizations can automate complex workflows, handle unstructured data, and adapt to changing business requirements in real-time. The key components of hyperautomation include: Robotic Process Automation (RPA): RPA involves the use of software robots, or "bots," to automate repetitive tasks traditionally performed by humans. These bots can mimic human actions, interact with multiple systems, and execute tasks with speed and accuracy. Artificial Intelligence (AI): AI technologies such as natural language processing (NLP), machine learning, and computer vision enable systems to understand, interpret, and learn from data. AI-powered algorithms can analyze vast amounts of information, make predictions, and automate decision-making processes. Machine Learning (ML): ML algorithms allow systems to improve performance over time by learning from data patterns and feedback. ML models can recognize patterns, detect anomalies, and optimize processes without explicit programming. Process Mining: Process mining involves analyzing event logs and transaction data to visualize, monitor, and optimize business processes. By identifying inefficiencies and bottlenecks, organizations can streamline workflows and improve operational performance. 21 February, 2024 www.thecioworld.com

  24. Building an Intelligent Digital Workforce: A Step-by- The Benefits of Hyperautomation Step Guide By embracing hyperautomation, organizations can unlock a Now let's delve into the step-by-step process of building an wide range of benefits, including: intelligent digital workforce through hyperautomation: Improved Efficiency: Hyperautomation streamlines Step 1: Identify Opportunities processes, reduces manual effort, and accelerates task Begin by identifying the processes and tasks within your completion times. organization that are ripe for automation. Look for repetitive, rule-based activities that consume significant Enhanced Accuracy: Automation eliminates human errors time and resources. Conduct process assessments and and ensures consistent, error-free execution of tasks. engage stakeholders to prioritize automation opportunities based on impact and feasibility. Cost Savings: By automating repetitive tasks, organizations can lower operational costs, increase productivity, and Step 2: Design Workflows achieve a higher return on investment (ROI). Once you've identified automation opportunities, map out the end-to-end workflows and processes. Define the inputs, Scalability: Hyperautomation enables organizations to scale outputs, decision points, and integration points involved in their digital workforce quickly and efficiently to meet each process. Collaborate with cross-functional teams to growing business demands. design efficient and scalable workflows that align with business objectives. Better Decision-Making: AI-driven insights and analytics empower organizations to make data-driven decisions and Step 3: Select Automation Tools optimize business outcomes. Evaluate and select the appropriate automation tools based on the requirements of each process. Choose RPA platforms Enhanced Customer Experience: By automating customer- that support AI and ML capabilities, as well as integration facing processes, organizations can deliver faster response with existing systems and technologies. Consider factors times, personalized experiences, and improved satisfaction such as ease of use, scalability, security, and vendor levels. support. In conclusion, hyperautomation represents a paradigm shift Step 4: Develop Automation Solutions in how organizations approach process automation and Work with your automation team or vendor partners to digital transformation. By combining RPA, AI, ML, and develop and deploy automation solutions tailored to your process mining technologies, businesses can build organization's needs. Leverage RPA bots to automate intelligent digital workforces that drive efficiency, agility, repetitive tasks, AI models to handle unstructured data, and and innovation. By following the step-by-step guide ML algorithms to optimize processes. Test the solutions outlined in this blog, organizations can harness the power of rigorously to ensure reliability, accuracy, and compliance. hyperautomation to unlock new levels of productivity, competitiveness, and growth in today's digital economy. Step 5: Monitor and Optimize Continuously monitor the performance of your automation - Alaya Brown solutions and gather insights from operational data. Use process mining tools to visualize workflows, identify bottlenecks, and measure key performance indicators (KPIs). Iterate on your automation solutions based on feedback and analytics to drive continuous improvement. Step 6: Scale and Expand As you gain confidence and experience with hyperautomation, scale your digital workforce by automating additional processes and expanding automation capabilities across the organization. Foster a culture of innovation and collaboration to drive adoption and maximize the value of automation investments. 22 February, 2024 www.thecioworld.com

  25. Two roads diverged in a wood, and I—I took the one less traveled by, And that has made all the difference. - Robert Frost www.thecioworld.com

