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MANAGEMENT

MANAGEMENT. The process of deciding how to best use a business’s resources to produce goods and to provide services? What are a business’s resources?. The company originated with candy-manufacturer Milton Hershey’s decision in 1894 to produce sweet chocolate as a coating for his caramels.

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MANAGEMENT

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  1. MANAGEMENT • The process of deciding how to best use a business’s resources to produce goods and to provide services? What are a business’s resources?

  2. The company originated with candy-manufacturer Milton Hershey’s decision in 1894 to produce sweet chocolate as a coating for his caramels. • David J. West is the current President & CEO. The company currently has approximately 13,000 employees worldwide and had 2007 net sales of $4.9 billion

  3. What business challenges did Milton Hershey facing when starting and managing Hersey? • What skills and characteristics did Milton Hershey need to be a successful manager? • What business challenges does David West, the current president face when managing Hersey? • What skills does David West need to be successful manager?

  4. MILTON HERSHEY Entrepreneur & Professional Manager • Organization and planning: setting and attaining goals. • Handling money: determining budgets, securing loans, raising funds, keeping financial records, and completing income tax forms. • Selling ideas and products: determining sales quotas and projections. • Management: experience in managing all or part of a small business. • Working with people: mediating or arbitrating between people with opposing views when the situation requires; getting along well with most people.

  5. As a company grows the levels of management increases.

  6. SENIOR MANAGEMENT Chief executive officer Chief operating officer Senior vice-presidents • Establishes goals and objectives of the business. • Decides what actions are needed to meet company goals. • Decides how to use the company resources. • Sets the direction the company will follow

  7. MIDDLE MANAGEMENT Department head Sales manager • Responsible for meeting the goals of senior management. • Establishes tactics that meet the goals of senior management. • Sets goals for specific areas of the business and decides how goals should be met.

  8. SUPERVISORY/LINE MANAGEMENT Foreperson Crew leader Store Manager • Make sure day-to-day operations run smoothly. • Responsible for implementation of goals and objectives of the company

  9. MANAGEMENT TASKS • MANAGEMENT ROLES • MANAGEMENT SKILLS

  10. MANAGEMENT TASKS • All managers engage in some basic activities. • Planning • Organizing • Staffing • Leading • Controlling

  11. MANAGEMENT ROLES • Decision-Making Roles • Entrepreneur ●Negotiator • Disturbance Handler • Resource Director Interpersonal Roles Figurehead Relationship Builder Leader Information-Related Roles Monitor Communicator Spokesperson

  12. MANAGEMENT SKILLS • Conceptual Skills • Human Relations Skills • Technical Skills

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