  26. Nomazwi Mhloma 24 February, 2024 www.thecioworld.com

  27. South Africa's 10 Most Influen?al CIOs to Watch Leveraging Transformation for Enhanced Efficiency and population. eThekwini holds a pivotal economic role, Service Delivery in the Public Sector! boasting a GDP contribution of 59.88%. The city has diversified strengths from manufacturing to tourism and has n a time of swift technological progress, the topic of identified catalytic projects worth R276 billion. Notably, whether technology can transform public sector service eThekwini received recognition for its COVID-19 response. I delivery is a significant one. The rising reliance of The vision for the city is to become Africa’s most caring societies on digital solutions for routine chores has raised and liveable city, where all citizens live in harmony, guided expectations for government services to be more by core values such as sustainability, economic success, streamlined and effective than before. Can technology in compassion, smart development, and poverty reduction. the public sector, however, really meet these expectations? As a CIO, what do you consider your primary This question has been a guiding light for Nomazwi responsibility in driving the organization's digital Mhloma, the Deputy Chief Information Officer (CIO) at strategy and technology initiatives? eThekwini Municipality. With a relentless passion for leveraging innovation in IT service management, her As the Deputy CIO, my primary responsibility is to align journey through the technology sector has been nothing technology initiatives with the overall strategic objectives short of transformative. of eThekwini Municipality, ensuring they contribute directly to organizational goals. This involves leading the In her current role at eThekwini Municipality's Information development and execution of the digital strategy and Management Unit, Mhloma focuses on ICT customer ensuring that IT projects contribute to the municipality's services, spanning Customer Relationship Management, goals of improved service delivery, enhanced efficiency, Service Management, and End User Support management. and citizen engagement. I work closely with other leaders to identify opportunities where technology can be a catalyst Her career trajectory reflects a deep-seated fascination with the potential of technology to solve complex challenges and for positive change and growth. I must champion enhance efficiency in the public sector. innovation, manage technology investments to ensure ROI and foster a culture of digital transformation. This involves Mhloma's journey began with her tenure as an ICT Service assessing emerging technologies, mitigating risks, and Delivery Manager at Transnet, where she honed her skills in ensuring collaboration across departments. Ultimately, my IT service management. Her subsequent role as an ICT role is to leverage technology to enhance operational Campus Manager at the University of Johannesburg further efficiency, drive business growth, and maintain a solidified her belief in the transformative power of competitive edge in the rapidly evolving digital landscape. technology. Now, as the Deputy CIO at eThekwini Municipality, Mhloma is at the forefront of driving digital Can you share a specific example of a challenging IT transformation in one of South Africa's most dynamic project you successfully led, highlighting your problem- municipalities. solving and leadership skills? For Mhloma, the opportunity to contribute to the digital Led the challenging Microsoft 365 Enterprise Agreement transformation of eThekwini Municipality represents more project, navigating complexities in negotiation and than just a career path; it's a chance to make a tangible implementation. Faced issues like varying departmental difference in service delivery. Recognizing the pivotal role needs and budget constraints. Employed strategic problem- of technology as a basic instrument in government service solving by conducting thorough stakeholder consultations delivery, Mhloma is dedicated to harnessing innovation to to understand specific requirements. Leveraged effective improve the lives of citizens. negotiation skills to reach a favorable agreement with Microsoft, aligning licensing with departmental needs. Below are the interview highlights: Demonstrated leadership by coordinating seamlessly between IT, finance, and department heads. Successfully Could you give our readers an insight into your implemented the agreement, optimizing licensing costs company and its inception story? while ensuring all departments had access to necessary M365 features. The project showcased my ability to lead EThekwini municipality is the third-largest municipality in complex IT initiatives, negotiate effectively, and ensure South Africa. It has 3.9 million residents, according to the alignment with organizational goals. latest census, and contributes 34.7% to the province's 25 February, 2024 www.thecioworld.com

  28. In your role, how do you prioritize and balance What methodologies or frameworks do you find most innovation with maintaining the stability and security of effective in managing IT projects, and why? the organization's IT infrastructure? PRINCE2 (PRojects IN Controlled Environments) is I prioritize innovation by assessing its potential to align considered ideal for its structured approach, clear stages, with business goals and enhance efficiency. Simultaneously, and emphasis on business justification. Its focus on defined I maintain stability and security by implementing robust roles, effective communication, and flexibility in adapting cybersecurity measures, regular system audits, and to project changes enhances overall project control. compliance checks. Striking a balance involves careful risk PRINCE2 provides a comprehensive framework that assessment, phased implementations, and a responsive promotes efficiency, risk management, and stakeholder incident management framework. This ensures that, while involvement, making it a robust methodology for managing driving innovation, the organization's IT infrastructure IT projects with diverse requirements and dynamic remains resilient, secure, and capable of adapting to environments. emerging challenges. Given the increasing importance of cybersecurity, how How do you stay updated on emerging technologies and do you approach ensuring the organization's data and trends, and how do you ensure your IT team remains systems are adequately protected? well-informed and adaptable? Ensuring robust cybersecurity is paramount. I adopt a I continuously analyze online publications, attend webinars, multi-layered approach to safeguarding the organization's and monitor industry reports to stay abreast of emerging data and systems. Firstly, I implement BitLocker for technologies. For my IT team, I foster a culture of comprehensive hard drive and data encryption, ensuring continuous learning through regular training sessions, sensitive information is protected from unauthorized access. encourage participation in conferences, and provide access Additionally, I leverage Trend Micro as the antivirus to relevant online courses. Additionally, we engage in solution, providing real-time threat intelligence and knowledge-sharing forums to exchange insights and ensure proactive defense against evolving cyber threats. Regular collective adaptability. security audits and vulnerability assessments are conducted to identify and address potential weaknesses. Employee Collaboration is crucial in technology leadership. Can training on cybersecurity best practices is also prioritized. you provide an instance where you fostered effective This integrated strategy, combining encryption measures collaboration between IT and other departments to like BitLocker with advanced antivirus solutions, forms a achieve a common goal? resilient defense, safeguarding our data and systems against cyber threats. In August 2023, I led and coordinated a transformative Learning Exchange Workshop in collaboration with our Continuous improvement is key in technology. Can you Municipal Learning Academy, demonstrating my share an example of how you've implemented process commitment to effective collaboration in technology improvements or innovations to enhance IT efficiency? leadership. By inviting internal eThekwini departments, provincial and national government stakeholders, as well as I implemented CA Service Desk automation by integrating private sector representatives, we created a platform for AI-driven chatbots for routine issue resolution, reducing diverse perspectives and insights. The workshop facilitated response times by 30%. Introduced predictive analytics to open discussions on shared challenges and opportunities in anticipate potential IT issues, preventing downtime and technology adoption. Through interactive sessions and improving system reliability. Utilized automation to collaborative activities, participants gained a deeper streamline ticket routing, leading to a 20% increase in issue understanding of each other's needs and capabilities. This resolution efficiency. Established a self-service portal with event not only fostered cross-departmental collaboration but an AI-driven knowledge base, empowering users to also strengthened partnerships with external stakeholders troubleshoot common problems independently, reducing the and encouraged working together as spheres of government service desk workload by 25%. These innovations enhanced and the private sector. As a result, the workshop laid the IT efficiency, allowing the team to focus on more complex foundation for ongoing collaboration, leading to shared tasks and strategic initiatives, ultimately improving overall goals and enhanced technological initiatives. IT service management effectiveness. 26 February, 2024 www.thecioworld.com

  29. As a leader, how do you encourage a positive and innovative culture within your IT team, fostering creativity and professional growth among your team members? I foster a positive and innovative culture by promoting open communication, recognizing and rewarding creative contributions, and encouraging a mindset that embraces learning from failures. I provide autonomy, allowing team members to explore new ideas and allocate time for personal projects. Regular skill development opportunities, mentorship programs, and a collaborative environment contribute to continuous professional growth, creating a culture that values both innovation and individual advancement. 27 February, 2024 www.thecioworld.com

  30. Structuring Business and Teams for a Flow of Work 28 February, 2024 www.thecioworld.com

  31. Synergy in Ac?on! ollaboration between technology and business teams is more important than ever in today's C interconnected world. Companies are using technology more and more to improve consumer experiences, increase operational efficiency, and spur innovation. Still, many firms struggle to get business and technology departments to work together seamlessly. In this article, we'll explore the concept of synergy in action and how structuring business and technology teams effectively can lead to a seamless flow of work and improved outcomes. Understanding Synergy: Synergy is the concept of two or more entities working together to produce a result that is greater than the sum of their individual efforts. In the context of business and technology teams, synergy entails aligning goals, processes, and communication channels to leverage each other's strengths and expertise effectively. It's about breaking down silos and fostering a collaborative environment where cross-functional teams can thrive. The Importance of Synergy: Effective synergy between business and technology teams is critical for several reasons: Innovation: Collaboration between business and technology enables the identification and implementation of innovative solutions to address business challenges and opportunities. Efficiency: By working together, teams can streamline processes, eliminate redundancies, and optimize resources, 29 February, 2024 www.thecioworld.com

  32. leading to increased efficiency and productivity. Case Study: The Power of Synergy Customer Satisfaction: Seamless collaboration ensures that technology solutions meet the needs and expectations of Let's take a hypothetical example of a retail company customers, leading to improved satisfaction and loyalty. looking to enhance its online shopping experience. Agility: In today's rapidly evolving business landscape, Traditionally, the business team might focus on market organizations need to adapt quickly to changes. Synergy research, customer preferences, and product selection, enables agility by facilitating rapid decision-making and the while the technology team would handle website implementation of changes. development, infrastructure, and security. Structuring Business and Technology Teams for However, by adopting a synergy-driven approach, the Synergy: company forms a cross-functional team comprising members from both departments. Together, they collaborate Achieving synergy between business and technology teams to understand customer needs, identify pain points in the requires a deliberate approach to team structure, processes, existing online shopping experience, and brainstorm and culture. Here are some key strategies to consider: innovative solutions. Cross-Functional Teams: Instead of operating in silos, The business team brings insights into consumer behavior, organizations should form cross-functional teams that market trends, and competitive analysis, while the include members from both business and technology technology team leverages its expertise in user experience departments. These teams should be empowered to design, web development, and data analytics. By working collaborate closely on projects, with a shared understanding together, they develop and implement a personalized of goals and priorities. shopping platform that offers tailored recommendations, seamless checkout, and real-time inventory updates. Clear Communication Channels: Effective communication is essential for synergy. Establishing clear communication The result? An online shopping experience that delights channels, such as regular meetings, collaboration tools, and customers, drives sales, and sets the company apart from shared documentation, ensures that team members stay competitors. By harnessing the power of synergy, the informed and aligned throughout the project lifecycle. business and technology teams have achieved more together than they could have individually. Common Goals and KPIs: Aligning goals and key performance indicators (KPIs) across business and Conclusion: technology teams encourages collaboration and ensures that everyone is working towards the same objectives. This In today's interconnected world, synergy between business shared sense of purpose fosters synergy and drives and technology teams is essential for driving innovation, collective success. efficiency, and customer satisfaction. By structuring teams effectively, fostering clear communication, and promoting a Mutual Understanding: Business and technology teams culture of collaboration, organizations can unlock the full often have different perspectives and priorities. potential of their workforce and achieve greater success. Encouraging mutual understanding and empathy between Embracing synergy isn't just about bringing teams together; team members helps bridge the gap and fosters a culture of it's about harnessing the collective intelligence and collaboration and respect. creativity of individuals to achieve remarkable results. As businesses continue to navigate an increasingly complex Continuous Learning and Development: Investing in the and competitive landscape, those who prioritize synergy professional development of both business and technology will emerge as leaders in their industries. team members enhances their skills and knowledge, enabling them to contribute more effectively to - Alaya Brown collaborative efforts. Cross-training programs and workshops can facilitate knowledge sharing and skill transfer between departments. 30 February, 2024 www.thecioworld.com

  33. Success is not how high you have climbed, but how you make a positive difference to the world. - Roy T. Bennett www.thecioworld.com

  34. Naidoo Driving Opera?onal Excellence and Building Strategic IT Func?ons Shalin Naidoo Chief Informa?on and Technology Officer DRDGOLD 32 February, 2024 www.thecioworld.com

  35. South Africa's 10 Most Influen?al CIOs to Watch n a world constantly shaped by technological DRDGOLD, with its rich history in the South African advancements, industries with deep-rooted traditions mining sector, has evolved through innovative practices in I find themselves at a crossroads. Traditionally gold recovery. Our inception story is one of resilience and conservative sectors, such as manufacturing, agriculture, adaptation, consistently striving to set benchmarks in and construction, are undergoing a transformative journey environmental responsibility and economic efficiency in fueled by technology. The integration of smart sensors, mining. DRDGOLD's journey began over a century ago, Internet of Things (IoT) devices, and automation is embodying a spirit of innovation and resilience. We've streamlining processes, enhancing efficiency, and reducing transitioned from traditional mining to becoming leaders in manual labor. The intersection of legacy practices and gold recovery and land rehabilitation, continuously cutting-edge technology poses a compelling question: Can adapting to the evolving economic and environmental technology breathe new life into age-old industries? landscape and shareholders' needs. Our inception is a story of transformation, mirroring South Africa's own growth and This question sparked the journey of Shalin Naidoo, Chief challenges in the mining sector. Information and Technology Officer at DRDGOLD, through the uncharted realms of the mining sector. In a What are the key aspects of your primary responsibility world captivated by innovation, his fascination with the as CIO of DRDGOLD? transformative power of technology led him to an industry deeply rooted in tradition. As the CIO of one of South My primary responsibility involves steering DRDGOLD's Africa's leading gold producers, he has made it his mission digital strategy, ensuring that technology initiatives align to redefine mining operations, placing sustainability and with our overarching goal of operational excellence. This efficiency at the forefront. encompasses digital transformation, IT infrastructure enhancement, and fostering a culture of innovation within Recognized as one of South Africa's Top 8 Visionary CIOs the team. Leading DRDGOLD's digital strategy, my role by the Institute of IT Professionals and nominated for the extends beyond managing technology. It involves driving 2019 CIO of the Year by the International Data digital transformation, enhancing our IT infrastructure, and Corporation, Shalin has been a driving force at the embedding a culture of innovation. This strategic direction intersection of technology and mining. His tenure as the is crucial to maintaining our competitive edge and ensuring CIO at Lenmed for six years showcased his prowess in sustainable growth. leveraging technology for healthcare, setting the stage for his transformative role at DRDGOLD. What were some of the challenging projects you spearheaded? Appointed as the CIO of DRDGold in November 2020, Shalin brings a wealth of experience, including a decade as There are a number of projects always underway, and each an IT consultant and notable positions at companies like of them has its own intricacies and challenges. By far the Anglo Platinum and Arysta LifeScience. His journey also most challenging project we are currently busy with is the saw him at the helm of IT for Africa and the Middle East at reconciliation of costs with production and production Arysta LifeScience and as the head of business applications activity. It is a multifaceted project with numerous variables SA at Tronox. and trends that can only be found in the details of the wealth of big data that we are currently generating. This His academic achievements mirror his professional success, challenge requires not just technical expertise but also boasting an MBA from Pretoria University and a Masters in leadership in coordinating diverse teams and aligning the Digital Business from Wits Business School. His dedication project with strategic business goals. to the fusion of business acumen and technological innovation has positioned him as a thought leader in the In your role as CIO, how do you balance innovation dynamic landscape of CIOs. with stability and security? Below are the highlights from the interview! Innovation at DRDGOLD doesn't come at the expense of stability and security. We prioritize a balanced approach Could you elaborate on the historical background and where cutting-edge solutions are rigorously tested and inception story of DRDGOLD in the South African evaluated before integration, ensuring a secure and robust mining sector? IT environment. Our approach to innovation is holistic, 33 February, 2024 www.thecioworld.com

  36. What are some of the effective IT Project Management methodologies you incorporate at your workplace? Agile methodologies have proven most effective, allowing for flexibility and iterative improvement in our projects. I foster a culture of crea?vity This approach aligns well with the dynamic nature of the and growth by encouraging mining industry, where adaptability is key and allows us to respond quickly to new challenges and opportunities, open dialogue, recognizing ensuring continuous improvement in our projects. individual contribu?ons, and What measures do you take to ensure cybersecurity? providing opportuni?es for professional development. This Cybersecurity is a top priority. Our cybersecurity strategy is robust and multi-layered, encompassing regular audits and a approach not only mo?vates strong culture of security awareness among all staff. We continuously evolve our defenses to stay ahead of emerging the team but also sparks cyber threats, ensuring the integrity and security of our innova?ve solu?ons. systems. How do you implement continuous improvement in IT? Continuous improvement is integral to our IT strategy. A ensuring that new technologies are stable and secure before recent focus has been optimizing our cloud infrastructure, integration. We rigorously test new solutions, balancing the which has enhanced our scalability and performance while need for innovation with the imperative of maintaining a also reducing costs. This ongoing improvement is crucial to secure and reliable IT environment. maintaining our competitive advantage. What strategies do you apply to stay abreast of What strategies do you apply to encourage a positive emerging technologies? and innovative team culture? To remain at the forefront of technology, I actively engage We foster a culture of creativity and growth by encouraging in industry forums and establish partnerships with tech open dialogue, recognizing individual contributions, and leaders. I ensure my team is equally informed and adaptable providing opportunities for professional development. We through continuous programs and workshops. They strive to firmly believe in nurturing a team environment that continuously train and are encouraged to explore new encourages creativity, encourages open dialogue, and technologies, ensuring DRDGOLD stays ahead of the recognizes individual contributions. This culture not only curve. motivates our team but also fosters innovative thinking, essential for our success in the technology-driven mining As the CIO, how do you foster collaboration between sector. different departments? What client testimonials and recognitions has Effective collaboration was exemplified in our cross- DRDGOLD received? departmental efforts to streamline data management. By bridging IT and operational teams, we developed a unified DRDGOLD's commitment to excellence is reflected in system that enhanced both data integrity and accessibility, positive client feedback and industry awards. These fostering better decision-making processes. Collaboration is accolades are a testament to our innovative practices and key to our IT strategy. An example is our project to unify the impactful contributions of our IT department to the data management across departments, which improved data mining sector. integrity and accessibility. This initiative exemplified the power of cross-departmental collaboration in enhancing Hereby ending the interview thanking Shalin Naidoo for his operational efficiency. invaluable insights. 34 February, 2024 www.thecioworld.com

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  38. South Africa's 10 Most Influen?al CIOs to Watch To encourage innova?on, I encourage team members to experiment with new technologies and methodologies. Tebalo Tsoaeli Chief Information Officer (CIO) The Johannesburg Stock Exchange (JSE) 36 February, 2024 www.thecioworld.com

  39. Cra?ing Technology Strategies Aligned with Strategic Ambi?ons hat sparks a lifelong passion? For Tebalo Please brief us about yourself and what inspired you to Tsoaeli, it all began with a single line of code. embark on this sector. W Born in the picturesque town of Maseru, Southern Lesotho, his journey from a young dreamer to My journey began in the picturesque town of Maseru, in Chief Information Officer at TheJohannesburg Stock southern Lesotho, where I spent my childhood years. As education played a crucial role in shaping my life path, I Exchange (JSE) is nothing short of remarkable. obtained my high school qualifications from Machabeng Raised in a nurturing environment, Tebalo's thirst for College—International School of Lesotho. There, my knowledge led him to Machabeng College, the International interest in IT blossomed when, during my second year, I School of Lesotho, where he laid the foundation for his was exposed to programming and ultimately wrote my first future endeavors. It was here that he first delved into the piece of code. Further fueling my passion for knowledge world of programming, igniting a spark that would shape and technology, I subsequently pursued a BSc in Computer his career trajectory. Science at the University of Natal, followed by an honors degree at the University of the Free State. Then later, in Fueled by his newfound passion for technology, he 2012, I successfully attained my MBA from Rhodes embarked on a journey of academic excellence. He pursued University. a BSc in Computer Science at the University of Natal, followed by an honors degree at the University of the Free Could you give our readers an insight into your com- State. But his thirst for knowledge didn't end there. In 2012, pany and its inception story? Tebalo achieved a significant milestone by obtaining his MBA from Rhodes University, solidifying his expertise in The JSE was established by Benjamin Woollan on Novem- both technology and business management. ber 8, 1887. His goal was to provide a platform for gold mining companies to raise capital to make the most of Armed with a diverse skill set and a relentless drive for South Africa's first gold rush. success, Tebalo's professional journey led him to the pinnacle of the financial world—the Johannesburg Stock Today, the JSE is the largest stock exchange in Africa, Exchange. As the CIO, he plays a pivotal role in steering located in Johannesburg, South Africa, and is one of the top one of Africa's largest and most influential financial 20 exchanges in the world by market capitalization. The institutions towards technological innovation and digital JSE provides a platform for the buying and selling of transformation. company shares listed on the exchange, as well as other financial instruments such as bonds, derivatives, and During our conversation with him, we had the opportunity exchange-traded funds. It plays a crucial role in facilitating to discuss his vision for crafting technology strategies in investment and capital formation in South Africa and the line with the JSE’s strategic ambitions. broader African continent. Below are excerpts from the interview! As a CIO, what do you consider your primary responsi- bility in driving the organization's digital strategy and technology initiatives? 37 February, 2024 www.thecioworld.com

  40. Leading the way in developing and implementing innova- Furthermore, I collaborate closely with other business tive solutions and initiatives for the JSE technology leaders, department heads, and operational teams to portfolio is a top priority. Ensuring that the current techno- understand their needs and requirements. This ensures that logical landscape is effectively managed to surpass service any innovation introduced aligns with their objectives, levels, enhance cost-effectiveness, and deliver exceptional while also incorporating necessary security measures. quality and service is paramount. Additionally, crafting the JSE Group's technology strategy in line with its strategic Additionally, at the JSE, we invest in robust infrastructure ambitions is a key focus. by allocating sufficient resources to maintain a stable and secure IT infrastructure. This includes implementing the Can you share a specific example of a challenging IT latest security measures, regularly updating and patching project you successfully led, highlighting your problem- systems, and conducting ongoing monitoring and testing. solving and leadership skills? How do you stay updated on emerging technologies and In 2022, we deployed an innovative information service, trends, and how do you ensure your IT team remains JSE Trade Explorer, leveraging big xyt’s Liquidity Cockpit well-informed and adaptable? for security analytics. Using the Trade Explorers’ unique peer group rankings, trading firms can explore their market As a CIO, staying updated on emerging technologies and share, examine how they interact with the order book, and trends is crucial for maintaining a competitive edge. To view their trading performance. achieve this, I prioritize continuous learning by attending industry conferences, seminars, and workshops. These When dealing with the intricate process of implementing events provide opportunities to gain insights into emerging cloud technology, I firmly believe that, as a leader, it is my technologies and trends, as well as to network with experts responsibility to set a precedent by leading from the front in the field. I also allocate time for research and analysis of and by example. During moments of uncertainty, it is vital emerging technologies and their potential impact on the for leaders to demonstrate their presence and guide their financial industry. This involves reading industry publica- teams through the storm. This principle has been ingrained tions, research papers, market reports, and monitoring in my leadership approach throughout my various experi- technology news. ences. Furthermore, I regularly conduct research on industry Ultimately, thanks to the collective hard work of the team, publications, reports, and online resources. This helps me our adoption of cloud technology has set us up in good stay updated on the latest technological advancements and stead with regards to implementing a modern scalable data trends relevant to our organization's IT needs. Additionally, platform that will enable our clients easy and seamless I maintain a strong network of industry professionals and access to JSE data through a variety of modern channels experts. By regularly interacting with them, I gain insights (APIs, streaming services, digital portals, e.t.c.), introduce into cutting-edge technologies, best practices, and market flexibility to our pushed and streaming data services, and trends. I also collaborate with technology partners, vendors, re-imagine our data platform through flexibility and and consultants to exchange knowledge and insights. modernization. Collaboration is crucial in technology leadership. Can In your role, how do you prioritize and balance innova- you provide an instance where you fostered effective tion with maintaining the stability and security of the collaboration between IT and other departments to organization's IT infrastructure? achieve a common goal? As CIO at the JSE, I prioritize and balance innovation with In 2023, the JSE launched Colo 2.0 in partnership with maintaining the stability and security of our IT infrastruc- Beeks and IPC. This advanced managed infrastructure as a ture by aligning our IT initiatives with the JSE's overall service (IaaS) solution provides JSE clients with cloud- strategic objectives, ensuring that any innovations support based colocation services. and enhance our core business operations. This entails constant risk assessment to identify potential vulnerabilities This launch required the input of several key market players and understand the potential impact of new innovations on and divisions within the JSE. From IT and Capital Markets the IT infrastructure's stability and security. to Marketing and Corporate Affairs. This was a crucial step 38 February, 2024 www.thecioworld.com

  41. in the JSEs IT space, but everyone made crucial contribu- collaboration with Beeks and IPC, deployed an advanced tions to the successful launch and continued operations of managed infrastructure-as-a-service (IaaS) solution that the platform. would provide cloud-based colocation services to JSE clients. The solution offers on-demand computing and What methodologies or frameworks do you find most analytics, allowing the JSE to provide its clients with a effective in managing IT projects, and why? cutting-edge IaaS solution in a fully built, pre-installed environment. I firmly believe in creating and showing value in the early stages of an initiative. Therefore, an agile methodology of As a leader, how do you encourage a positive and delivering projects is one I find to be very effective, as not innovative culture within your IT team, fostering only does it allow you to show value in the early stages of a creativity and professional growth among your team project, but it also allows you to fail fast and pivot when members? necessary. In addition, it helps mitigate the risk of failing at the end of a project and having to end up writing off I understand the importance of fostering a positive and exorbitant implementation costs. innovative culture within our IT team. To encourage this, I promote open communication. I believe in fostering an environment where team members can freely express their Given the increasing importance of cybersecurity, how ideas and opinions. Regular team meetings and one-on-one do you approach ensuring the organization's data and sessions provide opportunities for open communication. systems are adequately protected? This allows team members to share their innovative ideas and provide input on projects, fostering a collaborative and Ensuring the security and protection of the JSE’s data and inclusive culture. systems is of utmost importance to us; as such, we follow a comprehensive approach to cybersecurity. By conducting regular and thorough risk assessments to identify potential I encourage a culture of continuous learning by providing vulnerabilities and threats, we are able to understand the access to training and development resources. This includes risks we face and prioritize our efforts accordingly. encouraging team members to attend relevant industry conferences, workshops, and webinars. Additionally, I We have a robust security framework that aligns with support and sponsor certifications and professional industry best practices and international standards. This development courses to enhance their skills and knowledge. includes implementing a combination of technical, administrative, and physical controls to protect our systems Furthermore, I am a strong advocate of experimentation. To and data. encourage innovation, I encourage team members to experiment with new technologies and methodologies. We conduct regular assessments and audits to evaluate the effectiveness of our security measures. This helps us Please provide us with a few client testimonials as well identify any existing or emerging vulnerabilities and take as any awards or recognition that accurately reflect your appropriate actions to address them promptly. Finally, we achievements in this industry. recognize that human error can be a significant factor in cybersecurity incidents, as such, we mandate the comple- In 2016, I participated in The Future CIO Programme by tion of several employee awareness and training modules. the Gordon Institute of Business and WIPRO. I was also a member of the International Executive Development Continuous improvement is key in technology. Can you Programme (IEDP) with BANKSETA and Duke Corporate share an example of how you've implemented process Education. Then in 2017, I was awarded second place in the improvements or innovations to enhance IT efficiency? FNB CodeFest Hackathon. My proudest achievement, however, will always be my two beautiful daughters, aged In 2022, we deployed an innovative information service, 12 and 5. JSE Trade Explorer, leveraging big xyt’s Liquidity Cockpit for security analytics. Using the Trade Explorers’ unique peer group rankings, trading firms can explore their market share, examine how they interact with the order book, and view their trading performance. In 2023, the JSE, in 39 February, 2024 www.thecioworld.com

  42. Leadership is not about titles, positions, or owcharts. It is about one life inuencing another. J O H N C . M A X W E L L www.thecioworld.com

  43. www.thecioworld.com

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